MGM Resorts International
Luxury Experience Manager - Mandalay Bay
MGM Resorts International, Las Vegas, Nevada, us, 89105
Luxury Experience Manager - Mandalay Bay page is loaded## Luxury Experience Manager - Mandalay Baylocations:
Property - Mandalay Baytime type:
Full timeposted on:
Posted Todayjob requisition id:
267863Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:**As a Luxury Experience Manager at Mandalay Bay, you’ll be the trusted point of contact for some of our most distinguished guests. In this role, you’ll cultivate meaningful relationships, curate personalized experiences, and highlight the best of what Mandalay Bay has to offer. By leveraging your expertise in luxury hospitality and our world-class amenities, you’ll not only deliver unforgettable moments but also help drive the hotel’s growth and success. This is an opportunity to showcase your passion for creating elevated guest journeys and to make a lasting impact on every visit.**THE DAY-TO-DAY:*** Generate calls to qualifying luxury guests and achieve the conversion percentage goal for future reservations* Manage Luxury Experience guest requests such as reservations, hotel registration, concierge requests, general planning and creating itineraries, as well as owning all complaints, resolving issues immediately and following up to ensure guests’ satisfaction* Exercise discretion and independent judgment when evaluating guest activity, frequency of stay and total spend, in order to assist guests with potential upgrades, room revisions and preferred rates for future reservations* Develop collaborative relationships and synergy with all support departments such as casino marketing, convention sales & services, facilities, security, housekeeping, front services, pool, front office, F&B, and executive offices* Be and stay knowledgeable on all dining and entertainment venues in the area including but not limited to casino marketing events, restaurants, golf courses, spas, nightclubs, and tours in order to personalize recommendations for guests* Supports departmental strategies for guest service, team cooperation, financial responsibility and asset management**THE IDEAL CANDIDATE:*** 3+ year of prior relevant experience in roles such as Concierge, VIP Services Management, Casino Marketing, Hotel Management, or Entertainment* Must be 21 years of age or older**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr
Property - Mandalay Baytime type:
Full timeposted on:
Posted Todayjob requisition id:
267863Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:**As a Luxury Experience Manager at Mandalay Bay, you’ll be the trusted point of contact for some of our most distinguished guests. In this role, you’ll cultivate meaningful relationships, curate personalized experiences, and highlight the best of what Mandalay Bay has to offer. By leveraging your expertise in luxury hospitality and our world-class amenities, you’ll not only deliver unforgettable moments but also help drive the hotel’s growth and success. This is an opportunity to showcase your passion for creating elevated guest journeys and to make a lasting impact on every visit.**THE DAY-TO-DAY:*** Generate calls to qualifying luxury guests and achieve the conversion percentage goal for future reservations* Manage Luxury Experience guest requests such as reservations, hotel registration, concierge requests, general planning and creating itineraries, as well as owning all complaints, resolving issues immediately and following up to ensure guests’ satisfaction* Exercise discretion and independent judgment when evaluating guest activity, frequency of stay and total spend, in order to assist guests with potential upgrades, room revisions and preferred rates for future reservations* Develop collaborative relationships and synergy with all support departments such as casino marketing, convention sales & services, facilities, security, housekeeping, front services, pool, front office, F&B, and executive offices* Be and stay knowledgeable on all dining and entertainment venues in the area including but not limited to casino marketing events, restaurants, golf courses, spas, nightclubs, and tours in order to personalize recommendations for guests* Supports departmental strategies for guest service, team cooperation, financial responsibility and asset management**THE IDEAL CANDIDATE:*** 3+ year of prior relevant experience in roles such as Concierge, VIP Services Management, Casino Marketing, Hotel Management, or Entertainment* Must be 21 years of age or older**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr