Loews Hotels & Co
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.Supervises and coordinates Room Service activities and orders in accordance with Loews Hotels standards.
Delivers sets up and serves Room Service orders, amenity presentations, provides service for functions in Hospitality Suites.**Essential Functions and Responsibilities*** Performs departmental opening and closing duties* Monitors and supervises department staff* Schedules Room Service staff according to established guidelines and forecasted needs* Obtains Hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties.
Oversee all aspects of Hospitality Suite set up, service and breakdown* Oversees VIP amenity preparation and delivery, monitors in-house VIP’s to ensure satisfaction* Supervises completion of required set up / preparation, at beginning of shift* Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor* Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business* Coordinates preparation of coffee as required throughout shift* Ensures trays and carts are reset as required throughout shift* Checks all Room Service Orders for accuracy and completeness prior to departing kitchen* Oversees/performs delivery of Room Service Orders to guestroom in a timely manner* Monitors/sets up and serves order in guest room, according to guest preference, in a polite professional manner* Ensures that proper charge authorization or payment for orders delivered is obtained* Monitors completion of departmental paperwork to ensure accuracy* Coordinates pick up of soiled Room Service trays and carts from guestrooms and corridors* Ensures cleanliness of Room Service area and equipment* Assigns and verifies completion of closing duties at end of shift* Performs administrative functions for department in accordance with hotel standards* Maintains special service/amenity requests files and coordinates delivery of items requested* Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities* Coaches , counsels, retrains employees as needed to ensure superior levels of service* Know how to open and close Honor bar area and post charges to guest accounts* Submits daily requisitions for storeroom & beverage for department* Other duties as assigned**Supportive Functions and Responsibilities*** Promotes and applies teamwork skill at all times* Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance* Is polite, friendly, and helpful to all guests, management and fellow employees* Attends all appropriate hotel meetings and training sessions* Maintains cleanliness and excellent condition of equipment and work area* Executes emergency procedures in accordance with hotel standards* Complies with required safety regulations and procedures* Complies with hotel standards, policies and rules* Recycles whenever possible* Remains current with hotel information and changes* Complies with hotel uniform and grooming standards**Qualifications*** Thorough knowledge of quality Room Service techniques and standards* Effective organization, communication and management skills* Ability to lift and carry food service trays weighting 35+ pounds* Ability to work flexible schedule to include weekends and holidaysEducation: * High School diploma or equivalentExperience: * One plus years experience as Room Service Supervisor/Captain in high volume, quality hotel operationHeadquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.
As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.
Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.
We pride ourselves on the individuality and uniqueness of our offering.Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.
We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.
But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.
We welcome you to join us.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr
Delivers sets up and serves Room Service orders, amenity presentations, provides service for functions in Hospitality Suites.**Essential Functions and Responsibilities*** Performs departmental opening and closing duties* Monitors and supervises department staff* Schedules Room Service staff according to established guidelines and forecasted needs* Obtains Hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties.
Oversee all aspects of Hospitality Suite set up, service and breakdown* Oversees VIP amenity preparation and delivery, monitors in-house VIP’s to ensure satisfaction* Supervises completion of required set up / preparation, at beginning of shift* Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor* Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business* Coordinates preparation of coffee as required throughout shift* Ensures trays and carts are reset as required throughout shift* Checks all Room Service Orders for accuracy and completeness prior to departing kitchen* Oversees/performs delivery of Room Service Orders to guestroom in a timely manner* Monitors/sets up and serves order in guest room, according to guest preference, in a polite professional manner* Ensures that proper charge authorization or payment for orders delivered is obtained* Monitors completion of departmental paperwork to ensure accuracy* Coordinates pick up of soiled Room Service trays and carts from guestrooms and corridors* Ensures cleanliness of Room Service area and equipment* Assigns and verifies completion of closing duties at end of shift* Performs administrative functions for department in accordance with hotel standards* Maintains special service/amenity requests files and coordinates delivery of items requested* Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities* Coaches , counsels, retrains employees as needed to ensure superior levels of service* Know how to open and close Honor bar area and post charges to guest accounts* Submits daily requisitions for storeroom & beverage for department* Other duties as assigned**Supportive Functions and Responsibilities*** Promotes and applies teamwork skill at all times* Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance* Is polite, friendly, and helpful to all guests, management and fellow employees* Attends all appropriate hotel meetings and training sessions* Maintains cleanliness and excellent condition of equipment and work area* Executes emergency procedures in accordance with hotel standards* Complies with required safety regulations and procedures* Complies with hotel standards, policies and rules* Recycles whenever possible* Remains current with hotel information and changes* Complies with hotel uniform and grooming standards**Qualifications*** Thorough knowledge of quality Room Service techniques and standards* Effective organization, communication and management skills* Ability to lift and carry food service trays weighting 35+ pounds* Ability to work flexible schedule to include weekends and holidaysEducation: * High School diploma or equivalentExperience: * One plus years experience as Room Service Supervisor/Captain in high volume, quality hotel operationHeadquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.
As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.
Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.
We pride ourselves on the individuality and uniqueness of our offering.Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.
We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.
But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.
We welcome you to join us.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr