Transdev North America
Overview
The ADA Eligibility Specialist is responsible for reviewing ADA paratransit application materials, intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments to determine eligibility for ADA paratransit service. The ADA Eligibility Specialist maintains accurate documentation and provides final eligibility determinations to the Client. Supports the General Manager in directing the passenger transit operations. This position is based in Chicago, IL in support of the Regional Transportation Authority (RTA).
Benefits
Compensation: Competitive package with a minimum of $54,000 to a maximum of $59,000
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days (8 standard and 4 floating)
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability
Benefits may vary by location. The above represents the standard Corporate Policy.
Key Responsibilities
Determines final eligibility based upon the application, interview, functional assessment, and any supplemental information.
Conduct in-person interviews to assess mobility capabilities and review supplemental information provided.
Determine what functional assessments the applicant will be required to undergo.
Provide written eligibility determination documentation to Client within ADA-required and contracted time frame.
Read and interpret ADA paratransit applications, intake forms, and professional verification forms.
Review interview results and application paperwork and follow up on assessments and professional verification as needed.
Provide additional written documentation to Client upon request.
Assist the leadership team in identifying process improvement opportunities.
Conduct functional physical and/or cognitive assessments, which may include: Physical Functional Assessments using outdoor and indoor courses, MMSE, Tinetti Balance and Gait Assessment, Beck’s Assessment.
Apply information obtained to determine the applicant’s capability to independently ride fixed-route transportation.
Provide required forms to administrative personnel for data-entry and eligibility letter generation.
Participate in staff meetings with leadership and/or Client.
Participate in community outreach and education as needed.
Participate in initial and ongoing training as required by Transdev and Client.
Complete all necessary reports, paperwork and maintain ongoing applicant tracking logs and reports for Transdev and Client.
Build rapport and communicate effectively with Transdev and Client personnel, including administrators, management, support staff and applicants while providing high-quality customer service.
Participate in appeals process, upon request.
Maintain a positive attitude when interacting with individuals, support staff and caregivers.
Work with management and the Client to address service issues, troubleshoot problems, concerns, complaints and training.
Qualifications
Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field. Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (Certifications can include: COTA, OT, PT).
3+ years of professional experience working with individuals with disabilities.
Experience and knowledge of ADA regulations and sensitivity to issues relating to people with disabilities and older adults.
Experience conducting information-gathering relating to ADA Paratransit eligibility.
Intermediate level or above proficiency with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).
Knowledge of the public transportation system & services.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Solid interviewing, assessment and observational skills with ability to work effectively with a diverse population.
Ability to be trained in administering a standardized evaluation tool and consistently administer and score such a tool according to established protocols.
Ability to clearly communicate findings and observations on required database reports and notes, as well as in certification letters.
Desire to learn additional programs; excellent organizational and multi-tasking skills.
Ability to work flexible hours, adapt to a rapidly changing environment, work under limited supervision, and make clear and factual observations.
Additional language skills are preferred.
Ability to maintain a high level of confidentiality.
Physical Requirements
The essential functions require working outside in varying temperatures, weather, and humidity; 100% of the job may be performed outside, alone and in remote locations.
Sit for extended periods (up to 6–8 hours per day); frequently walk long distances and on possible sloped ground or slippery surfaces.
Push and pull objects up to 50 pounds; lift up to 50 lbs with or without assistance; occasional bending, kneeling, or crouching to access files or equipment stored at ground level.
Work in heavy traffic areas; tolerate dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com
Other
Drug-free workplace: Applicants must be eligible to work in the United States without requiring sponsorship now or in the future and must pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems and maintain their fleets. Transdev U.S. employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.
The above statements are intended to describe the general nature and level of work... Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
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Benefits
Compensation: Competitive package with a minimum of $54,000 to a maximum of $59,000
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days (8 standard and 4 floating)
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability
Benefits may vary by location. The above represents the standard Corporate Policy.
Key Responsibilities
Determines final eligibility based upon the application, interview, functional assessment, and any supplemental information.
Conduct in-person interviews to assess mobility capabilities and review supplemental information provided.
Determine what functional assessments the applicant will be required to undergo.
Provide written eligibility determination documentation to Client within ADA-required and contracted time frame.
Read and interpret ADA paratransit applications, intake forms, and professional verification forms.
Review interview results and application paperwork and follow up on assessments and professional verification as needed.
Provide additional written documentation to Client upon request.
Assist the leadership team in identifying process improvement opportunities.
Conduct functional physical and/or cognitive assessments, which may include: Physical Functional Assessments using outdoor and indoor courses, MMSE, Tinetti Balance and Gait Assessment, Beck’s Assessment.
Apply information obtained to determine the applicant’s capability to independently ride fixed-route transportation.
Provide required forms to administrative personnel for data-entry and eligibility letter generation.
Participate in staff meetings with leadership and/or Client.
Participate in community outreach and education as needed.
Participate in initial and ongoing training as required by Transdev and Client.
Complete all necessary reports, paperwork and maintain ongoing applicant tracking logs and reports for Transdev and Client.
Build rapport and communicate effectively with Transdev and Client personnel, including administrators, management, support staff and applicants while providing high-quality customer service.
Participate in appeals process, upon request.
Maintain a positive attitude when interacting with individuals, support staff and caregivers.
Work with management and the Client to address service issues, troubleshoot problems, concerns, complaints and training.
Qualifications
Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field. Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (Certifications can include: COTA, OT, PT).
3+ years of professional experience working with individuals with disabilities.
Experience and knowledge of ADA regulations and sensitivity to issues relating to people with disabilities and older adults.
Experience conducting information-gathering relating to ADA Paratransit eligibility.
Intermediate level or above proficiency with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).
Knowledge of the public transportation system & services.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Solid interviewing, assessment and observational skills with ability to work effectively with a diverse population.
Ability to be trained in administering a standardized evaluation tool and consistently administer and score such a tool according to established protocols.
Ability to clearly communicate findings and observations on required database reports and notes, as well as in certification letters.
Desire to learn additional programs; excellent organizational and multi-tasking skills.
Ability to work flexible hours, adapt to a rapidly changing environment, work under limited supervision, and make clear and factual observations.
Additional language skills are preferred.
Ability to maintain a high level of confidentiality.
Physical Requirements
The essential functions require working outside in varying temperatures, weather, and humidity; 100% of the job may be performed outside, alone and in remote locations.
Sit for extended periods (up to 6–8 hours per day); frequently walk long distances and on possible sloped ground or slippery surfaces.
Push and pull objects up to 50 pounds; lift up to 50 lbs with or without assistance; occasional bending, kneeling, or crouching to access files or equipment stored at ground level.
Work in heavy traffic areas; tolerate dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com
Other
Drug-free workplace: Applicants must be eligible to work in the United States without requiring sponsorship now or in the future and must pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems and maintain their fleets. Transdev U.S. employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.
The above statements are intended to describe the general nature and level of work... Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
#J-18808-Ljbffr