CommonSpirit Health
IT Systems Manager - Voice Contact Center
CommonSpirit Health, Englewood, Colorado, us, 80151
IT Systems Manager - Voice Contact Center
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. The IT System Managers are responsible for the management of a process including related projects and resources as assigned and may be responsible for the supervision of professional, technical and administrative support staff assigned to the process. Based upon assignment, managers administer programs and projects supporting assigned process with administrative functions requiring differing levels of risk to the organization while providing for the across-the-board first level management necessary to execute the process, programs, and projects of the organizations. Incumbents supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures. Incumbents oversee day-to-day operational management of all activities and functions in support of the respective assigned multiple process/programs including developing, implementing and evaluating operating policies, procedures and standards; determining service levels and enhancements; developing and monitoring budgets; providing technical advice and/or oversight to staff or other departments related to area of assignment; evaluating information concerning needs; estimating and coordinating program/unit activities and associated costs; and tactical project execution activities. Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. The IT System Managers are responsible for the management of a process including related projects and resources as assigned and may be responsible for the supervision of professional, technical and administrative support staff assigned to the process. Based upon assignment, managers administer programs and projects supporting assigned process with administrative functions requiring differing levels of risk to the organization while providing for the across-the-board first level management necessary to execute the process, programs, and projects of the organizations. Incumbents supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures. Incumbents oversee day-to-day operational management of all activities and functions in support of the respective assigned multiple process/programs including developing, implementing and evaluating operating policies, procedures and standards; determining service levels and enhancements; developing and monitoring budgets; providing technical advice and/or oversight to staff or other departments related to area of assignment; evaluating information concerning needs; estimating and coordinating program/unit activities and associated costs; and tactical project execution activities. Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.