A-Line Staffing Solutions
*Representative II - Customer Service Representatives
A-Line Staffing Solutions, Wilkes-Barre, Pennsylvania, United States
Job Title:
Representative II - Customer Service Representatives
Address:
Wilkes-Barre, PA
Job Description
Responds to telephone inquiries and orders from patients and referral sources, providing information on equipment, supplies, and services. Verifies insurance coverage for potential and existing patients to process prescriptions and ensure accurate billing. Prepares patient paperwork, verifies insurance or other payment methods, and completes necessary documentation accurately. Coordinates delivery, setup, and pickup of equipment and supplies with appropriate personnel to ensure timely service. Maintains files of patient account information and referral source data with accuracy and security. Resolves patient complaints by identifying issues and implementing corrective actions to enhance customer satisfaction.
Critical Information
Work hours are Monday through Friday, 9:00 AM to 5:30 PM. Onsite work only; candidate must be comfortable working five days a week at the location. Training begins on Monday, November 3, 2025, from 9:00 AM to 5:30 PM. Candidate must come in on October 31, 2025, from 9:00 AM to 12:00 PM for building and system access. Work environment involves call monitoring and performance tracking; transportation via public bus is recommended.
Education/Licenses Needed
High School Diploma or GED Proficiency in Microsoft Outlook, Word, and Excel Basic alpha-numeric data entry skills and intermediate math skills Experience in healthcare or insurance industry is a plus
Benefits:
Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.
Responds to telephone inquiries and orders from patients and referral sources, providing information on equipment, supplies, and services. Verifies insurance coverage for potential and existing patients to process prescriptions and ensure accurate billing. Prepares patient paperwork, verifies insurance or other payment methods, and completes necessary documentation accurately. Coordinates delivery, setup, and pickup of equipment and supplies with appropriate personnel to ensure timely service. Maintains files of patient account information and referral source data with accuracy and security. Resolves patient complaints by identifying issues and implementing corrective actions to enhance customer satisfaction.
Critical Information
Work hours are Monday through Friday, 9:00 AM to 5:30 PM. Onsite work only; candidate must be comfortable working five days a week at the location. Training begins on Monday, November 3, 2025, from 9:00 AM to 5:30 PM. Candidate must come in on October 31, 2025, from 9:00 AM to 12:00 PM for building and system access. Work environment involves call monitoring and performance tracking; transportation via public bus is recommended.
Education/Licenses Needed
High School Diploma or GED Proficiency in Microsoft Outlook, Word, and Excel Basic alpha-numeric data entry skills and intermediate math skills Experience in healthcare or insurance industry is a plus
Benefits:
Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.