Sherwin-Williams
Customer Service Specialist - Bilingual Preferred
Sherwin-Williams, Fargo, North Dakota, us, 58126
This position is crucial for our retail stores' success, as Customer Service Specialists collaborate closely with wholesale and retail customers to identify their needs, answer inquiries about Sherwin-Williams products, and recommend tailored solutions. Our specialists are committed to swiftly resolving any customer concerns to maximize client satisfaction, keeping abreast of product features, and upholding the high quality and visual standards of our products and stores. Achieving exceptional customer service while consistently meeting sales goals is a top priority.
The selected candidate will be expected to work at Stores #70344 and 703206, located at: 4441 45th Street South, Fargo, ND and 1242 14th Ave E, West Fargo, ND.
This is a part-time role with competitive pay starting at $16.50 per hour.
As a Customer Service Specialist, you will:
Ensure high levels of customer satisfaction through exceptional sales service. Assist customers in person and over the phone by understanding their needs and presenting suitable products and services. Build strong relationships with wholesale and retail customers. Process sales transactions accurately according to policies and procedures. Achieve sales goals on a monthly, quarterly, and yearly basis. Maintain detailed work order files and formulas. Retrieve appropriate products from the sales floor or warehouse. Tint and mix products to customer specifications as necessary. Stock shelves and create visually appealing displays. Clean store equipment to maintain a high-quality environment. Load and unload delivery trucks as needed. Assist with deliveries when required. Keep assigned areas stocked and well-presented. Stay knowledgeable about products and discuss available options with customers. Follow inventory control procedures. Suggest improvements for sales. Minimum Requirements:
Must be at least 18 years of age. Must be legally authorized to work in the country of employment without requiring sponsorship for work visa status. Must possess a valid, unrestricted Driver's License. Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion, with or without reasonable accommodation. Must be willing to work scheduled hours, including evenings and weekends. If currently employed at Sherwin-Williams, you must have received at least a meets expectations (3) rating on your most recent performance appraisal. If currently employed at Sherwin-Williams, you must have completed all required HR Cloud eLearning courses for your position. Preferred Qualifications:
High School diploma or GED preferred. Experience in a delivery, retail, or customer service role is a plus (at least one year). Previous experience selling paint and paint-related products is appreciated. Experience with tinting and mixing equipment is advantageous. Ability to communicate in more than one language is preferred. Proficiency in Spanish is a plus.
Ensure high levels of customer satisfaction through exceptional sales service. Assist customers in person and over the phone by understanding their needs and presenting suitable products and services. Build strong relationships with wholesale and retail customers. Process sales transactions accurately according to policies and procedures. Achieve sales goals on a monthly, quarterly, and yearly basis. Maintain detailed work order files and formulas. Retrieve appropriate products from the sales floor or warehouse. Tint and mix products to customer specifications as necessary. Stock shelves and create visually appealing displays. Clean store equipment to maintain a high-quality environment. Load and unload delivery trucks as needed. Assist with deliveries when required. Keep assigned areas stocked and well-presented. Stay knowledgeable about products and discuss available options with customers. Follow inventory control procedures. Suggest improvements for sales. Minimum Requirements:
Must be at least 18 years of age. Must be legally authorized to work in the country of employment without requiring sponsorship for work visa status. Must possess a valid, unrestricted Driver's License. Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion, with or without reasonable accommodation. Must be willing to work scheduled hours, including evenings and weekends. If currently employed at Sherwin-Williams, you must have received at least a meets expectations (3) rating on your most recent performance appraisal. If currently employed at Sherwin-Williams, you must have completed all required HR Cloud eLearning courses for your position. Preferred Qualifications:
High School diploma or GED preferred. Experience in a delivery, retail, or customer service role is a plus (at least one year). Previous experience selling paint and paint-related products is appreciated. Experience with tinting and mixing equipment is advantageous. Ability to communicate in more than one language is preferred. Proficiency in Spanish is a plus.