Metropolitan Transportation Authority
Director of Operations, Real Estate
Metropolitan Transportation Authority, New York, New York, us, 10261
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.
Job Title:
Director of Operations, Real Estate Department/Division:
Real Estate Work Location:
2 Broadway Full/Part-Time:
Full Salary Range:
$180,000 - $193,000 Deadline:
Until filled Position Objective:
The Director of Operations, Real Estate is responsible for the strategic oversight of facilities management, occupancy management, and support services across MTA's real estate portfolio. This portfolio includes Office, Industrial, Mixed-use (industrial with office), Public Spaces, and Retail properties, totaling 4 million square feet across 36 locations. Responsibilities: Oversee daily operations across 36 owned and leased properties, ensuring building systems operate safely, efficiently, and in compliance with standards. Manage third-party property management contracts, ensuring quality execution of maintenance, repair, procurement, and safety programs. Maintain a ‘first-class’ standard across the portfolio through implementation of preventive maintenance, life-safety systems, and security protocols. Lead occupancy management and space optimization strategies across 4M+ square feet, supported by IWMS and strong data governance. Supervise support services including audiovisual operations, mailroom, print center, and logistics for executive and public-facing events. Ensure operational continuity at mission-critical sites such as data centers, command centers, and executive offices. Administer and monitor Real Estate’s $85M operating budget; oversee forecasting, accruals, and variance reporting. Support lease negotiations and delivery planning in partnership with Leasing & Acquisitions, including defining not-to-exceed terms. Provide operational input and strategic support for capital projects, including coordination with Real Estate’s Director of Project Management on initiatives totaling over $100M. Management of the information services function which oversee all boardroom activities and off- site meetings. Provide leadership to a multidisciplinary team, aligning operations with broader real estate and agency goals. Oversee leased-in administration to ensure that all financial obligations are met in compliance with the lease – a total rent roll of $75m Respond to operational emergencies on a 24/7 basis and lead incident resolution efforts across impacted properties. Qualifications: A strong understanding of the development, monitoring, and testing of Real Estate Internal Controls. In-depth comprehension of audit principles and processes. Must be able to respond to emergencies on a 24/7 basis. Strong financial and strategic planning skills require the ability to develop, maintain, and monitor budgets. A team player with excellent interpersonal skills capable of interacting effectively with colleagues and clients in a collaborative, matrix organization. Demonstrated ability to interrupt complex real estate agreements. Extensive knowledge of tenant management systems (Yardi preferred) and high competency with MS Office applications required, particularly Word and Excel. Required Education And Experience: Bachelor’s Degree or the equivalent in Facilities Management, Business Management, Architecture, Engineering, or Finance with a minimum of 10 years progressively responsible experience in commercial real estate required; MBA preferred. Must possess a minimum of 7 years of experience in facilities management responsibilities including preparation of budgets, accruals, reforecasts and reporting budget variances. Must possess a minimum of seven years of supervisory experience. MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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Director of Operations, Real Estate Department/Division:
Real Estate Work Location:
2 Broadway Full/Part-Time:
Full Salary Range:
$180,000 - $193,000 Deadline:
Until filled Position Objective:
The Director of Operations, Real Estate is responsible for the strategic oversight of facilities management, occupancy management, and support services across MTA's real estate portfolio. This portfolio includes Office, Industrial, Mixed-use (industrial with office), Public Spaces, and Retail properties, totaling 4 million square feet across 36 locations. Responsibilities: Oversee daily operations across 36 owned and leased properties, ensuring building systems operate safely, efficiently, and in compliance with standards. Manage third-party property management contracts, ensuring quality execution of maintenance, repair, procurement, and safety programs. Maintain a ‘first-class’ standard across the portfolio through implementation of preventive maintenance, life-safety systems, and security protocols. Lead occupancy management and space optimization strategies across 4M+ square feet, supported by IWMS and strong data governance. Supervise support services including audiovisual operations, mailroom, print center, and logistics for executive and public-facing events. Ensure operational continuity at mission-critical sites such as data centers, command centers, and executive offices. Administer and monitor Real Estate’s $85M operating budget; oversee forecasting, accruals, and variance reporting. Support lease negotiations and delivery planning in partnership with Leasing & Acquisitions, including defining not-to-exceed terms. Provide operational input and strategic support for capital projects, including coordination with Real Estate’s Director of Project Management on initiatives totaling over $100M. Management of the information services function which oversee all boardroom activities and off- site meetings. Provide leadership to a multidisciplinary team, aligning operations with broader real estate and agency goals. Oversee leased-in administration to ensure that all financial obligations are met in compliance with the lease – a total rent roll of $75m Respond to operational emergencies on a 24/7 basis and lead incident resolution efforts across impacted properties. Qualifications: A strong understanding of the development, monitoring, and testing of Real Estate Internal Controls. In-depth comprehension of audit principles and processes. Must be able to respond to emergencies on a 24/7 basis. Strong financial and strategic planning skills require the ability to develop, maintain, and monitor budgets. A team player with excellent interpersonal skills capable of interacting effectively with colleagues and clients in a collaborative, matrix organization. Demonstrated ability to interrupt complex real estate agreements. Extensive knowledge of tenant management systems (Yardi preferred) and high competency with MS Office applications required, particularly Word and Excel. Required Education And Experience: Bachelor’s Degree or the equivalent in Facilities Management, Business Management, Architecture, Engineering, or Finance with a minimum of 10 years progressively responsible experience in commercial real estate required; MBA preferred. Must possess a minimum of 7 years of experience in facilities management responsibilities including preparation of budgets, accruals, reforecasts and reporting budget variances. Must possess a minimum of seven years of supervisory experience. MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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