Shinola
Shinola Retail Key Holder - San Francisco - PT San Francisco, CA
Shinola, San Francisco, California, United States, 94199
Overview
Retail Key Holder At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence and joy. Shinola is a growing and evolving company where every employee is a key stakeholder, making decisions that impact our vision and direction. You will have the opportunity to contribute at the start of what we believe will become an iconic American brand. Shinola is a Detroit-based luxury design brand founded in 2011. We craft products built to last, create high-quality manufacturing jobs, and operate the first at-scale US watch factory in 50 years. In addition to luxury timepieces, our team handcrafts premium leather goods, jewelry, and more. Our retail locations connect guests to products through in-store experiences that reflect our commitment to quality, manufacturing, and design.
What you will do
Guest Experience
Exceed revenue targets and build relationships by delivering a consistent guest experience with hospitality in every interaction, following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments. Participate in monthly product knowledge, operational, and guest service training. Facilitate guests' repairs.
Experience Leader
Lead experience standards in stores and ensure brand consistency through coaching and development based on development levels. Use KPIs to motivate the team and drive performance.
Customer Relationship Management
Utilize Salesforce to maintain customer relationships, capture in-depth information, and build detailed client profiles. Execute brand outreach strategies to drive connection and revenue. Maintain a proactive selling culture aligned with the company’s brand values.
Human Resources
Use development tools to understand and recognize development levels of store team members to foster growth. Support the Store Manager with coaching, development, and conflict resolution for all team members. Support store operations by enforcing company programs, initiatives, policies, and procedures. Abide by Time & Attendance policies and all related procedures.
Operations
Control expenses and complete tasks in a timely manner. Adhere to Loss Prevention standards to protect the sales floor and products. Follow shipping and handling guidelines to manage product transfers, liquidations, and RTVs. Monitor store supply levels and budget to ensure optimal operation and proper stocking. Manage visual merchandising to align with company guidelines.
Qualifications
High School Diploma 1+ years of specialty retail leadership Strong organizational skills Critical thinker
Sampling of Total Rewards Program
Compensation type: hourly Compensation: starting at $20.90 - $23.20 per hour; compensation can be negotiated based on experience and qualifications Potential monthly bonus based on store financial performance Employee referral bonus Paid Time-off
(for full-time status employees working more than 30 hours):
10 Corporate Holidays 15 Vacation days (accrued) 2 Volunteer days
Medical, dental & vision (for employees working more than 20 hours) 401k with company match Employee assistance program Pet Insurance Complimentary employee watch
Equal Opportunity
At Shinola, we are committed to growing and empowering an inclusive community. We hire and cultivate diverse teams from all backgrounds and perspectives. We encourage everyone to apply, even if they do not check every box. This job description is not a comprehensive list of duties and responsibilities and may be changed or added to by Shinola at any time. Shinola is an equal opportunity employer and employment is at-will.
Apply for this job
Interested in building your career at Shinola - Retail? Get future opportunities sent straight to your email.
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Retail Key Holder At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence and joy. Shinola is a growing and evolving company where every employee is a key stakeholder, making decisions that impact our vision and direction. You will have the opportunity to contribute at the start of what we believe will become an iconic American brand. Shinola is a Detroit-based luxury design brand founded in 2011. We craft products built to last, create high-quality manufacturing jobs, and operate the first at-scale US watch factory in 50 years. In addition to luxury timepieces, our team handcrafts premium leather goods, jewelry, and more. Our retail locations connect guests to products through in-store experiences that reflect our commitment to quality, manufacturing, and design.
What you will do
Guest Experience
Exceed revenue targets and build relationships by delivering a consistent guest experience with hospitality in every interaction, following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments. Participate in monthly product knowledge, operational, and guest service training. Facilitate guests' repairs.
Experience Leader
Lead experience standards in stores and ensure brand consistency through coaching and development based on development levels. Use KPIs to motivate the team and drive performance.
Customer Relationship Management
Utilize Salesforce to maintain customer relationships, capture in-depth information, and build detailed client profiles. Execute brand outreach strategies to drive connection and revenue. Maintain a proactive selling culture aligned with the company’s brand values.
Human Resources
Use development tools to understand and recognize development levels of store team members to foster growth. Support the Store Manager with coaching, development, and conflict resolution for all team members. Support store operations by enforcing company programs, initiatives, policies, and procedures. Abide by Time & Attendance policies and all related procedures.
Operations
Control expenses and complete tasks in a timely manner. Adhere to Loss Prevention standards to protect the sales floor and products. Follow shipping and handling guidelines to manage product transfers, liquidations, and RTVs. Monitor store supply levels and budget to ensure optimal operation and proper stocking. Manage visual merchandising to align with company guidelines.
Qualifications
High School Diploma 1+ years of specialty retail leadership Strong organizational skills Critical thinker
Sampling of Total Rewards Program
Compensation type: hourly Compensation: starting at $20.90 - $23.20 per hour; compensation can be negotiated based on experience and qualifications Potential monthly bonus based on store financial performance Employee referral bonus Paid Time-off
(for full-time status employees working more than 30 hours):
10 Corporate Holidays 15 Vacation days (accrued) 2 Volunteer days
Medical, dental & vision (for employees working more than 20 hours) 401k with company match Employee assistance program Pet Insurance Complimentary employee watch
Equal Opportunity
At Shinola, we are committed to growing and empowering an inclusive community. We hire and cultivate diverse teams from all backgrounds and perspectives. We encourage everyone to apply, even if they do not check every box. This job description is not a comprehensive list of duties and responsibilities and may be changed or added to by Shinola at any time. Shinola is an equal opportunity employer and employment is at-will.
Apply for this job
Interested in building your career at Shinola - Retail? Get future opportunities sent straight to your email.
#J-18808-Ljbffr