Cinter LLC
Job Opportunity At It Company
Working location: Manhattan, NY Hybrid or Onsite Employment type: Full time Work hour: 9am-5pm (EST) Monday-Friday Salary: $50-70K (DOE) Both strong Japanese and English skills, verbal and written, are absolutely required Job Overview
Responsibilities: Responds to service-related customer inquiries or troubleshooting by phone and email. Instructs network carriers to troubleshoot circuit outages and usability issues. Communicates with application service providers/resellers to respond to customer inquiries. Provides customers with remote instructions to isolate the cause of Internet connection outages. Provides customers with basic instructions on the use of the computer & network application services. Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support. Manages ongoing service tickets and ensure the expected service levels. Sends notices for planned or unexpected service outages to customers in a timely manner. Qualifications
An ideal candidate must have: Business level speaking and writing skills in both Japanese and English. Working knowledge of MS Word, Excel, Outlook and Internet Explorer. A willingness and ability to learn quickly. Experiences of collaborating with a team in a business environment.
Working location: Manhattan, NY Hybrid or Onsite Employment type: Full time Work hour: 9am-5pm (EST) Monday-Friday Salary: $50-70K (DOE) Both strong Japanese and English skills, verbal and written, are absolutely required Job Overview
Responsibilities: Responds to service-related customer inquiries or troubleshooting by phone and email. Instructs network carriers to troubleshoot circuit outages and usability issues. Communicates with application service providers/resellers to respond to customer inquiries. Provides customers with remote instructions to isolate the cause of Internet connection outages. Provides customers with basic instructions on the use of the computer & network application services. Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support. Manages ongoing service tickets and ensure the expected service levels. Sends notices for planned or unexpected service outages to customers in a timely manner. Qualifications
An ideal candidate must have: Business level speaking and writing skills in both Japanese and English. Working knowledge of MS Word, Excel, Outlook and Internet Explorer. A willingness and ability to learn quickly. Experiences of collaborating with a team in a business environment.