Fidelity Investments
Job Description
The Role
As a member of the User Experience Research Team, you will contribute to Fidelitys future growth by understanding people and their needs. Your research will inform and inspire our business and design leaders to improve current offerings and develop new products that help people achieve their financial goals. You will plan and conduct various types of qualitative and quantitative customer research, identify problems from the users point of view, develop insights and opportunity areas, and test new ideas for product-market fit. This role requires an experienced individual with proven ability to impact user outcomes and business strategy who will immerse themselves in a product area and drive projects to completion with little oversight.
Responsibilities
Own an area of focus in which you identify and prioritize the research that will most effectively drive user and business outcomes
Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives
Scope qualitative and quantitative research studies with stakeholders to define objectives, research questions, constraints, and most efficient/effective approach
Execute project work independently
Share insights and recommendations with stakeholders, ensuring that recommendations influence product strategy and design decisions and improve business and user outcomes
Contribute to the UX Research community by participating in initiatives that improve our practices and processes
Expertise & Skills / Qualifications
7+ years of proven experience conducting/leading Design Research/ User Experience Research efforts. Bachelors and/or Masters in Design, Human Factors, Psychology, or related field highly preferred Proven ability to design and execute qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design Experience with the Jobs to Be Done framework Ability to recommend appropriate research method and approach based on objectives and constraints Ability to rapidly scope, execute, and deliver results with minimal oversight Strong written and verbal communication skills, with ability to rapidly analyze research data and share insights and recommendations succinctly, with a strong point of view and actionable takeaways Curiosity and confidence to ask questions that will uncover stakeholders true research needs Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content Ability to pivot in a complex environment Ability to tie research insights and recommendations to business needs and problems Growth mindset desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes Familiarity with analytics and in-market experimentation preferred Business expertise: ability to understand business drivers and provide research consultation Ability to challenge traditional assumptions about UX Design and Research seeking out, inventing, testing and sharing new directions and technologies Ability to teach others about User Experience Research
Note: Fidelity will not provide immigration sponsorship for this position. The Team
Fidelity follows standard product-development frameworks that put user needs at the center of all that we do. As a Principal UX Researcher, youll be part of a 70-person Research & Product Design Strategy community that identifies users unmet needs and guides Fidelity to build useful and usable digital products. Fidelitys UXR leadership team is committed to coaching and advancing associates careers. UX Research is supported by a Research Ops team that manages recruitment, procurement, and project tracking. Certifications
Category: Information Technology Job Details Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelitys business is governed by various laws and regulations that may restrict Fidelity from hiring individuals with certain Criminal Histories.
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Referrals increase your chances of interviewing at Fidelity Investments by 2x. Get notified about new User Experience Researcher jobs in Durham, NC. Durham, NC Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Expertise & Skills / Qualifications
7+ years of proven experience conducting/leading Design Research/ User Experience Research efforts. Bachelors and/or Masters in Design, Human Factors, Psychology, or related field highly preferred Proven ability to design and execute qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design Experience with the Jobs to Be Done framework Ability to recommend appropriate research method and approach based on objectives and constraints Ability to rapidly scope, execute, and deliver results with minimal oversight Strong written and verbal communication skills, with ability to rapidly analyze research data and share insights and recommendations succinctly, with a strong point of view and actionable takeaways Curiosity and confidence to ask questions that will uncover stakeholders true research needs Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content Ability to pivot in a complex environment Ability to tie research insights and recommendations to business needs and problems Growth mindset desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes Familiarity with analytics and in-market experimentation preferred Business expertise: ability to understand business drivers and provide research consultation Ability to challenge traditional assumptions about UX Design and Research seeking out, inventing, testing and sharing new directions and technologies Ability to teach others about User Experience Research
Note: Fidelity will not provide immigration sponsorship for this position. The Team
Fidelity follows standard product-development frameworks that put user needs at the center of all that we do. As a Principal UX Researcher, youll be part of a 70-person Research & Product Design Strategy community that identifies users unmet needs and guides Fidelity to build useful and usable digital products. Fidelitys UXR leadership team is committed to coaching and advancing associates careers. UX Research is supported by a Research Ops team that manages recruitment, procurement, and project tracking. Certifications
Category: Information Technology Job Details Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelitys business is governed by various laws and regulations that may restrict Fidelity from hiring individuals with certain Criminal Histories.
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Referrals increase your chances of interviewing at Fidelity Investments by 2x. Get notified about new User Experience Researcher jobs in Durham, NC. Durham, NC Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr