IT Tier 2 Help Desk

Position Summary This position provides IT desktop support to both local and remote users in an efficient and accurate manner. Tackles technical problems while providing support for all assigned areas as a first point of contact. Maintains customer value according to standards set forth by the company. Duties And Responsibilities Utilize customer service skills when supporting local and remote users Ensure proper recording, documentation, and closure for IT support tickets Install, configure, secure new computers Provide applications support including installation, configuration, repairing and removing Microsoft Office 365, Internet browsers, anti-virus, and other required applications Diagnose, identify, and troubleshoot issues in different OS, including Android OS, IOS, Windows OS and Mac OS X Assist in testing or evaluating different applications for functions, issues or process Maintain and administer IT systems, following established policies and procedures including business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printers Assist in implementing best practice policies and procedures Knowledge Knowledge of remote-control software Knowledge of customer service principles and practices Able to communicate with all types of employees, from those inexperienced in technology to those technologically competent Ability to deal with difficult people and/or situations Ability to resolve issues quickly and create a positive experience for the employee Skills Providing help desk support using a ticketing system and SLA Clear and persuasive communication within positive and negative situations Flexibility to rotate through different technical skills, such as software, OS and hardware Ability to assess issues and provide the best solution or workaround Demonstrates sound judgement and takes action to make decisions willingly Interacts professionally to gain employee confidence and trust Possesses active listening skills Possesses interpersonal skills Has strong time management and organizational skills Education BS degree in Information Technology, Computer Science or equivalent work experience A+/Network+/Security+ certification preferred Experience Greater than 6 months experience in a customer service environment Experience in support software application is preferred Experience with a helpdesk ticketing system like FreshService or other service desk solution is preferred Salary Range and Location Salary range - $25-27/hour Location - La Jolla, CA The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process. If this sounds like you, then why wait, APPLY TODAY!! Benefits Sick Time Life Insurance Short Term Disability Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Powered by JazzHR wTX83plPft Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Internet Publishing Information Technology Help Desk Manager San Diego, CA $50,000.00-$60,000.00 San Diego, CA $110,000.00-$140,000.00 San Diego, CA $73,200.00-$184,100.00 Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr