Tillster
Overview
Manager of Enterprise IT / Help Desk – Location: San Diego, CA (Hybrid role must be based near the office). Team: Global IT & Cybersecurity. Type: Full-Time. At Tillster, we power the digital guest experience behind the world’s biggest restaurant brands — think ordering, loyalty, personalization, and more. We connect millions of people to their favorite food, wherever they are. If you've ever ordered tacos from your phone or earned points for that third coffee of the day — yeah, that might've been us. We're growing, and we’re looking for a Manager of Enterprise IT / Help Desk to help scale and support the internal systems that keep Tillster running smoothly across continents. You’ll lead IT support, champion efficient workflows, and help shape a next-gen help desk experience for a global hybrid team.
What You’ll Do Help Desk Leadership (40%)
Build and lead a small-but-mighty IT team across San Diego, Los Angeles and Portugal
Be the friendly, technical face of IT to our internal teams, greet and assist Senior Leadership Team and visiting clients
Triage, track, and tackle escalated help desk tickets like a pro
Implement smart processes to make the team faster, friendlier, and more efficient
Partner on network activities and rollouts across the organization
Manage work assignments and commitments, meet deadlines, and effectively communicate the status of assigned tasks
Ability to work as part of a larger team. Work across teams to ensure consistent processes are followed and cross functional projects are completed
Maintain and enforce a ticketing system for requested work for oneself as well as team members. Handle escalated help desk requests and ensure timely resolutions
Ability to proactively propose enhancements and process improvements for Help Desk and Enterprise IT
Project Management & Reporting (15%)
Plan and manage IT projects and internal initiatives
Deliver clean documentation, clear communication, and concise reporting on critical data points related to IT, Vendor Management and Help Desk programs
Coordinate meetings, timelines, and status updates — and keep everyone aligned
Project manage team and associated project. Organize internal meetings and tasks
Provides timely triage of technology issues that are owned by IT
Document IT systems, procedures, and processes
Conduct training for staff on tools and technology usage
Manager of Enterprise IT will report to the Head of Cyber Security
Identity & Access Management (20%)
Oversee joiner/mover/leaver workflows and ensure least privilege access across the board
Conduct periodic Active Directory and Exchange audits
Partner with the Cybersecurity team to maintain compliance and awareness
Oversee I&AM processes, which include automated processes
Help conduct AD reviews on regular and adhoc basis
Ensure new joiners and PAN users have been provided appropriate (least privilege) access
Asset & Facilities Support (15%)
Support hardware, software, and network troubleshooting (Mac, Windows, Linux)
Maintain IT inventory and ensure systems are up to date and secure
Support trade shows and our European kiosk lab team (kiosks)
Help deploy and decommission enterprise apps
Travel to at least one trade show to learn about Tillster business operations and have first-hand knowledge of what direct reports are involved
Oversee and support the maintenance of servers, workstations, enterprise equipment, other endpoints, and networking infrastructure
Oversee system upgrades, software rollouts, and routine maintenance
Assist with new deployments / decommissions of Enterprise IT applications
Provide guidance to kiosk team as it relates to Kiosk Labs
What You Bring
5+ years in IT support, infrastructure, data analytics, or help desk leadership
Strong knowledge of:
Microsoft 365, Google Workspace, JAMF, Intune
Active Directory, scripting (Python, Java, PowerShell)
Mac, Windows, and Linux environments
Experience managing ticketing systems and leading small teams
Bonus points for CompTIA, Microsoft, or Cisco certifications
Clear communication skills — technical or not, you keep it human
Solid understanding of hardware, networking, operating systems, and common business applications
Strong troubleshooting and interpersonal skill
Traits That Make You Thrive Here
You lead by doing — sleeves rolled up, no ego
You're calm under pressure and curious by nature
You enjoy tinkering with tech and tightening up systems
You get real joy from solving problems and checking off a to-do list
Perks & Why Tillster?
Global team working at the cutting edge of food + tech
Fast-paced, friendly environment with smart, humble teammates
Hybrid flexibility in sunny San Diego
The chance to own your domain, build cool stuff, and grow your career
Ready to support global innovation from the inside out? Apply now and help us keep Tillster running like a well-oiled machine.
The Interview Process 1. Recruiter interview with a Talent Acquisition Specialist
2. Interview with Head
3. Cyber Security Team Interview
4. Final interview with our Head of Data Science and our Head of Sales and Account Management
Making a Difference in the Tillster Way Our mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Compensation & Perks
Base Salary: $110,000–$140,000
Benefits: Medical, dental, vision, FSA, EAP, and more
Equity
Time Off: 15 days PTO in year one, 22+ days after that, plus 10 paid holidays
Retirement: 401(k) eligibility from Day 1
Learning: Tuition assistance, Udemy Learning access, development opportunities
The Fine Print
Hybrid Role must be based in San Diego
Local candidates preferred
No visa sponsorship available
Principals only, no agencies or cold calls plea
About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. We develop revolutionary self-service, ordering and payments solutions for mobile, tablet, online, kiosk, call center, and more. Our platform is compatible with 15+ POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution.
Thriving at Tillster As a member of Tillster, you will embody our core values:
Put Customers First
Collaborate
Innovate
Operate from Data
Drive Results
Own It
Be Passionate and Have Fun
Follow us Tillster.com: Tillster.com Tillster Careers: Tillster.com/careers LinkedIn: linkedin.com/company/tillster
Recruitment Fraud Warning We want to help you stay safe during your job search. Tillster will never request personal/financial information during recruitment, require payment or fees, ask for sensitive PII before a formal job offer, collect information via insecure channels, or extend offers without interviews. If you encounter red flags, report to Tillster HR, Legal, or Cyber Security teams.
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What You’ll Do Help Desk Leadership (40%)
Build and lead a small-but-mighty IT team across San Diego, Los Angeles and Portugal
Be the friendly, technical face of IT to our internal teams, greet and assist Senior Leadership Team and visiting clients
Triage, track, and tackle escalated help desk tickets like a pro
Implement smart processes to make the team faster, friendlier, and more efficient
Partner on network activities and rollouts across the organization
Manage work assignments and commitments, meet deadlines, and effectively communicate the status of assigned tasks
Ability to work as part of a larger team. Work across teams to ensure consistent processes are followed and cross functional projects are completed
Maintain and enforce a ticketing system for requested work for oneself as well as team members. Handle escalated help desk requests and ensure timely resolutions
Ability to proactively propose enhancements and process improvements for Help Desk and Enterprise IT
Project Management & Reporting (15%)
Plan and manage IT projects and internal initiatives
Deliver clean documentation, clear communication, and concise reporting on critical data points related to IT, Vendor Management and Help Desk programs
Coordinate meetings, timelines, and status updates — and keep everyone aligned
Project manage team and associated project. Organize internal meetings and tasks
Provides timely triage of technology issues that are owned by IT
Document IT systems, procedures, and processes
Conduct training for staff on tools and technology usage
Manager of Enterprise IT will report to the Head of Cyber Security
Identity & Access Management (20%)
Oversee joiner/mover/leaver workflows and ensure least privilege access across the board
Conduct periodic Active Directory and Exchange audits
Partner with the Cybersecurity team to maintain compliance and awareness
Oversee I&AM processes, which include automated processes
Help conduct AD reviews on regular and adhoc basis
Ensure new joiners and PAN users have been provided appropriate (least privilege) access
Asset & Facilities Support (15%)
Support hardware, software, and network troubleshooting (Mac, Windows, Linux)
Maintain IT inventory and ensure systems are up to date and secure
Support trade shows and our European kiosk lab team (kiosks)
Help deploy and decommission enterprise apps
Travel to at least one trade show to learn about Tillster business operations and have first-hand knowledge of what direct reports are involved
Oversee and support the maintenance of servers, workstations, enterprise equipment, other endpoints, and networking infrastructure
Oversee system upgrades, software rollouts, and routine maintenance
Assist with new deployments / decommissions of Enterprise IT applications
Provide guidance to kiosk team as it relates to Kiosk Labs
What You Bring
5+ years in IT support, infrastructure, data analytics, or help desk leadership
Strong knowledge of:
Microsoft 365, Google Workspace, JAMF, Intune
Active Directory, scripting (Python, Java, PowerShell)
Mac, Windows, and Linux environments
Experience managing ticketing systems and leading small teams
Bonus points for CompTIA, Microsoft, or Cisco certifications
Clear communication skills — technical or not, you keep it human
Solid understanding of hardware, networking, operating systems, and common business applications
Strong troubleshooting and interpersonal skill
Traits That Make You Thrive Here
You lead by doing — sleeves rolled up, no ego
You're calm under pressure and curious by nature
You enjoy tinkering with tech and tightening up systems
You get real joy from solving problems and checking off a to-do list
Perks & Why Tillster?
Global team working at the cutting edge of food + tech
Fast-paced, friendly environment with smart, humble teammates
Hybrid flexibility in sunny San Diego
The chance to own your domain, build cool stuff, and grow your career
Ready to support global innovation from the inside out? Apply now and help us keep Tillster running like a well-oiled machine.
The Interview Process 1. Recruiter interview with a Talent Acquisition Specialist
2. Interview with Head
3. Cyber Security Team Interview
4. Final interview with our Head of Data Science and our Head of Sales and Account Management
Making a Difference in the Tillster Way Our mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Compensation & Perks
Base Salary: $110,000–$140,000
Benefits: Medical, dental, vision, FSA, EAP, and more
Equity
Time Off: 15 days PTO in year one, 22+ days after that, plus 10 paid holidays
Retirement: 401(k) eligibility from Day 1
Learning: Tuition assistance, Udemy Learning access, development opportunities
The Fine Print
Hybrid Role must be based in San Diego
Local candidates preferred
No visa sponsorship available
Principals only, no agencies or cold calls plea
About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. We develop revolutionary self-service, ordering and payments solutions for mobile, tablet, online, kiosk, call center, and more. Our platform is compatible with 15+ POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution.
Thriving at Tillster As a member of Tillster, you will embody our core values:
Put Customers First
Collaborate
Innovate
Operate from Data
Drive Results
Own It
Be Passionate and Have Fun
Follow us Tillster.com: Tillster.com Tillster Careers: Tillster.com/careers LinkedIn: linkedin.com/company/tillster
Recruitment Fraud Warning We want to help you stay safe during your job search. Tillster will never request personal/financial information during recruitment, require payment or fees, ask for sensitive PII before a formal job offer, collect information via insecure channels, or extend offers without interviews. If you encounter red flags, report to Tillster HR, Legal, or Cyber Security teams.
#J-18808-Ljbffr