Vaco
Overview
AWS Connect Engineer III Location: Addison, TX 75001 (onsite 4 days per week | M-Th) Position Type: 3-6M C2H Hourly / Salary: to $134K Job Summary
Vaco Technology is seeking an AWS Connect Engineer III for a 3-6M contractual-to-hire opportunity located in Addison, TX 75001 (onsite 4 days per week | M-Th). The AWS Connect Engineer III will lead cross-functional teams in implementing robust cloud-based contact center solutions and drive strategic initiatives. Responsibilities AWS Connect Architecture - Design and deploy AWS Connect-based contact center solutions with a focus on scalability, security, and high availability. Support multi-region enterprise deployments. AWS Service Integration - Integrate AWS Connect with Lambda, DynamoDB, API Gateway, S3, SNS, SQS; build seamless workflows across the AWS ecosystem. Contact Flow / Automation - Develop custom contact flows, queues, prompts; implement AI-driven routing, automation, and real-time analytics to enhance customer experience. Team Leadership - Lead software engineering efforts; provide technical guidance and mentorship; conduct code reviews and promote development standards. Stakeholder Collaboration - Work with business stakeholders, product managers, and UX teams; align solutions with business goals. Agile Development - Champion Agile practices; drive sprint planning, daily standups, and retrospectives; promote continuous improvement and team velocity. Enterprise Integration - Build and maintain integrations with CRM systems and third-party APIs; ensure clean data exchange across systems. Infrastructure as Code - Automate deployment and provisioning with Terraform; maintain reproducible and scalable environments. AI / ML Integration - Integrate chatbots, speech analytics, and sentiment analysis using AWS AI/ML services to enhance self-service and insights. Performance Monitoring - Optimize AWS Connect performance via logging, real-time metrics, and CloudWatch dashboards; identify and resolve latency bottlenecks. Operational Stability - Maintain operational integrity of the AWS Connect stack; resolve platform issues promptly; ensure high system availability and resilience. Security / Compliance - Implement AWS security best practices and ensure compliance with PCI-DSS, GDPR, and industry regulations. Risk / Incident Management - Conduct risk assessments; lead incident response planning and execution; drive uptime and business continuity.
About the Project
This role centers around a critical platform migration and capability-building initiative within a national healthcare provider undergoing a phased AWS Connect transition. The AWS Connect Engineer will be instrumental in executing the lift-and-shift migration of a fully operational cloud-based contact center platform, currently hosted in a partner AWS tenant, into the clients native AWS infrastructure. This is not a redesign or greenfield deployment; the focus is on platform replication, continuity, and enablement. Phase I Migration Details
Timeline / Urgency
- This is an immediate priority. The AWS Connect platform is already live across all service centers and used for patient and staff communications. Migration Type
- Lift-and-shift replication; move the system "as-is" into the clients AWS environment, aligning resources, permissions, policies, and integrations. Engineering Focus Recreate contact flows, IVRs, chatbot configs, queues, routing profiles, and permission structure. Reconfigure AWS IAM roles, policies, and connectivity to AWS services. Validate that Lambda functions, S3 buckets, DynamoDB tables, API integrations, and Connect instances behave identically in the new tenant.
Success Criteria
- A seamless, non-disruptive cutover with maintained or improved performance, availability, and functionality.
Phase II Transition to Internal Ownership
Current State
- The AWS Connect platform is currently supported by a partner development team along with one internal engineer. Q4 Goal
- Build internal engineering capability to fully own, support, and extend the AWS Connect platform without external reliance. The AWS Connect Engineer II / III Serve as a key technical resource during knowledge transfer and reverse-engineering of the current implementation. Document system behavior, edge cases, and operational standards. Be among the first members of a growing internal AWS Connect engineering team, helping shape best practices and tooling.
Phase III Parallel Development and System Consolidation
Chat / IVR Enhancements
- Expand AWS Connect experience with chatbot functionality, IVR optimization, and real-time reporting for operations teams. Telephony Consolidation
- Legacy IVR platforms in other departments will be evaluated and gradually integrated into AWS Connect as the enterprise standard.
Job Requirements
Senior Cloud Engineer (AWS Connect) - Architect / Design / Develop AWS-based contact center solutions. AWS Connect Features - Design, develop, implement complex solutions; configure and manage features (voice, chat, voice recognition, text-to-speech, outbound dialing). AWS Connect Troubleshooting - Ensure seamless communication and enhance customer service operations. AWS Connect Integration - Build/maintain integrations with CRM and third-party APIs; AI/ML services (chat bot, speech analytics, sentiment analysis). AWS Connect API - Automate/manage/customize aspects (agents, contacts, routing, analytics, integrations). Contact Center Performance Optimization - Analyze call flow data, identify bottlenecks, implement improvements to reduce handling times and improve satisfaction. AWS Infrastructure / Services - ECS, S3, Lambda, DynamoDB, etc. AWS IAM - Manage users, groups, roles, policies; ensure connectivity between AWS resources. Backend Application Development (hands-on) - Python / Node.js / C# / Java Terraform - Deployment automation / infrastructure provisioning DevOps Development (hands-on) - Jenkins / Docker / Azure DevOps / Kubernetes / CI/CD pipelines SCRUM / Agile Development - Lead sprint planning and execution; drive continuous improvement
Preferred (not required)
AWS Cloud Certifications (strongly preferred) Contact Center Technologies - VoIP / SIP / WebRTC, etc.
Compensation and Perks
Determining compensation for this role depends on factors including skills, experience, licensure and certifications, location, and business needs. The posted salary range is noted where required by local law. Discretionary bonuses and benefits (medical, dental, vision, 401(k)) may be offered. EEO and Privacy Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate on protected characteristics. Reasonable accommodations are available. For accommodations or questions, contact HR@vaco.com. Workplace discrimination is illegal. Privacy notices and policy details are available for applicable residents and regions as described in the original posting. #J-18808-Ljbffr
AWS Connect Engineer III Location: Addison, TX 75001 (onsite 4 days per week | M-Th) Position Type: 3-6M C2H Hourly / Salary: to $134K Job Summary
Vaco Technology is seeking an AWS Connect Engineer III for a 3-6M contractual-to-hire opportunity located in Addison, TX 75001 (onsite 4 days per week | M-Th). The AWS Connect Engineer III will lead cross-functional teams in implementing robust cloud-based contact center solutions and drive strategic initiatives. Responsibilities AWS Connect Architecture - Design and deploy AWS Connect-based contact center solutions with a focus on scalability, security, and high availability. Support multi-region enterprise deployments. AWS Service Integration - Integrate AWS Connect with Lambda, DynamoDB, API Gateway, S3, SNS, SQS; build seamless workflows across the AWS ecosystem. Contact Flow / Automation - Develop custom contact flows, queues, prompts; implement AI-driven routing, automation, and real-time analytics to enhance customer experience. Team Leadership - Lead software engineering efforts; provide technical guidance and mentorship; conduct code reviews and promote development standards. Stakeholder Collaboration - Work with business stakeholders, product managers, and UX teams; align solutions with business goals. Agile Development - Champion Agile practices; drive sprint planning, daily standups, and retrospectives; promote continuous improvement and team velocity. Enterprise Integration - Build and maintain integrations with CRM systems and third-party APIs; ensure clean data exchange across systems. Infrastructure as Code - Automate deployment and provisioning with Terraform; maintain reproducible and scalable environments. AI / ML Integration - Integrate chatbots, speech analytics, and sentiment analysis using AWS AI/ML services to enhance self-service and insights. Performance Monitoring - Optimize AWS Connect performance via logging, real-time metrics, and CloudWatch dashboards; identify and resolve latency bottlenecks. Operational Stability - Maintain operational integrity of the AWS Connect stack; resolve platform issues promptly; ensure high system availability and resilience. Security / Compliance - Implement AWS security best practices and ensure compliance with PCI-DSS, GDPR, and industry regulations. Risk / Incident Management - Conduct risk assessments; lead incident response planning and execution; drive uptime and business continuity.
About the Project
This role centers around a critical platform migration and capability-building initiative within a national healthcare provider undergoing a phased AWS Connect transition. The AWS Connect Engineer will be instrumental in executing the lift-and-shift migration of a fully operational cloud-based contact center platform, currently hosted in a partner AWS tenant, into the clients native AWS infrastructure. This is not a redesign or greenfield deployment; the focus is on platform replication, continuity, and enablement. Phase I Migration Details
Timeline / Urgency
- This is an immediate priority. The AWS Connect platform is already live across all service centers and used for patient and staff communications. Migration Type
- Lift-and-shift replication; move the system "as-is" into the clients AWS environment, aligning resources, permissions, policies, and integrations. Engineering Focus Recreate contact flows, IVRs, chatbot configs, queues, routing profiles, and permission structure. Reconfigure AWS IAM roles, policies, and connectivity to AWS services. Validate that Lambda functions, S3 buckets, DynamoDB tables, API integrations, and Connect instances behave identically in the new tenant.
Success Criteria
- A seamless, non-disruptive cutover with maintained or improved performance, availability, and functionality.
Phase II Transition to Internal Ownership
Current State
- The AWS Connect platform is currently supported by a partner development team along with one internal engineer. Q4 Goal
- Build internal engineering capability to fully own, support, and extend the AWS Connect platform without external reliance. The AWS Connect Engineer II / III Serve as a key technical resource during knowledge transfer and reverse-engineering of the current implementation. Document system behavior, edge cases, and operational standards. Be among the first members of a growing internal AWS Connect engineering team, helping shape best practices and tooling.
Phase III Parallel Development and System Consolidation
Chat / IVR Enhancements
- Expand AWS Connect experience with chatbot functionality, IVR optimization, and real-time reporting for operations teams. Telephony Consolidation
- Legacy IVR platforms in other departments will be evaluated and gradually integrated into AWS Connect as the enterprise standard.
Job Requirements
Senior Cloud Engineer (AWS Connect) - Architect / Design / Develop AWS-based contact center solutions. AWS Connect Features - Design, develop, implement complex solutions; configure and manage features (voice, chat, voice recognition, text-to-speech, outbound dialing). AWS Connect Troubleshooting - Ensure seamless communication and enhance customer service operations. AWS Connect Integration - Build/maintain integrations with CRM and third-party APIs; AI/ML services (chat bot, speech analytics, sentiment analysis). AWS Connect API - Automate/manage/customize aspects (agents, contacts, routing, analytics, integrations). Contact Center Performance Optimization - Analyze call flow data, identify bottlenecks, implement improvements to reduce handling times and improve satisfaction. AWS Infrastructure / Services - ECS, S3, Lambda, DynamoDB, etc. AWS IAM - Manage users, groups, roles, policies; ensure connectivity between AWS resources. Backend Application Development (hands-on) - Python / Node.js / C# / Java Terraform - Deployment automation / infrastructure provisioning DevOps Development (hands-on) - Jenkins / Docker / Azure DevOps / Kubernetes / CI/CD pipelines SCRUM / Agile Development - Lead sprint planning and execution; drive continuous improvement
Preferred (not required)
AWS Cloud Certifications (strongly preferred) Contact Center Technologies - VoIP / SIP / WebRTC, etc.
Compensation and Perks
Determining compensation for this role depends on factors including skills, experience, licensure and certifications, location, and business needs. The posted salary range is noted where required by local law. Discretionary bonuses and benefits (medical, dental, vision, 401(k)) may be offered. EEO and Privacy Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate on protected characteristics. Reasonable accommodations are available. For accommodations or questions, contact HR@vaco.com. Workplace discrimination is illegal. Privacy notices and policy details are available for applicable residents and regions as described in the original posting. #J-18808-Ljbffr