Purple Drive
Job Summary
We are seeking a highly skilled
AWS Connect Solutions Engineer
with strong expertise in
Genesys Cloud, Amazon Connect, and AWS services
to design, implement, and optimize next-generation customer interaction solutions. The ideal candidate will have hands-on experience in
contact center technologies, cloud integration, and Kinesis Client Library (KCL) , with a passion for delivering secure, scalable, and high-performing solutions.
This role requires deep technical knowledge combined with strong problem-solving, collaboration, and communication skills to work with cross-functional teams and stakeholders.
Key Responsibilities
Solution Design & Implementation : Architect and implement customer interaction solutions (voice, chat, email, etc.) leveraging Genesys Cloud and AWS services. Amazon Connect Configuration : Design and configure Amazon Connect contact flows, routing, IVR menus, and integrations with other AWS services. AWS Integration : Integrate Amazon Connect with
AWS Lambda, DynamoDB, S3, and KCL
to automate workflows and enhance system functionality. Troubleshooting & Support : Provide technical support, identify, and resolve issues within the Genesys + AWS Connect ecosystem. Performance Monitoring : Monitor system performance, analyze customer interactions, and optimize solutions to improve efficiency and customer experience. Knowledge Sharing : Train and mentor team members on AWS Connect and Genesys technologies; document best practices, standards, and technical designs. Security & Compliance : Ensure solutions are secure, compliant with regulatory standards, and aligned with enterprise governance. Required Skills & Experience
Strong expertise in
Genesys Cloud
(contact center routing, IVR, WFM). Hands-on experience with
AWS Connect (Amazon Connect)
including contact flow setup, call routing, and integrations. Proficiency in
AWS services : Lambda, DynamoDB, S3, KCL (Kinesis Client Library). Strong knowledge of
contact center technologies, telephony systems, and customer engagement strategies . Solid understanding of
cloud computing principles, architecture, and best practices . Excellent
troubleshooting, analytical, and problem-solving skills . Strong communication and collaboration skills for cross-functional teamwork. Preferred Skills (Nice to Have)
Familiarity with
Java, Python, or Kafka
for advanced integrations. Experience with
DevOps practices, CI/CD, and automation . Knowledge of
security standards, compliance (SOX, GDPR), and audit controls . AWS Certification (Solutions Architect / Developer / Connect Specialty) is a plus.
We are seeking a highly skilled
AWS Connect Solutions Engineer
with strong expertise in
Genesys Cloud, Amazon Connect, and AWS services
to design, implement, and optimize next-generation customer interaction solutions. The ideal candidate will have hands-on experience in
contact center technologies, cloud integration, and Kinesis Client Library (KCL) , with a passion for delivering secure, scalable, and high-performing solutions.
This role requires deep technical knowledge combined with strong problem-solving, collaboration, and communication skills to work with cross-functional teams and stakeholders.
Key Responsibilities
Solution Design & Implementation : Architect and implement customer interaction solutions (voice, chat, email, etc.) leveraging Genesys Cloud and AWS services. Amazon Connect Configuration : Design and configure Amazon Connect contact flows, routing, IVR menus, and integrations with other AWS services. AWS Integration : Integrate Amazon Connect with
AWS Lambda, DynamoDB, S3, and KCL
to automate workflows and enhance system functionality. Troubleshooting & Support : Provide technical support, identify, and resolve issues within the Genesys + AWS Connect ecosystem. Performance Monitoring : Monitor system performance, analyze customer interactions, and optimize solutions to improve efficiency and customer experience. Knowledge Sharing : Train and mentor team members on AWS Connect and Genesys technologies; document best practices, standards, and technical designs. Security & Compliance : Ensure solutions are secure, compliant with regulatory standards, and aligned with enterprise governance. Required Skills & Experience
Strong expertise in
Genesys Cloud
(contact center routing, IVR, WFM). Hands-on experience with
AWS Connect (Amazon Connect)
including contact flow setup, call routing, and integrations. Proficiency in
AWS services : Lambda, DynamoDB, S3, KCL (Kinesis Client Library). Strong knowledge of
contact center technologies, telephony systems, and customer engagement strategies . Solid understanding of
cloud computing principles, architecture, and best practices . Excellent
troubleshooting, analytical, and problem-solving skills . Strong communication and collaboration skills for cross-functional teamwork. Preferred Skills (Nice to Have)
Familiarity with
Java, Python, or Kafka
for advanced integrations. Experience with
DevOps practices, CI/CD, and automation . Knowledge of
security standards, compliance (SOX, GDPR), and audit controls . AWS Certification (Solutions Architect / Developer / Connect Specialty) is a plus.