Children's National Medical Center
Call Center Representative - PRN
Children's National Medical Center, Silver Spring, Maryland, United States, 20900
Overview
Call Center Representative - PRN - (250002MS)
Location: Silver Spring, MD
Remote: No
Schedule: 8am-4:30pm - Thursday, Friday, Saturday
Responsibilities Register and schedule patients' appointments by telephone utilizing the physician scheduler and departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Obtain and validate patient information from various sources and ensure information entered into the computer management system is accurate. Promote a customer service environment.
Registration and Scheduling Services: Provide client support to parent/guardian via phone for online registration help; scheduling, rescheduling and/or canceling of appointments; inform patient/parent of departmental scheduling guidelines; reschedule all appointments related to clinic maintenance cancellation.
Notify parent of the need for completed insurance referral form or pre-authorization of treatment prior to the scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer to central business operation's financial counseling or establish a payment plan.
Complete calls accurately and timely; transfer calls as needed; notify manager/supervisor of difficult calls; seek appropriate resources to solve problems effectively. Anticipate customer service needs to "prevent fires". Enter notes in the system and collect information for accurate documentation of all forms.
Verifying Insurance/Authorization and Process Improvement: Work with insurance companies to verify eligibility and coverage for anticipated services; obtain authorization and benefit information; document information in Account Notes and fields. Collect and verify demographic, PCP/referring physician and insurance information. Make recommendations for internal process improvements.
Safety: Speak up when team members exhibit unsafe behavior or performance. Validate and verify information needed for decision making. Stop in the face of uncertainty and take time to resolve the situation. Demonstrate accurate, clear and timely verbal and written communication. Promote safety for patients, families, visitors and co-workers. Practice Stop, Think, Act and Review to self-check behavior and performance.
Qualifications Minimum Education High School Diploma or GED (Required)
Minimum Work Experience
1 year experience performing patient registration and scheduling, medical insurance screening and verification (Required)
Equivalent customer service or call center experience and education can be considered in lieu of patient registration, scheduling, insurance screening and verification experience (Required)
Experience in healthcare settings preferred
Telephone call center experience helpful
Locations Primary Location: Maryland - Silver Spring
Work Locations: Tech Hill 12211 Plum Orchard Drive, Silver Spring 20904
Job Details Job: Administrative Support / Customer Service
Organization: Ambulatory
Position Status: R (Regular) - O - PRN
Shift: Day
Work Schedule: Variable
Posting Job Posting: Sep 16, 2025, 10:14:08 AM
Equal Opportunity
Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children’s National Hospital to ensure a drug-free work environment. This includes prohibiting illegal use, possession, or distribution of controlled substances, or the misuse of legal substances. Recreational or prescribed marijuana policies apply as per hospital policy.
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Location: Silver Spring, MD
Remote: No
Schedule: 8am-4:30pm - Thursday, Friday, Saturday
Responsibilities Register and schedule patients' appointments by telephone utilizing the physician scheduler and departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Obtain and validate patient information from various sources and ensure information entered into the computer management system is accurate. Promote a customer service environment.
Registration and Scheduling Services: Provide client support to parent/guardian via phone for online registration help; scheduling, rescheduling and/or canceling of appointments; inform patient/parent of departmental scheduling guidelines; reschedule all appointments related to clinic maintenance cancellation.
Notify parent of the need for completed insurance referral form or pre-authorization of treatment prior to the scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer to central business operation's financial counseling or establish a payment plan.
Complete calls accurately and timely; transfer calls as needed; notify manager/supervisor of difficult calls; seek appropriate resources to solve problems effectively. Anticipate customer service needs to "prevent fires". Enter notes in the system and collect information for accurate documentation of all forms.
Verifying Insurance/Authorization and Process Improvement: Work with insurance companies to verify eligibility and coverage for anticipated services; obtain authorization and benefit information; document information in Account Notes and fields. Collect and verify demographic, PCP/referring physician and insurance information. Make recommendations for internal process improvements.
Safety: Speak up when team members exhibit unsafe behavior or performance. Validate and verify information needed for decision making. Stop in the face of uncertainty and take time to resolve the situation. Demonstrate accurate, clear and timely verbal and written communication. Promote safety for patients, families, visitors and co-workers. Practice Stop, Think, Act and Review to self-check behavior and performance.
Qualifications Minimum Education High School Diploma or GED (Required)
Minimum Work Experience
1 year experience performing patient registration and scheduling, medical insurance screening and verification (Required)
Equivalent customer service or call center experience and education can be considered in lieu of patient registration, scheduling, insurance screening and verification experience (Required)
Experience in healthcare settings preferred
Telephone call center experience helpful
Locations Primary Location: Maryland - Silver Spring
Work Locations: Tech Hill 12211 Plum Orchard Drive, Silver Spring 20904
Job Details Job: Administrative Support / Customer Service
Organization: Ambulatory
Position Status: R (Regular) - O - PRN
Shift: Day
Work Schedule: Variable
Posting Job Posting: Sep 16, 2025, 10:14:08 AM
Equal Opportunity
Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children’s National Hospital to ensure a drug-free work environment. This includes prohibiting illegal use, possession, or distribution of controlled substances, or the misuse of legal substances. Recreational or prescribed marijuana policies apply as per hospital policy.
#J-18808-Ljbffr