Children's National Medical Center
Call Center Representative - Part Time
Children's National Medical Center, Silver Spring, Maryland, United States, 20900
Job Description - Call Center Representative - Part Time (2500026I)
Overview Location: Silver Spring, MD
Remote: No
Call Center Representative - Part Time - (2500026I)
Responsibilities
Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines.
Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner.
Responsible for obtaining and validating patient information from various sources and to ensure information entered into the computer management system is accurate.
Promote customer service environment.
Provide client support to parent/guardian via phone for: online registration help; scheduling, rescheduling and/or canceling of appointments; inform patient/parent of departmental scheduling guidelines; reschedule clinic maintenance cancellations.
Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan.
Complete calls accurately and timely; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls; seek resources to solve problems effectively.
Anticipate customer service needs to prevent fires.
Enter appropriate notes in the system; obtain necessary information for accurate documentation of all registration printouts, consent documents and other forms.
Verifying Insurance/Authorization and Process Improvement
Work with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY, Mamsi-online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields.
Collect and verify demographic, PCP/referring physician and insurance information.
Make recommendations for internal process improvements.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance.
Continuously validate and verify information needed for decision making or documentation.
Stop in the face of uncertainty and take time to resolve the situation.
Demonstrate accurate, clear and timely verbal and written communication.
Actively promote safety for patients, families, visitors and co-workers.
Attend carefully to important details - Stop, Think, Act and Review to self-check behavior and performance.
Primary Location Maryland-Silver Spring
Work Locations Tech Hill 12211 Plum Orchard Drive Silver Spring 20904
Job Administrative Support / Customer Service
Organization Ambulatory
Position Status: R (Regular) - PT - Part-Time
Shift: Variable
Work Schedule: Variable
Job Posting Sep 9, 2025, 7:34:23 PM
Full-Time Salary Range: 37336 - 54204.8
Note:
Children’s National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a drug-free work environment: a workplace free from the illegal use, possession or distribution of controlled substances, or the misuse of legal substances, by all staff. Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
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Overview Location: Silver Spring, MD
Remote: No
Call Center Representative - Part Time - (2500026I)
Responsibilities
Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines.
Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner.
Responsible for obtaining and validating patient information from various sources and to ensure information entered into the computer management system is accurate.
Promote customer service environment.
Provide client support to parent/guardian via phone for: online registration help; scheduling, rescheduling and/or canceling of appointments; inform patient/parent of departmental scheduling guidelines; reschedule clinic maintenance cancellations.
Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan.
Complete calls accurately and timely; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls; seek resources to solve problems effectively.
Anticipate customer service needs to prevent fires.
Enter appropriate notes in the system; obtain necessary information for accurate documentation of all registration printouts, consent documents and other forms.
Verifying Insurance/Authorization and Process Improvement
Work with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY, Mamsi-online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields.
Collect and verify demographic, PCP/referring physician and insurance information.
Make recommendations for internal process improvements.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance.
Continuously validate and verify information needed for decision making or documentation.
Stop in the face of uncertainty and take time to resolve the situation.
Demonstrate accurate, clear and timely verbal and written communication.
Actively promote safety for patients, families, visitors and co-workers.
Attend carefully to important details - Stop, Think, Act and Review to self-check behavior and performance.
Primary Location Maryland-Silver Spring
Work Locations Tech Hill 12211 Plum Orchard Drive Silver Spring 20904
Job Administrative Support / Customer Service
Organization Ambulatory
Position Status: R (Regular) - PT - Part-Time
Shift: Variable
Work Schedule: Variable
Job Posting Sep 9, 2025, 7:34:23 PM
Full-Time Salary Range: 37336 - 54204.8
Note:
Children’s National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a drug-free work environment: a workplace free from the illegal use, possession or distribution of controlled substances, or the misuse of legal substances, by all staff. Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
#J-18808-Ljbffr