LanceSoft
Job Title
Monitor and troubleshoot Brightspeed's transport network, including Optical/DWDM, SONET, Ethernet, and Digital Loop Carrier (DLC) systems. Open and manage trouble tickets using platforms such as ServiceNow, or proprietary ticketing systems. Lead repair efforts with field operations, technical support, and vendors; coordinate restoration of services.
Monitor and troubleshoot Brightspeed's transport network, including Optical/DWDM, SONET, Ethernet, and Digital Loop Carrier (DLC) systems. Open and manage trouble tickets using platforms such as ServiceNow, or proprietary ticketing systems. Lead repair efforts with field operations, technical support, and vendors; coordinate restoration of services.