Hire Talent
Job Title: Business Operations Technician
Job Location: Remote
Job Duration: 9 months with possible extension or c2h on W2
Job Description:
As an Operations Technician, you will be responsible for monitoring, maintaining, and restoring ***'s network. You'll work in a fast-paced, cross-functional environment, supporting Business and Wholesale customer accounts and ensuring ultra-high network availability.
Key Responsibilities
Monitor and troubleshoot ***'s transport network, including Optical/DWDM SONET, Ethernet, and Digital Loop Carrier (DLC) systems. Open and manage trouble tickets using platforms such as ServiceNow, or proprietary ticketing systems. Lead repair efforts with field operations, technical support, and vendors; coordinate restoration bridges during outages. Perform remote equipment-specific testing, isolation and maintenance Analyze network alarms and events using tools like Netcool, SolarWinds, and other industry standard tools. Execute and follow Method of Procedures (MOPs) for planned maintenance and emergency restoration. Maintain detailed documentation of network failures, root cause analysis, and corrective actions. Interface with vendors to resolve hardware/software issues and escalate as needed. Provide Tier I/II support for transport platforms including Cisco, Juniper, Ciena, Adtran, and Calix, etc Validate network subsystem performance using SNMP, CLI, and GUI-based tools. Perform circuit testing, loopback verification, and signal tracing to isolate faults. Participate in continuous improvement initiatives and contribute to knowledge base updates. Train and mentor crossfunctional technicians on troubleshooting procedures and escalation protocols. Technical Requirements Strong understanding of telecommunications protocols including TCP/IP, MPLS, BGP, OSPF, TDM, and VoIP. Experience with fiber optic technologies, including OTDR, light level testing, and wavelength provisioning. Familiarity with transport network topologies such as ring, mesh, and point-to-point. Ability to interpret network diagrams, circuit layouts, and equipment manuals. Proficiency in using Linux/Unix command line for diagnostics and log analysis. Knowledge of network reliability standards and SLAs for enterprise customers. Comfortable working in a Network Operations Center (NOC) environment with minimal supervision.
Requirements:
Strong soft skills and customer communication abilities are required, along with a technical background in Data/Ethernet. Candidates must demonstrate flexibility with scheduling, as this is a 24/7 operations center. Strong written and verbal communication skills, with a background in Data/IP; a technical voice background would also be considered. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and familiarity with business operations tools such as ERP systems, databases, and reporting platforms. Experience with ServiceNow or the ability to navigate it effectively would be an advantage. Minimum 1 year.
Education and Skills:
No specific certifications are required, though having them would be an advantage. A strong technical aptitude is preferred. A degree is not mandatory but would be considered a plus. Strong communication and interpersonal skills Problem-solving and analytical thinking Adaptability and ability to work independently as well as in a team
Nice to Have: Telecom industry is a plus/Ethernet
Job Description:
As an Operations Technician, you will be responsible for monitoring, maintaining, and restoring ***'s network. You'll work in a fast-paced, cross-functional environment, supporting Business and Wholesale customer accounts and ensuring ultra-high network availability.
Key Responsibilities
Monitor and troubleshoot ***'s transport network, including Optical/DWDM SONET, Ethernet, and Digital Loop Carrier (DLC) systems. Open and manage trouble tickets using platforms such as ServiceNow, or proprietary ticketing systems. Lead repair efforts with field operations, technical support, and vendors; coordinate restoration bridges during outages. Perform remote equipment-specific testing, isolation and maintenance Analyze network alarms and events using tools like Netcool, SolarWinds, and other industry standard tools. Execute and follow Method of Procedures (MOPs) for planned maintenance and emergency restoration. Maintain detailed documentation of network failures, root cause analysis, and corrective actions. Interface with vendors to resolve hardware/software issues and escalate as needed. Provide Tier I/II support for transport platforms including Cisco, Juniper, Ciena, Adtran, and Calix, etc Validate network subsystem performance using SNMP, CLI, and GUI-based tools. Perform circuit testing, loopback verification, and signal tracing to isolate faults. Participate in continuous improvement initiatives and contribute to knowledge base updates. Train and mentor crossfunctional technicians on troubleshooting procedures and escalation protocols. Technical Requirements Strong understanding of telecommunications protocols including TCP/IP, MPLS, BGP, OSPF, TDM, and VoIP. Experience with fiber optic technologies, including OTDR, light level testing, and wavelength provisioning. Familiarity with transport network topologies such as ring, mesh, and point-to-point. Ability to interpret network diagrams, circuit layouts, and equipment manuals. Proficiency in using Linux/Unix command line for diagnostics and log analysis. Knowledge of network reliability standards and SLAs for enterprise customers. Comfortable working in a Network Operations Center (NOC) environment with minimal supervision.
Requirements:
Strong soft skills and customer communication abilities are required, along with a technical background in Data/Ethernet. Candidates must demonstrate flexibility with scheduling, as this is a 24/7 operations center. Strong written and verbal communication skills, with a background in Data/IP; a technical voice background would also be considered. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and familiarity with business operations tools such as ERP systems, databases, and reporting platforms. Experience with ServiceNow or the ability to navigate it effectively would be an advantage. Minimum 1 year.
Education and Skills:
No specific certifications are required, though having them would be an advantage. A strong technical aptitude is preferred. A degree is not mandatory but would be considered a plus. Strong communication and interpersonal skills Problem-solving and analytical thinking Adaptability and ability to work independently as well as in a team
Nice to Have: Telecom industry is a plus/Ethernet