Stefanini Group
Join to apply for the
Deskside Technician II
role at
Stefanini Group 1 day ago Be among the first 25 applicants Join to apply for the
Deskside Technician II
role at
Stefanini Group Get AI-powered advice on this job and more exclusive features. Details:
Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned
Details:
Who we are Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned
Details:
What do you need to succeed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks Valid US driver's license
Desired Characteristics
A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma
What You'll Get
Work with brilliant minds, often within a global capacity. Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more. Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company. Agility, flexibility, and innovation are in our DNA. Flat organizational structure which enables faster communication and decision making. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Stefanini Group by 2x Get notified about new Technician jobs in
Miami, FL . Entry Level Technician (Motors and Generators)
Miami, FL $50,000.00-$200,000.00 1 month ago Field Service Technician/Electricians/Helpers
Automotive Technician -Ocean Cadillac $2000 Sign on Bonus!
Maintenance Component Technician - A320 Vacuum Generators
Automotive Technician Up to 175000 per year
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Deskside Technician II
role at
Stefanini Group 1 day ago Be among the first 25 applicants Join to apply for the
Deskside Technician II
role at
Stefanini Group Get AI-powered advice on this job and more exclusive features. Details:
Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned
Details:
Who we are Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned
Details:
What do you need to succeed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks Valid US driver's license
Desired Characteristics
A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma
What You'll Get
Work with brilliant minds, often within a global capacity. Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more. Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company. Agility, flexibility, and innovation are in our DNA. Flat organizational structure which enables faster communication and decision making. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Stefanini Group by 2x Get notified about new Technician jobs in
Miami, FL . Entry Level Technician (Motors and Generators)
Miami, FL $50,000.00-$200,000.00 1 month ago Field Service Technician/Electricians/Helpers
Automotive Technician -Ocean Cadillac $2000 Sign on Bonus!
Maintenance Component Technician - A320 Vacuum Generators
Automotive Technician Up to 175000 per year
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr