Omni Houston Hotel
Job Title
Omni Austin Hotel Downtown is seeking a customer-focused Convention Services Manager Job Description
As a Convention Services Manager, you will act as the liaison between the hotel and client while servicing groups through the planning process and on-site execution of the event or stay. Responsibilities
Proven track record of planning, coordinating, and executing conferences, meetings, and group events in a hotel or hospitality setting. Understanding of hotel operations, banquets, catering, A/V, group rooms, and F&B, with the ability to lead event logistics across departments for seamless execution. Desire to build and maintain strong team and interdepartmental relationships. Ability to manage multiple groups and timelines simultaneously while maintaining attention to detail. Proactively anticipate challenges and implement effective solutions in real time. Prepare detailed and accurate group resumes and banquet event orders to ensure operational success. Experience in customizing menus and creative upselling to maximize revenue and ensure profitability. Provide accurate forecasting for room block pickup and food/beverage revenue. Responsible for the financial management of assigned programs, including accurate estimates, invoices, timely collection of program deposits, and final bill review. Participate in all regular and operational meetings as required. Mentor to the Marketing & Event Coordinator. Serve as the primary liaison between the client and all hotel departments during the planning phase, on-site execution and post event bill review. Adhere to all hotel standards. Qualifications
Prior Hotel experience or Event Management experience is preferred Must be able to work flexible hours to include weekend and holidays in order to meet the demands of a 24-hour operation Excellent communication skills in all aspects: verbal, written and non-verbal Bachelor's Degree preferred Appropriate, professional appearance and presentation Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi/Salesforce (FDC), Excel, Outlook, and other management systems Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to work cohesively with co-workers both within and outside of the department Ability to think clearly, quickly and make concise decisions Ability to work well under pressure, dealing with many guest requests/questions within a short period of time Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Stand, walk or sit for an extended periods or for an entire work shift. Omni Hotels & Resorts is an equal opportunity employer - vets/disability.
Omni Austin Hotel Downtown is seeking a customer-focused Convention Services Manager Job Description
As a Convention Services Manager, you will act as the liaison between the hotel and client while servicing groups through the planning process and on-site execution of the event or stay. Responsibilities
Proven track record of planning, coordinating, and executing conferences, meetings, and group events in a hotel or hospitality setting. Understanding of hotel operations, banquets, catering, A/V, group rooms, and F&B, with the ability to lead event logistics across departments for seamless execution. Desire to build and maintain strong team and interdepartmental relationships. Ability to manage multiple groups and timelines simultaneously while maintaining attention to detail. Proactively anticipate challenges and implement effective solutions in real time. Prepare detailed and accurate group resumes and banquet event orders to ensure operational success. Experience in customizing menus and creative upselling to maximize revenue and ensure profitability. Provide accurate forecasting for room block pickup and food/beverage revenue. Responsible for the financial management of assigned programs, including accurate estimates, invoices, timely collection of program deposits, and final bill review. Participate in all regular and operational meetings as required. Mentor to the Marketing & Event Coordinator. Serve as the primary liaison between the client and all hotel departments during the planning phase, on-site execution and post event bill review. Adhere to all hotel standards. Qualifications
Prior Hotel experience or Event Management experience is preferred Must be able to work flexible hours to include weekend and holidays in order to meet the demands of a 24-hour operation Excellent communication skills in all aspects: verbal, written and non-verbal Bachelor's Degree preferred Appropriate, professional appearance and presentation Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi/Salesforce (FDC), Excel, Outlook, and other management systems Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to work cohesively with co-workers both within and outside of the department Ability to think clearly, quickly and make concise decisions Ability to work well under pressure, dealing with many guest requests/questions within a short period of time Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Stand, walk or sit for an extended periods or for an entire work shift. Omni Hotels & Resorts is an equal opportunity employer - vets/disability.