The Save Mart Companies
Customer Care Agent - Modesto, CA
The Save Mart Companies, Modesto, California, United States, 95351
ABOUT US
We are California's largest regional, full-service grocery chain, founded over 70 years ago in Modesto, California, where our headquarters are still located today. With 194 stores across Central and Northern California and Western Nevada, our banners-Save Mart, Lucky, and FoodMaxx-are cherished regional brands, serving the unique needs of their communities.
It's our 12,000 passionate associates who make our company a great place to work and shop. We prioritize investing in our people, stores, and neighborhoods, and work closely with local suppliers to bring fresh, quality products at affordable prices to our customers. Shoppers can access our offerings in-store, online, or through convenient home delivery and curbside pick-up.
The Save Mart Companies is part of The Jim Pattison Group, a family-owned, diversified holding company operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison Group has a long-term strategic focus to see their companies succeed and grow. Together, our dedication to our associates and customers, commitment to growth and innovation, and our family traditions continue to thrive.
We are currently recruiting for the position of:
Customer Care Agent - Modesto, CA
Job Summary:
The Customer Care Agent ensures customers and visitors' issues related to a variety of topics and overall customer experience are acknowledged and resolved in a timely manner. This includes receiving, prioritizing, documenting, and actively resolving customers' and visitors' requests. The position may be involved in the use of diagnostic tools and escalation to the next level of support.
Responsibilities: Answer all incoming contacts to TSMC, create tracking tickets and resolve issues by ensuring each customer is provided with exceptional service Identify and evaluate calls that need escalation; obtain all pertinent information and assign appropriately Triage all emails and voice mails, gather needed information, create and assign tickets for resolution Continually work to gain a high level of product expertise through training and collaboration within the department Order, manage, and stock office supplies when necessary. Follow up on calls, and ensures satisfactory issue resolution Monitor and formulate responses to questions from social media outlets and communicate them to the Digital Marketing Manager for posting Troubleshoot technology issues with customers Follow all safety policies and procedures Other duties as assigned Some of our competitive offerings include generous benefits packages (Health, Dental, Vision, Life and AD&D, 401K), tuition reimbursement and scholarship opportunities, vacation and personal holidays, and in-store purchase discounts.
Hiring pay range: $19.89 - 20.74
Requirements (Knowledge, Skills and Abilities) :
Ability to work effectively with others in a team-oriented environment Strong computer knowledge and internet navigation skills Ability to work with a sense of urgency and self-motivation Ability to multi-task with excellent follow-through Basic understanding of Social Media Networks such as Facebook, Twitter, Yelp, and Instagram Knowledge of iOS, Smartphone, Tablet, and PC or Mac experience Ability to manage multiple applications running at the same time on multiple platforms Strong problem-solving skills Strong communication skills (verbal and written) Strong fact-finding skills Excellent organizational skills Experienced in Excel, PowerPoint and Word Excellent Customer Service skills Fast and efficient typing and data entry skills Ability to operate a computer
Education:
High School or GED and/or equivalent experience/training
Experience
:
One year of related experience.
Work Environment:
Office
Reference: req39895
Follow us: Instagram: @savemart Facebook: Save Mart YouTube: @savemartsupermarkets LinkedIn: The Save Mart Companies
The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.
We are California's largest regional, full-service grocery chain, founded over 70 years ago in Modesto, California, where our headquarters are still located today. With 194 stores across Central and Northern California and Western Nevada, our banners-Save Mart, Lucky, and FoodMaxx-are cherished regional brands, serving the unique needs of their communities.
It's our 12,000 passionate associates who make our company a great place to work and shop. We prioritize investing in our people, stores, and neighborhoods, and work closely with local suppliers to bring fresh, quality products at affordable prices to our customers. Shoppers can access our offerings in-store, online, or through convenient home delivery and curbside pick-up.
The Save Mart Companies is part of The Jim Pattison Group, a family-owned, diversified holding company operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison Group has a long-term strategic focus to see their companies succeed and grow. Together, our dedication to our associates and customers, commitment to growth and innovation, and our family traditions continue to thrive.
We are currently recruiting for the position of:
Customer Care Agent - Modesto, CA
Job Summary:
The Customer Care Agent ensures customers and visitors' issues related to a variety of topics and overall customer experience are acknowledged and resolved in a timely manner. This includes receiving, prioritizing, documenting, and actively resolving customers' and visitors' requests. The position may be involved in the use of diagnostic tools and escalation to the next level of support.
Responsibilities: Answer all incoming contacts to TSMC, create tracking tickets and resolve issues by ensuring each customer is provided with exceptional service Identify and evaluate calls that need escalation; obtain all pertinent information and assign appropriately Triage all emails and voice mails, gather needed information, create and assign tickets for resolution Continually work to gain a high level of product expertise through training and collaboration within the department Order, manage, and stock office supplies when necessary. Follow up on calls, and ensures satisfactory issue resolution Monitor and formulate responses to questions from social media outlets and communicate them to the Digital Marketing Manager for posting Troubleshoot technology issues with customers Follow all safety policies and procedures Other duties as assigned Some of our competitive offerings include generous benefits packages (Health, Dental, Vision, Life and AD&D, 401K), tuition reimbursement and scholarship opportunities, vacation and personal holidays, and in-store purchase discounts.
Hiring pay range: $19.89 - 20.74
Requirements (Knowledge, Skills and Abilities) :
Ability to work effectively with others in a team-oriented environment Strong computer knowledge and internet navigation skills Ability to work with a sense of urgency and self-motivation Ability to multi-task with excellent follow-through Basic understanding of Social Media Networks such as Facebook, Twitter, Yelp, and Instagram Knowledge of iOS, Smartphone, Tablet, and PC or Mac experience Ability to manage multiple applications running at the same time on multiple platforms Strong problem-solving skills Strong communication skills (verbal and written) Strong fact-finding skills Excellent organizational skills Experienced in Excel, PowerPoint and Word Excellent Customer Service skills Fast and efficient typing and data entry skills Ability to operate a computer
Education:
High School or GED and/or equivalent experience/training
Experience
:
One year of related experience.
Work Environment:
Office
Reference: req39895
Follow us: Instagram: @savemart Facebook: Save Mart YouTube: @savemartsupermarkets LinkedIn: The Save Mart Companies
The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.