Mountain Capital Partners
Job Details
Job Location Sandia Peak Ski Area - Sandia Park, NM
Position Type Seasonal
Salary Range $15.00 - $18.00 Hourly
Job Shift Day
Description
Job Title: Guest Services Representative Location: Sandia Peak Ski Area Job Type: Seasonal Reports To: Guest Services Manager About Us:
At Sandia Peak Ski Area, we believe the mountains are for everyone. As a premier winter destination, we're dedicated to providing exceptional experiences both on and off the slopes. Our Guest Services team is the front line of our resort, ensuring every visitor feels welcomed, informed, and ready to enjoy their day in the mountains.
Position Summary:
We are looking for friendly, reliable, and detail-oriented individuals to join our Guest Services team. The ideal candidate thrives in a fast-paced environment, enjoys working with the public, and can handle a variety of guest-facing responsibilities, including ticket sales, reservations, and general inquiries.
Key Responsibilities:
Ticketing & Reservations Sell lift tickets, season passes, rentals, and activity packages using POS and reservation systems Process online and phone reservations accurately and efficiently Maintain a strong understanding of all ticketing options, promotions, and pricing structures Guest Communications & Support
Greet and assist guests in-person, over the phone, and via email with a warm and professional demeanor Answer questions about the resort, terrain, conditions, events, and local area attractions Resolve guest concerns with patience, empathy, and professionalism, escalating when necessary Team Support & Operations
Collaborate with other departments (ski school, rentals, mountain operations, etc.) to ensure seamless guest experiences Stay informed on current resort conditions, policies, and offerings Maintain cleanliness and organization of the Guest Services area Qualifications
Qualifications:
Previous customer service or hospitality experience preferred Excellent verbal and written communication skills Comfortable using computer systems and learning new software Ability to remain calm and courteous under pressure Must be dependable, punctual, and a team player Availability on weekends and holidays required Passion for winter sports or mountain environments a plus
Job Location Sandia Peak Ski Area - Sandia Park, NM
Position Type Seasonal
Salary Range $15.00 - $18.00 Hourly
Job Shift Day
Description
Job Title: Guest Services Representative Location: Sandia Peak Ski Area Job Type: Seasonal Reports To: Guest Services Manager About Us:
At Sandia Peak Ski Area, we believe the mountains are for everyone. As a premier winter destination, we're dedicated to providing exceptional experiences both on and off the slopes. Our Guest Services team is the front line of our resort, ensuring every visitor feels welcomed, informed, and ready to enjoy their day in the mountains.
Position Summary:
We are looking for friendly, reliable, and detail-oriented individuals to join our Guest Services team. The ideal candidate thrives in a fast-paced environment, enjoys working with the public, and can handle a variety of guest-facing responsibilities, including ticket sales, reservations, and general inquiries.
Key Responsibilities:
Ticketing & Reservations Sell lift tickets, season passes, rentals, and activity packages using POS and reservation systems Process online and phone reservations accurately and efficiently Maintain a strong understanding of all ticketing options, promotions, and pricing structures Guest Communications & Support
Greet and assist guests in-person, over the phone, and via email with a warm and professional demeanor Answer questions about the resort, terrain, conditions, events, and local area attractions Resolve guest concerns with patience, empathy, and professionalism, escalating when necessary Team Support & Operations
Collaborate with other departments (ski school, rentals, mountain operations, etc.) to ensure seamless guest experiences Stay informed on current resort conditions, policies, and offerings Maintain cleanliness and organization of the Guest Services area Qualifications
Qualifications:
Previous customer service or hospitality experience preferred Excellent verbal and written communication skills Comfortable using computer systems and learning new software Ability to remain calm and courteous under pressure Must be dependable, punctual, and a team player Availability on weekends and holidays required Passion for winter sports or mountain environments a plus