Jeff Gottesman
Account Manager - State Farm Agent Team Member
Jeff Gottesman, Phila, Pennsylvania, United States, 19117
Responsive recruiter
Benefits:
401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Remote Bilingual (Spanish/English) Account Manager
State Farm Agency Experience Required
Job Type:
Full-time (Remote - U.S.) Compensation:
Base Salary + Commission + Performance Bonuses Licensing:
Active Property & Casualty (P&C) required; Life & Health preferred (or willingness to obtain)
About the Role
We're seeking a bilingual, licensed professional with
proven experience in a State Farm agency
to deliver exceptional customer experiences while driving retention and growth. In this fully remote role, you'll manage day-to-day service needs and confidently
pivot into in-book sales -identifying coverage gaps, preparing quotes, and cross-selling/upselling when it benefits the customer.
Responsibilities
Customer Service & Retention Handle inbound/outbound calls, email, and chat for policy changes/endorsements, billing, ID cards, certificates, and claims support. Conduct proactive renewal and coverage reviews; execute retention outreach and follow-ups. Maintain accurate, compliant records in ECRM/Agent Toolkit and follow carrier/agency procedures.
Sales (In-Book Pivoting) During service interactions, identify needs and
recommend additional lines
(Auto, Home, Umbrella; Life/Health if licensed). Generate quotes, manage follow-ups, close opportunities or hand off to a producer. Meet or exceed monthly activity, quality, and production goals.
Teamwork & Compliance Collaborate with the agent and teammates to deliver a seamless client experience. Adhere to privacy, documentation, and service-level standards.
Qualifications
Fluent Spanish and English (required) -professional verbal and written communication in both. State Farm agency experience (required)
with strong working knowledge of
ECRM/Agent Toolkit
and State Farm workflows. Active P&C license (required);
Life & Health preferred or willingness to obtain. Demonstrated success in both
service and sales
(cross-sell/upsell) with a customer-first mindset. Excellent interpersonal, problem-solving, and time-management skills; calm and professional under pressure. Remote-ready setup:
reliable high-speed internet, quiet/secure workspace, and comfort on video meetings. What We Offer
Compensation:
Base salary plus commissions and performance bonuses tied to qualified in-book sales and retention outcomes. Growth:
Clear pathways into senior service, producer/sales, or leadership roles. Training:
Ongoing product, sales, and compliance training to continually sharpen your skills. Culture:
Supportive, collaborative team focused on doing what's best for the customer. Schedule
Full-time, Monday-Friday during EST. business hours (some flexibility as business needs evolve). How to Apply
Please submit your resume and include:
Your
Spanish/English proficiency
level, Your
P&C license state/number
(and Life & Health, if applicable), A brief summary of your
State Farm agency experience
(tools used, responsibilities, tenure). This is a remote position.
Compensation: $50,000.00 - $70,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Philadelphia, PA and help customers with their insurance and financial services needs, including:
Auto insurance Home insurance Life insurance Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Benefits:
401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Remote Bilingual (Spanish/English) Account Manager
State Farm Agency Experience Required
Job Type:
Full-time (Remote - U.S.) Compensation:
Base Salary + Commission + Performance Bonuses Licensing:
Active Property & Casualty (P&C) required; Life & Health preferred (or willingness to obtain)
About the Role
We're seeking a bilingual, licensed professional with
proven experience in a State Farm agency
to deliver exceptional customer experiences while driving retention and growth. In this fully remote role, you'll manage day-to-day service needs and confidently
pivot into in-book sales -identifying coverage gaps, preparing quotes, and cross-selling/upselling when it benefits the customer.
Responsibilities
Customer Service & Retention Handle inbound/outbound calls, email, and chat for policy changes/endorsements, billing, ID cards, certificates, and claims support. Conduct proactive renewal and coverage reviews; execute retention outreach and follow-ups. Maintain accurate, compliant records in ECRM/Agent Toolkit and follow carrier/agency procedures.
Sales (In-Book Pivoting) During service interactions, identify needs and
recommend additional lines
(Auto, Home, Umbrella; Life/Health if licensed). Generate quotes, manage follow-ups, close opportunities or hand off to a producer. Meet or exceed monthly activity, quality, and production goals.
Teamwork & Compliance Collaborate with the agent and teammates to deliver a seamless client experience. Adhere to privacy, documentation, and service-level standards.
Qualifications
Fluent Spanish and English (required) -professional verbal and written communication in both. State Farm agency experience (required)
with strong working knowledge of
ECRM/Agent Toolkit
and State Farm workflows. Active P&C license (required);
Life & Health preferred or willingness to obtain. Demonstrated success in both
service and sales
(cross-sell/upsell) with a customer-first mindset. Excellent interpersonal, problem-solving, and time-management skills; calm and professional under pressure. Remote-ready setup:
reliable high-speed internet, quiet/secure workspace, and comfort on video meetings. What We Offer
Compensation:
Base salary plus commissions and performance bonuses tied to qualified in-book sales and retention outcomes. Growth:
Clear pathways into senior service, producer/sales, or leadership roles. Training:
Ongoing product, sales, and compliance training to continually sharpen your skills. Culture:
Supportive, collaborative team focused on doing what's best for the customer. Schedule
Full-time, Monday-Friday during EST. business hours (some flexibility as business needs evolve). How to Apply
Please submit your resume and include:
Your
Spanish/English proficiency
level, Your
P&C license state/number
(and Life & Health, if applicable), A brief summary of your
State Farm agency experience
(tools used, responsibilities, tenure). This is a remote position.
Compensation: $50,000.00 - $70,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Philadelphia, PA and help customers with their insurance and financial services needs, including:
Auto insurance Home insurance Life insurance Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.