Axiom Technologies
Desktop Support Engineer St. Louis Missouri USA
Axiom Technologies, St Louis, Missouri, United States
Axiom Technologies
is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com PositionOverview: We are seeking a highly skilled and motivatedDesktop Support Engineerwith 4+ years of hands-on experience in providingsupportfor desktop and laptop environments, troubleshooting hardware and software issues, and ensuring smooth day-to-day operations forend-users. The ideal candidate will have expertise in resolvingIT-related problems, a strong understanding of various operating systems, and excellent communication skills. KeyResponsibilities: Provide advancedtechnicalsupportfor desktop and laptop hardware, operating systems, and software applications. Troubleshoot and resolve issues related to software, hardware, and peripheral devices, both remotely and on-site. Install, configure, and maintain computer systems, software, and network devices forend-users. Please perform routine software upgrades, security patches, and system maintenance to ensure the best system performance. Supportand manage Microsoft Active Directory for user account management, group policies, and permissions. Respond to and resolve service requests in a timely and efficient manner, ensuring minimal disruption toend-user operations. Coordinate with otherITteams (network, server, etc.) to resolve complextechnicalissues. Document and maintain knowledge base articles for recurring issues and solutions. Trainend-users on the proper use of hardware, software, and security protocols. Assist in the deployment and configuration of new hardware and software solutions. Perform hardware diagnostics and repairs, including desktop PCs, laptops, printers, and mobile devices. Providesupportfor VPN connections, Wi-Fi, and remote desktop services. Maintain inventory of hardware, software, and licenses. Requirements: Bachelors degree inInformationTechnology, Computer Science, or a related field (or equivalentworkexperience). 4+ years of hands-on experience in desktopsupportorITsupportroles. Strong proficiency in Windows, macOS, and Linux operating systems. Experience with Active Directory, MS Exchange, Office 365, and remote desktop solutions. Expertise in troubleshooting hardware and software issues, including printers, mobile devices, and peripherals. Knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) and experience in troubleshooting network-related issues. Solid understanding of security best practices, including antivirus, firewalls, and data encryption. Ability toworkindependently and collaboratively in a fast-paced environment. Strong communication skills, both verbal and written. ITcertifications (such as CompTIA A+, Microsoft CertifiedITProfessional, or similar) are a plus. Preferred Qualifications: Experience with ticketing systems like ServiceNow, Jira, or Zendesk. Familiarity with cloud-based applications and services like Google Workspace, Office 365, or SharePoint. Experience with virtualization tools like VMware or Hyper-V. Ability to providesupportfor mobile devices (iOS, Android). What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com. Job Features
Job Category
Technical Apply For This Job
Name * Email * A valid email address is required. Phone * A valid phone number is required. Years of Experience * Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? * #J-18808-Ljbffr
is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com PositionOverview: We are seeking a highly skilled and motivatedDesktop Support Engineerwith 4+ years of hands-on experience in providingsupportfor desktop and laptop environments, troubleshooting hardware and software issues, and ensuring smooth day-to-day operations forend-users. The ideal candidate will have expertise in resolvingIT-related problems, a strong understanding of various operating systems, and excellent communication skills. KeyResponsibilities: Provide advancedtechnicalsupportfor desktop and laptop hardware, operating systems, and software applications. Troubleshoot and resolve issues related to software, hardware, and peripheral devices, both remotely and on-site. Install, configure, and maintain computer systems, software, and network devices forend-users. Please perform routine software upgrades, security patches, and system maintenance to ensure the best system performance. Supportand manage Microsoft Active Directory for user account management, group policies, and permissions. Respond to and resolve service requests in a timely and efficient manner, ensuring minimal disruption toend-user operations. Coordinate with otherITteams (network, server, etc.) to resolve complextechnicalissues. Document and maintain knowledge base articles for recurring issues and solutions. Trainend-users on the proper use of hardware, software, and security protocols. Assist in the deployment and configuration of new hardware and software solutions. Perform hardware diagnostics and repairs, including desktop PCs, laptops, printers, and mobile devices. Providesupportfor VPN connections, Wi-Fi, and remote desktop services. Maintain inventory of hardware, software, and licenses. Requirements: Bachelors degree inInformationTechnology, Computer Science, or a related field (or equivalentworkexperience). 4+ years of hands-on experience in desktopsupportorITsupportroles. Strong proficiency in Windows, macOS, and Linux operating systems. Experience with Active Directory, MS Exchange, Office 365, and remote desktop solutions. Expertise in troubleshooting hardware and software issues, including printers, mobile devices, and peripherals. Knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) and experience in troubleshooting network-related issues. Solid understanding of security best practices, including antivirus, firewalls, and data encryption. Ability toworkindependently and collaboratively in a fast-paced environment. Strong communication skills, both verbal and written. ITcertifications (such as CompTIA A+, Microsoft CertifiedITProfessional, or similar) are a plus. Preferred Qualifications: Experience with ticketing systems like ServiceNow, Jira, or Zendesk. Familiarity with cloud-based applications and services like Google Workspace, Office 365, or SharePoint. Experience with virtualization tools like VMware or Hyper-V. Ability to providesupportfor mobile devices (iOS, Android). What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com. Job Features
Job Category
Technical Apply For This Job
Name * Email * A valid email address is required. Phone * A valid phone number is required. Years of Experience * Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? * #J-18808-Ljbffr