AMAZON CONNECT" ENGINEER Job at The Planet Group in Wellesley

Job Title: Principal Operational Engineer – AWS & Amazon Connect

Location: Remote (U.S.) (must be sitting in CST or EST)

Salary Range: $105 an hour via w2.

We are seeking an experienced and highly skilled Principal Operational Engineer with deep expertise in AWS cloud infrastructure and Amazon Connect. This senior-level role is responsible for designing, implementing, and maintaining secure, scalable, and resilient cloud-based solutions while providing technical leadership across teams.

Introduction

The ideal candidate is both a hands-on engineer and a strategic thinker who thrives in complex environments.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 8+ years of cloud engineering experience, with at least 5 focused on AWS
• Extensive expertise with AWS services (EC2, S3, RDS, Lambda, VPC)
• Strong hands-on experience with Amazon Connect and related services (Amazon Lex, Polly, etc.)
• Proficiency with infrastructure-as-code tools (CloudFormation, Terraform)
• Strong scripting skills in Python, Bash, or PowerShell
• Experience with containerization technologies (Docker, Kubernetes)
• Strong understanding of networking concepts and cloud security best practices
• AWS Professional-level certifications (Solutions Architect, DevOps Engineer, or similar)

Preferred Skills & Qualifications

• Master’s degree in a relevant field
• Experience with multi-cloud strategies (Azure, GCP)
• Familiarity with AI/ML services in AWS
• Knowledge of data analytics and visualization tools
• Experience with Agile methodologies and project management practices

Day-to-Day Responsibilities

• Lead the design and implementation of complex AWS architectures, with a strong focus on Amazon Connect for contact center operations
• Establish and maintain best practices for cloud operations, security, and cost optimization
• Provide technical leadership and mentorship to engineering teams
• Collaborate with cross-functional teams to ensure seamless integration of AWS services and Amazon Connect with existing systems
• Oversee performance tuning, capacity planning, and resource optimization
• Implement and manage CI/CD pipelines for efficient deployments
• Design and test disaster recovery and business continuity strategies
• Stay up to date with the latest AWS services and features
• Troubleshoot complex issues and deliver high-level technical support for critical systems
• Create and maintain comprehensive documentation for systems, architectures, and processes

Personal Qualities

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Ability to thrive both independently and in team settings
• Proactive in identifying and addressing potential issues
• Passion for continuous learning and keeping pace with emerging technologies