Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Role Description: Cashier
The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.
Responsible for:
- Creating a lasting impression
- Greeting the customer with a smile and eye contact and offering your name
- Interacting genuinely and naturally with the customer
- Act as an ambassador to the Insider Program
Engaging customer in verbal and non-verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
Reading cues and determine customer’s needs
Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality
Perform cashier end of shift audits in partnership with store management
Verify/approve/complete return process in accordance with Policy
Ensure repairs are processed in accordance with Policy in partnership with management
Ensure all damaged/scrap returns are labeled and ticketed in partnership with management
Assist in training and development of Cashiers in partnership with management
Monitor and report any equipment issues to management
Maintaining Cashwrap organization and cleanliness
Suggesting multiple add-ons and selling gift cards
Maintaining media and cash accurately and in compliance with Policy
Delivering product purchases to the customer appropriately
Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:
- Polite and friendly
- Positive attitude and energy
- Takes ownership of role
- High level of personal and professional integrity
- Appropriate sense of urgency
- Remains balanced and focused and maintains composure under pressure
- Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
- Comfortable with technology
- Willingness and ability to learn new technology-based procedures
- Understanding of basic computer system operations
Ability to handle customer concerns and answer their questions appropriately
Ability to partner with management appropriately on customer issues
Ability to multitask and prioritize
Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)
- Ability to be efficient without compromising customer service
- Ability to speak knowledgeably and with confidence about product
- Ability to communicate clearly to a wide variety of customers and overcome language barriers
- Ability to impact customer decisions
- Knowledge of when to be flexible and switch gears
- Knowledge of store policies and procedures
- Knowledge of and support of the “porter program” policies
Additional Requirements
Experience: 1-3 years of previous cashier experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [emailprotected]
Compensation and Benefits
BASE PAY RANGE $15.50 TO $17.00 Hourly
Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits, click here - U.S Store Compensation & Benefits.
Eligible employees will be able to receive discounts on certain products and incentive compensation.