Hard Rock Cafe is hiring: SUPERVISOR - RETAIL in Las Vegas

Overview
The Retail Supervisor is responsible for assisting the Retail Managers with the day-to-day operations of the Rock Shop, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards and legal obligations are followed.

Position reports directly to the Retail Manager and is based in a Cafe.

Responsibilities

• Greets employees as they begin their shift to promote an atmosphere.
• Continuously provides employees with verbal recognition, direction, and support.
• Motivate employees daily by having a positive attitude and having an open line of communication.
• Communicates with employees to keep them informed of restaurant, regional, and corporate procedures.
• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards.
• Monitors/coaches employees on performance, compliance with procedures and workload.
• Uses daily retail R.A.P. Sheet to communicate goals and emerging business trends.
• Informs management of employees who fail to meet standards to maintain a high quality workforce.
• Ensure employees follow safety, sanitation and security procedures.
• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
• Prepares retail staff for shift via Soundcheck and ensures the Rock Shop is ready to open and run successfully according to standards.
• Schedules breaks and zone assignments for Retail employees during the shift.
• Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.

Sales And Profits

• Opens & closes the retail store.
• Completes Opening and/or Closing Checklists.
• Balances staffing levels to achieve a cost-effective plan for running the Rock Shop.
• Evaluates condition of fixtures and physical characteristics of Rock Shop via BPE. Fixes minor equipment problems or calls for maintenance assistance when necessary.
• Inspects product levels and storage areas to determine if enough product is on-hand and to maintain proper storage.
• Organize visual merchandise displays in order to increase foot traffic and sales.
• Observes employees while they stock, assist guests, ring up sales, etc. to ensure adherence to policy and positive guest experience. Evaluate staff via the RSA scorecard.
• Assist management with, and help prepare for retail inventory (when applicable).
• Conducts retail product Pull Lists to fill in back stock.
• Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.
• Ensures that staff is filling out the R.A.P. Sheet upon completion of their shift.
• Review retail employee S.O.A.P. reports and other information regarding sales performance.
• Monitors employees’ behavior and checks retail count balances to keep honest employees honest.
• Supervises deliveries by validating invoices, counting and checking product quality to ensure that the billing and delivery meet amount and standards.
• Communicates with other managers to ensure that all assigned duties of retail store are completed, up to standard, and that the store is in showroom quality and ready to open for business at the end of every business day.
• Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability.
• Assists in the training and retention of store staff in sales to deliver exemplary customer service and meet sales goals.
• Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits.

Leadership

• Self-Accountability
• Innovation
• Honesty, integrity, and professionalism
• Problem Solving
• Modeling
• Strategic Thinking
• Communication
• Coaching and Development
• Impacting and Influencing
• Encourage EVERYONE to maximize their potential

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

Experience, Education, and Certifications

Job Requirements Include

• 3-5 years of supervisor experience
• Knowledge of inventory, P&L and key holder experience
• Two (2) years of high volume supervisor experience
• GED or High School degree preferred
• Proficiency communicating in English (speaking, reading, and writing); bilingual preferred
• Ability to work a flexible schedule to meet the needs of the business

Skills

• Strong leadership and interpersonal skills
• Illustrates consultative skills and ability to work cross-functionally
• Excellent verbal and written communication
• Strong problem solving and analytical skills

Physical Demands

• Ability to move throughout the store and cafe during visits (standing, walking, kneeling, bending) for extended periods
• Ability to sit for extended periods
• Manual dexterity and hand-eye coordination; ability to work with hands above shoulders
• Ability to express or exchange ideas verbally and perceive sound
• Ability to move objects (lift, push, pull, carry) up to 10 lbs/kg as applicable
• Ability to travel via auto or airplane for long periods

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the ADA, it is the policy to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the position or require that other or different tasks be performed when circumstances change.

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