Night Auditor Job at The Neiders Company in Seattle

We’re seeking a calm, detail-oriented Night Auditor to manage overnight operations at our extended-stay hotel in downtown Seattle. This property serves a diverse guest population and can involve complex guest relations and heightened service needs. You’ll balance hospitality with policy compliance, safety, and accurate end-of-day reporting.

Schedule: 2 PM to 10 PM (must have weekends and holidays availability)

Essential Functions:

• Complete nightly audit: reconcile folios, balance cash/credit, post adjustments, and produce end-of-day reports.
• Monitor property safety: complete floor walks, document incidents, enforce quiet hours and house rules.
• Handle late check-ins/early departures, extend stays, process payments, and set up next-day arrivals.
• De-escalate challenging situations with professionalism; follow escalation protocols and contact on-call leadership or security/law enforcement when required.
• Respond to guest requests (lock-outs, amenities, maintenance triage) and create/track work orders.
• Maintain lobby/front desk cleanliness and readiness; prepare shift handoff notes.
• Adhere to brand standards, cash-handling SOPs, privacy (PCI), and safety procedures.

Qualifications:

• 2+ year front desk, night audit, or related hospitality experience (extended-stay or multifamily preferred).
• Proven de-escalation and conflict-resolution skills; composed under pressure.
• Strong math and Excel/PMS proficiency; accuracy with nightly reconciliations.
• Clear, professional communication.
• Ability to stand/walk for most of the shift; lift up to 25 lbs; conduct hourly rounds (including stairs).
• Eligibility to work in the U.S.; ability to pass background screening.

Benefits:

• Medical, dental, and vision insurance
• Supplemental insurance and Employee Assistance Program (EAP)
• 401(k) retirement plan
• Short- and long-term disability options
• Paid time off, paid holidays, and floating holiday
• ORCA card or corporate office parking
• Health & wellness initiatives
• Professional development and e-learning opportunities

EEO / ADA Statement The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.