Axelon
Business Analyst, Senior
Oakland, CA
12 Months
Pay; $65-75 per hour
ASSIGNMENT IS HYBRID AND REQUIRED ON-SITE AT OAKLAND OFFICE 0-3 DAYS PER WEEK ON AVERAGE.
This position is classified as a hybrid work type. The successful candidate should generally plan to work from the Oakland General Office 0-3 days per week, on average.
TOP THINGS LOOKING FOR:
o Strong analytical, communication, and documentation skills. Experience writing process documentation.
o Demonstrated organizational skills in multi-tasking and managing multiple projects
o Self-directed, with the ability to anticipate and identify urgent needs
Department Overview
The People Project and Solutions Delivery team provides direction and defines decision-making procedures and metrics for validating impacts to projects. We serve as Lean ambassadors for the People organization. We work towards becoming a Center for Enablement for Project Guidance and Continuous Improvement, providing best practices documentation for People initiatives.
Position Summary
We are seeking a detail-oriented and strategic Business Analyst to support the development of high-quality knowledge articles that will fuel AI-driven automation and digital transformation initiatives. This role bridges People operations and technology, ensuring that knowledge assets are structured, accurate, and optimized for machine learning and AI applications.
Job Responsibilities:
• Knowledge Article Development
• Collaborate with subject matter experts (SMEs) across departments to gather, analyze, and document business processes and workflows.
• Translate complex operational procedures into clear, structured knowledge articles suitable for AI consumption.
• Ensure articles follow metadata, tagging, and formatting standards for AI training and automation platforms.
• AI & Automation Enablement
• Partner with AI developers and automation teams to identify knowledge gaps and opportunities for process automation.
• Validate and test knowledge articles in AI environments to ensure accuracy and usability.
• Continuously refine content based on AI performance feedback and user interactions.
• Stakeholder Collaboration
• Facilitate workshops and interviews with business units to capture tribal knowledge and undocumented processes.
• Act as a liaison between business teams and technical teams to ensure alignment on knowledge strategy.
• Governance & Quality Assurance
• Maintain version control and audit trails for all knowledge assets.
• Implement quality assurance checks to ensure consistency, relevance, and compliance with organizational standards.
Qualifications
Minimum:
• Bachelor's degree in Business Administration, Information Systems, or related field.
• 3+ years of experience in business analysis, technical writing, or knowledge management.
• Familiarity with AI technologies, automation platforms (e.g., RPA), and knowledge bases.
• Strong analytical, communication, and documentation skills.
• Experience with tools like MS Copilot, SharePoint, ServiceNow Knowledge Management, or similar platforms.
Preferred Skills:
• Understanding of natural language processing (NLP) and machine learning concepts
• Experience working in Agile or hybrid project environments
• Ability to visualize workflows and processes using tools like Visio
• Demonstrated organizational skills in multi-tasking and managing multiple projects
• Self-directed, with the ability to anticipate and identify urgent needs
• Excellent active listening skills, excellent oral and written communication skills
• Exceptional attention to detail and deadlines
Oakland, CA
12 Months
Pay; $65-75 per hour
ASSIGNMENT IS HYBRID AND REQUIRED ON-SITE AT OAKLAND OFFICE 0-3 DAYS PER WEEK ON AVERAGE.
This position is classified as a hybrid work type. The successful candidate should generally plan to work from the Oakland General Office 0-3 days per week, on average.
TOP THINGS LOOKING FOR:
o Strong analytical, communication, and documentation skills. Experience writing process documentation.
o Demonstrated organizational skills in multi-tasking and managing multiple projects
o Self-directed, with the ability to anticipate and identify urgent needs
Department Overview
The People Project and Solutions Delivery team provides direction and defines decision-making procedures and metrics for validating impacts to projects. We serve as Lean ambassadors for the People organization. We work towards becoming a Center for Enablement for Project Guidance and Continuous Improvement, providing best practices documentation for People initiatives.
Position Summary
We are seeking a detail-oriented and strategic Business Analyst to support the development of high-quality knowledge articles that will fuel AI-driven automation and digital transformation initiatives. This role bridges People operations and technology, ensuring that knowledge assets are structured, accurate, and optimized for machine learning and AI applications.
Job Responsibilities:
• Knowledge Article Development
• Collaborate with subject matter experts (SMEs) across departments to gather, analyze, and document business processes and workflows.
• Translate complex operational procedures into clear, structured knowledge articles suitable for AI consumption.
• Ensure articles follow metadata, tagging, and formatting standards for AI training and automation platforms.
• AI & Automation Enablement
• Partner with AI developers and automation teams to identify knowledge gaps and opportunities for process automation.
• Validate and test knowledge articles in AI environments to ensure accuracy and usability.
• Continuously refine content based on AI performance feedback and user interactions.
• Stakeholder Collaboration
• Facilitate workshops and interviews with business units to capture tribal knowledge and undocumented processes.
• Act as a liaison between business teams and technical teams to ensure alignment on knowledge strategy.
• Governance & Quality Assurance
• Maintain version control and audit trails for all knowledge assets.
• Implement quality assurance checks to ensure consistency, relevance, and compliance with organizational standards.
Qualifications
Minimum:
• Bachelor's degree in Business Administration, Information Systems, or related field.
• 3+ years of experience in business analysis, technical writing, or knowledge management.
• Familiarity with AI technologies, automation platforms (e.g., RPA), and knowledge bases.
• Strong analytical, communication, and documentation skills.
• Experience with tools like MS Copilot, SharePoint, ServiceNow Knowledge Management, or similar platforms.
Preferred Skills:
• Understanding of natural language processing (NLP) and machine learning concepts
• Experience working in Agile or hybrid project environments
• Ability to visualize workflows and processes using tools like Visio
• Demonstrated organizational skills in multi-tasking and managing multiple projects
• Self-directed, with the ability to anticipate and identify urgent needs
• Excellent active listening skills, excellent oral and written communication skills
• Exceptional attention to detail and deadlines