West Shore Home is hiring: Call Center Specialist in Ocala

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We are on a mission to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of the nation’s top employers.

Position: Inside Sales Representative
Location: Ocala, FL (ONSITE)
Shifts: 11:30am - 8:00pm

Who We Are
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring.

Purpose Of Position
As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives.

Key Role Accountabilities

• Speak with customers who recently had a project consultation but were unable to move forward at that time.
• Make outbound calls to customers interested in the products West Shore Home has to offer.
• Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you.
• Meet and exceed daily and monthly targets.
• Attend daily meetings with your team and department leadership to discuss metrics and priorities.
• Maintain accurate records of all customer interactions in Salesforce.

Must-Have Requirements

• Excellent Communication Skills: Clear, friendly, and persuasive.
• Sales-Driven Mindset: You’re motivated by goals and take pride in reaching them.
• Ability to Handle Rejection Positively: You see “no” as an opportunity to improve.
• Previous Call Center or Sales Experience: Preferred but not required.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Compensation
The hourly pay for this position is $18.75-$19.75 per hour plus monthly bonus potential.

Culture And Community
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference.

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.