Call Center Specialist Job at West Shore in Ocala

We are on a mission to build the first nationwide home remodeling brand, requiring imagination, commitment, and determination from people who take extreme ownership of their circumstances.

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. We operate in over 40 locations nationwide and are home to over 3,000 employees.

Purpose of Position:

As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives.

Key Role Accountabilities:

• Speak with customers who recently had a project consultation but were unable to move forward at that time.
• Make outbound calls to customers interested in our products.
• Receive inbound calls from customers and follow up on inquiries.
• Meet and exceed daily and monthly targets.
• Attend daily meetings with your team and department leadership to discuss metrics and priorities.
• Maintain accurate records of all customer interactions in Salesforce.

Must-Have Requirements:

• Excellent Communication Skills: Clear, friendly, and persuasive.
• Sales-Driven Mindset: You’re motivated by goals and take pride in reaching them.
• Ability to Handle Rejection Positively: You see “no” as an opportunity to improve.
• Previous Call Center or Sales Experience: Preferred but not required.

Benefits:

• Comprehensive Health Insurance options
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Compensation:

The hourly pay for this position is $18.75-$19.75 per hour plus monthly bonus potential.

Culture and Community:

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award.

West Shore Home strives to Bring Happiness to Every Home and supports positive change in our communities by volunteering, giving back, and supporting nonprofits.

We are an equal opportunity employer and provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.