Texas Health Huguley FWS is hiring: Associate IT Support Specialist in Town of F

Job Description - Associate IT Support Specialist

Description

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

The Role

The IT Support Specialist (ITSS) Associate is an entry-level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. Associate support specialist is responsible for installing, configuring, and troubleshooting all consumer-based hardware, software, and peripherals.

This Associate position consults with and receives directions from senior ITSS staff and/or management regarding consumer equipment or work unit problems and malfunctions. Assists with consumer and team training. Provides status reports, problem-resolution summaries and work instructions as required.

Responsibilities

• Install consumer-based hardware and software on devices and operating systems.
• Provide detailed descriptions within ServiceNow tickets.
• Follow AIT standards for devices and software.
• Work with enterprise AIT technical and business support teams as required.
• Communicate with consumers to provide solutions to technical problems.
• Work on projects and special initiatives.
• Follow and maintain AIT standard operating procedures for field operations.
• Basic level support of audio video (AV) technology.
• Reference centralized AIT Field Operations knowledge bases.
• Perform basic level repairs for AdventHealth devices.
• Work with our designated AdventHealth IT vendors for support.
• Meet the standard service level agreement (SLA) for incident and request.
• Follow standard procedures for imaging devices.

Qualifications

The expertise and experience you’ll need to succeed:

• Familiarity with Microsoft Office suite.
• Familiarity with current Microsoft and Mac operating systems.
• Basic familiarity with device imaging processes.
• Basic knowledge of mobile devices hardware.
• Familiarity with projects and time tracking.
• Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision.
• Basic knowledge of workstation management software.
• Familiarity with common peripherals and accessories.
• Basic working knowledge of best IT security practices.
• Basic understanding of IT network hardware, software, and general concepts.

Must have ONE of the following valid IT related certifications:

• AWS Certified Cloud Practitioner
• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

Education and Experience:

• High School Diploma or equivalent.
• At least 1 year experience in the desktop environment.