IT Desktop Support Job at Jobs via Dice in Concord

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Infinite Computing Systems, Inc., is seeking a Desktop Support Specialist (DSS) to support in-house teams and respond in person to helpdesk tickets.

Overview:

The Desktop Support Specialist (DSS) supports in-house teams and responds in person to helpdesk tickets.

• Performs desktop related troubleshooting, including diagnosis, resolution and documentation for all desktop related hardware and software including operating systems, peripherals and application software.
• Assembles, configures, installs and maintains personal computer hardware, software and peripherals. Documents issues for future resolutions.
• Plans, implements, and documents hardware and software installations and upgrades for PCs, including application and communication software.
• Plans and executes moves of large numbers of desktop computers, completing all internal checks and controls.
• Works with other state agencies and vendors to resolve computer hardware and software related problems including warranty services.
• Assists departmental staff, internal customers and the end-user community in technical matters associated with personal computer hardware, software and peripherals and educates on compliance with standards.
• Provides back-up coverage as needed for other DoIT Enterprise Desktop Support (EDS) technical staff.
• Monitors relevant help desk tickets and assigns to self or other appropriate technician for resolution.

Requirements:

• Experience in a technical desktop support role troubleshooting & resolving issues related to hardware, software, OS, peripherals, & applications. (3 Years)
• Experience installing, maintaining, & upgrading PC hardware, software, apps, & peripherals. (3 Years)
• Experience With The Support And Maintenance Of Windows OS. (2 Years)
• Experience supporting Win 11 with Active Directory. (1 Year)
• Experience Working With a Help Desk Ticketing System. (3 Years)
• A+ certification or equivalent. (Nice to have, 1 Year)

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Software Development