Diverse Lynx
IT Support Technician Job at Diverse Lynx in Jersey City
Diverse Lynx, Jersey City, NJ, US, 07390
IT Support Technician
Location: New Jersey, NJ
Duration: Contract
Competencies: Desktop Management - Infrastructure Services (IS), CEM - Customer Service
Essential Skills: Hardware & Software Troubleshooting (laptop, desktop), Customer Service, Communication Skills
Key Responsibilities:
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Location: New Jersey, NJ
Duration: Contract
Competencies: Desktop Management - Infrastructure Services (IS), CEM - Customer Service
Essential Skills: Hardware & Software Troubleshooting (laptop, desktop), Customer Service, Communication Skills
Key Responsibilities:
- Provide face-to-face technical support for desktops, laptops, and mobile phones.
- Deploy and configure end-user devices including desktops, laptops, and smartphones.
- Diagnose and resolve technical issues related to hardware, software, and networks.
- Install, configure, and maintain computer systems, peripherals, and enterprise software.
- Deliver technical assistance and user training, ensuring timely issue resolution.
- Perform routine maintenance and updates to ensure optimal system performance.
- Keep detailed documentation of support visits, incidents, and resolutions.
- Collaborate closely with Service Desk, Network teams, and external vendors to ensure seamless IT operations.
- Offer support for Audio/Visual equipment in conference and meeting rooms.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.