BD
Overview
The Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Program Manager is responsible for supporting BD implementation & service project teams at strategic Pharmacy Automation customer sites. This position is also the BD associate that provides oversight of critical issue resolution, serving as customer advocate and promotes fleet wide adoption of BD MMS Solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a partner for planning, implementation, service & support across applicable BD MMS Solutions. This is a home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.
Accountabilities / Responsibilities
Supports strategic direction of BD and provides support to the solution deployment & service teams
Acts as the central point of contact for day-to-day tactical challenges, applying structured problem-solving and decision-making approaches
Demonstrates knowledge of project management methodologies and relevant clinical and technical operational workflows
Coordinates software upgrade delivery between BD SMEs & Customer
Owns internal and customer operational meetings; leads Customer Value Reviews and conducts program progress report outs
Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution
Owns Field Action organization of BD and customer communication and execution
Appropriately scales communication and escalation procedures with key BD and customer stakeholders
Proactively facilitates internal communication, development & execution of mitigation plans to address program risks & issues
Develops and reports regular program performance metrics to leadership & key stakeholders
Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
Responsible for customer satisfaction (OSAT & NPS)
Maintains industry and product knowledge
Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
Ensures timely and accurate execution of administrative responsibilities to support customer specific BD business operations
Partners with key BD stakeholders to support customer ease of doing business
Minimum Requirements
Bachelor's degree or equivalent work experience
At least 3 years of experience with healthcare, software and/or device implementation/deployment
Excellent organizational skills with flexibility to lead and adapt to change
Strong communication skills (written and verbal)
Analytical and problem-solving abilities
Ability to manage multiple customers, be detail-oriented, and prioritize tasks
Proficiency in CRM/Business System software and other relevant tools
Valid driver's license that meets BD's auto safety standards
Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)
Ability to travel 25-50% overnight regionally
Must live near a major airport in the U.S.
Preferred Qualifications
PMP certification (listed as optional)
Experience with BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, or other MMS portfolio products
Knowledge of project management methodologies
Understanding of clinical and technical operational workflows
Experience with customer relationship management
Strong negotiation and interpersonal skills
Experience with software upgrade coordination
Background in healthcare industry and product knowledge
Experience with performance metrics reporting
Ability to cultivate strong relationships with stakeholders
Other Information Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis.
BD prioritizes on-site collaboration to foster creativity and problem-solving. For most roles, a minimum of 4 days in-office per week is typical to maintain our culture, with remote or field-based roles indicated in the posting. Some roles require COVID-19 vaccination proof or testing as a condition of employment, subject to applicable law and accommodations.
Why Join Us? A career at BD means valuing your opinions and contributions, encouraging you to bring your authentic self to work. We help each other be great, do what’s right, stay accountable, and learn and improve every day. To learn more about BD, visit the careers site.
Equal Opportunity Employer Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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The Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Program Manager is responsible for supporting BD implementation & service project teams at strategic Pharmacy Automation customer sites. This position is also the BD associate that provides oversight of critical issue resolution, serving as customer advocate and promotes fleet wide adoption of BD MMS Solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a partner for planning, implementation, service & support across applicable BD MMS Solutions. This is a home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.
Accountabilities / Responsibilities
Supports strategic direction of BD and provides support to the solution deployment & service teams
Acts as the central point of contact for day-to-day tactical challenges, applying structured problem-solving and decision-making approaches
Demonstrates knowledge of project management methodologies and relevant clinical and technical operational workflows
Coordinates software upgrade delivery between BD SMEs & Customer
Owns internal and customer operational meetings; leads Customer Value Reviews and conducts program progress report outs
Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution
Owns Field Action organization of BD and customer communication and execution
Appropriately scales communication and escalation procedures with key BD and customer stakeholders
Proactively facilitates internal communication, development & execution of mitigation plans to address program risks & issues
Develops and reports regular program performance metrics to leadership & key stakeholders
Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
Responsible for customer satisfaction (OSAT & NPS)
Maintains industry and product knowledge
Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
Ensures timely and accurate execution of administrative responsibilities to support customer specific BD business operations
Partners with key BD stakeholders to support customer ease of doing business
Minimum Requirements
Bachelor's degree or equivalent work experience
At least 3 years of experience with healthcare, software and/or device implementation/deployment
Excellent organizational skills with flexibility to lead and adapt to change
Strong communication skills (written and verbal)
Analytical and problem-solving abilities
Ability to manage multiple customers, be detail-oriented, and prioritize tasks
Proficiency in CRM/Business System software and other relevant tools
Valid driver's license that meets BD's auto safety standards
Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)
Ability to travel 25-50% overnight regionally
Must live near a major airport in the U.S.
Preferred Qualifications
PMP certification (listed as optional)
Experience with BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, or other MMS portfolio products
Knowledge of project management methodologies
Understanding of clinical and technical operational workflows
Experience with customer relationship management
Strong negotiation and interpersonal skills
Experience with software upgrade coordination
Background in healthcare industry and product knowledge
Experience with performance metrics reporting
Ability to cultivate strong relationships with stakeholders
Other Information Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis.
BD prioritizes on-site collaboration to foster creativity and problem-solving. For most roles, a minimum of 4 days in-office per week is typical to maintain our culture, with remote or field-based roles indicated in the posting. Some roles require COVID-19 vaccination proof or testing as a condition of employment, subject to applicable law and accommodations.
Why Join Us? A career at BD means valuing your opinions and contributions, encouraging you to bring your authentic self to work. We help each other be great, do what’s right, stay accountable, and learn and improve every day. To learn more about BD, visit the careers site.
Equal Opportunity Employer Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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