BD
Overview
Join to apply for the
Enterprise Program Manager
role at
BD . Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S. Job Description Summary
The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is the BD leader that provides oversight of critical issue resolution for each installed MMS solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions. Major Job Responsibilities
Supports strategic direction of BD and provides support to the solution deployment & service teams Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution Owns Field Action organization of BD and customer communication and execution Appropriately scales communication and escalation procedures with key BD and customer stakeholders Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues Develops and reports regular program performance metrics to leadership & key stakeholders Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor Partners with the sales team to support opportunity curation Responsible for customer satisfaction (OSAT & NPS) Maintains strong industry and product knowledge Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams Partner with key BD stakeholders to support customer ease of doing business Minimum Requirements
Bachelor's degree or equivalent work experience At least 5 years of experience with healthcare, software and/or device implementation/deployment Excellent organizational skills with flexibility to lead and adapt to change Excellent communication (written and verbal), negotiation, and interpersonal skills Analytical and problem-solving skills Ability to manage multiple customers, be detail-oriented, and prioritize tasks effectively Proficiency in CRM/Business System software and other relevant tools Valid driver's license that meets BD's auto safety standards Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis) Ability to travel 25-50% overnight regionally Must live near a major airport in the U.S. Preferred Qualifications
MBA degree (preferred) PMP certification (preferred) Experience with BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the MMS portfolio Knowledge of project management methodologies and relevant clinical and technical operational workflows Strong industry and product knowledge Experience with customer relationship management This position emphasizes leadership, problem-solving, and experience with healthcare technology implementations. The ideal candidate has both knowledge of BD's product lifecycle and interpersonal skills to manage relationships with strategic customers. Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites. Proofs must include Hepatitis B, Influenza (current year), MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis. For most BD roles, on-site collaboration is encouraged; a minimum of 4 days in-office presence per week is typical, with arrangements varying by role. BD may require proof of full COVID-19 vaccination in certain locations. Testing may be available or required in some locations. BD’s Workplace Accommodations Policy applies to accommodation requests as required by law. Why Join Us?
BD values your opinions and contributions, supports your growth, and fosters a culture of accountability and continuous improvement. We aim to help you learn, grow, and thrive as part of the BD team. To learn more about BD, visit https://bd.com/careers. Equal Opportunity Employer
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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Join to apply for the
Enterprise Program Manager
role at
BD . Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S. Job Description Summary
The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is the BD leader that provides oversight of critical issue resolution for each installed MMS solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions. Major Job Responsibilities
Supports strategic direction of BD and provides support to the solution deployment & service teams Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution Owns Field Action organization of BD and customer communication and execution Appropriately scales communication and escalation procedures with key BD and customer stakeholders Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues Develops and reports regular program performance metrics to leadership & key stakeholders Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor Partners with the sales team to support opportunity curation Responsible for customer satisfaction (OSAT & NPS) Maintains strong industry and product knowledge Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams Partner with key BD stakeholders to support customer ease of doing business Minimum Requirements
Bachelor's degree or equivalent work experience At least 5 years of experience with healthcare, software and/or device implementation/deployment Excellent organizational skills with flexibility to lead and adapt to change Excellent communication (written and verbal), negotiation, and interpersonal skills Analytical and problem-solving skills Ability to manage multiple customers, be detail-oriented, and prioritize tasks effectively Proficiency in CRM/Business System software and other relevant tools Valid driver's license that meets BD's auto safety standards Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis) Ability to travel 25-50% overnight regionally Must live near a major airport in the U.S. Preferred Qualifications
MBA degree (preferred) PMP certification (preferred) Experience with BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the MMS portfolio Knowledge of project management methodologies and relevant clinical and technical operational workflows Strong industry and product knowledge Experience with customer relationship management This position emphasizes leadership, problem-solving, and experience with healthcare technology implementations. The ideal candidate has both knowledge of BD's product lifecycle and interpersonal skills to manage relationships with strategic customers. Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites. Proofs must include Hepatitis B, Influenza (current year), MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis. For most BD roles, on-site collaboration is encouraged; a minimum of 4 days in-office presence per week is typical, with arrangements varying by role. BD may require proof of full COVID-19 vaccination in certain locations. Testing may be available or required in some locations. BD’s Workplace Accommodations Policy applies to accommodation requests as required by law. Why Join Us?
BD values your opinions and contributions, supports your growth, and fosters a culture of accountability and continuous improvement. We aim to help you learn, grow, and thrive as part of the BD team. To learn more about BD, visit https://bd.com/careers. Equal Opportunity Employer
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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