Sumitomo Pharma
Director, Patient & HUB Operations, Rare Disease
Sumitomo Pharma, Carson City, Nevada, us, 89702
Overview
Sumitomo Pharma Co., Ltd. is a global pharmaceutical company based in Japan with key operations in the U.S. (Sumitomo Pharma America, Inc.), Canada (Sumitomo Pharma Canada, Inc.) and Europe (Sumitomo Pharma Switzerland GmbH) focused on addressing patient needs in oncology, urology, women's health, rare diseases, psychiatry & neurology, and cell & gene therapies. With several marketed products in the U.S., Canada, and Europe, and a diverse pipeline of early- to late-stage assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website. Position
Director, Patient & HUB Operations, Rare Disease The Director will lead the strategy, development, and operation of the RETHYMIC CONNECT patient support program and HUB operations supporting the rare disease product(s). The Director leads the design and execution of program operations, systems, metrics, and HUB vendor network. The role involves collaboration with Brand Franchise, Finance, Regulatory, Legal, Supply Chain, Manufacturing, and HUB vendors. The Director will support S&OP meetings and establish cross-functional collaboration with Manufacturing and Supply Chain to ensure robust communication and alignment for capacity planning, slot allocation, scheduling, and logistics. This role is integral to the development of commercial operations for SMPA rare disease assets and manages all patient service operations while fostering a culture of transparency and growth. Responsibilities
Oversee RETHYMIC CONNECT program operational strategy, execution, and cross-functional integration supporting rare disease product(s). Lead HUB service team including patient support specialists, operations coordinators, and account liaisons to ensure high-quality services for patients, healthcare providers, and network partners. Monitor external patient support and logistics partners for contract and program alignment; implement corrective measures and CAPAs as required. Develop and maintain performance dashboards to monitor execution and drive program optimization. Execute RETHYMIC CONNECT strategic imperatives aligned with brand goals and objectives. Lead HUB services strategy for new product launches, including education, treatment center/office support, onboarding, and logistics. Lead IT system requirements and user interface design for CRM and orchestration ecosystem; serve as business lead for CRM and orchestration systems. Lead process mapping and patient journey assessments; develop project plans, priorities, and budgets. Support S&OP, ensuring collaboration with Finance, Supply Chain, and Manufacturing for capacity planning and scheduling. Support development of a commercial capacity model and expansion of hub operations. Lead assessment and selection of distribution channel models and vendors. Monitor sales orders and distribution partner processing; oversee ERP sales order operations. Negotiate and execute contracts/SOWs for services supporting end-to-end operations for complex therapies. Develop and maintain program materials (call guides, SOPs, work instructions, training resources) per regulatory approvals. Support regulatory correspondence and act as SME during regulatory discussions or inspections related to HUB operations. Key Core Competencies
Detail-oriented with the ability to break down complex challenges and develop execution plans. Collaborative, values-inclusive leadership that achieves outcomes. Excellent verbal and written communication across all organizational levels. Process-oriented with ability to create process maps and flows. Project management skills with clear milestones and timelines. Strong leadership as both a people leader and individual contributor; able to lead cross-functional teams. Data-driven with focus on process and system design. Adaptable and creative problem-solving approach. High organizational awareness and understanding of interdependencies. Education and Experience
Bachelor's or master’s degree in business, science or related field (experience in case management a plus). Experience developing and managing HUB operations for cell and gene therapy products requiring complex end-to-end orchestration. Minimum 8 years of commercial or operations experience in biotech/pharmaceuticals with at least 5+ years leading HUB operations teams; experience with Cell, Gene and/or Tissue Therapies preferred. Ability to build HUB and patient access services and implement SOPs, business rules and training. In-depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement and access requirements. Knowledge of patient data protection regulations and CMS policies related to access services. Strategic business acumen and a data-driven mindset. Ability to align with brand priorities and translate into patient support program design. Experience in reimbursement and payer pull-through. Experience implementing distribution channels and managing Sales Operations and distributor operations for cell & gene therapies. Experience managing multiple patient service/reimbursement/co-pay vendors. Recent rare disease product launch experience desired. Strong track record of cross-functional leadership. Proficiency with Excel, PowerPoint, Word and Microsoft Office suite. Compensation and Benefits
The base salary range for this role is $184,400 to $230,500. Base salary is part of our total rewards package, which includes merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances, and leaves. Our time-off policy includes flexible paid time off, 11 paid holidays, additional time off during a year-end shutdown, and paid sick time. Total compensation will depend on candidate experience, skills, and education. Disclaimer: The statements describe the general nature of work and are not exhaustive. All personnel may be required to perform duties outside of their normal responsibilities as needed. Compliance and Equality
Sumitomo Pharma America is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to protected characteristics under law. Other Information
Sumitomo Pharma Co., Ltd. is a global pharmaceutical company with key operations in the U.S., Canada and Europe. For more information, visit our website.
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Sumitomo Pharma Co., Ltd. is a global pharmaceutical company based in Japan with key operations in the U.S. (Sumitomo Pharma America, Inc.), Canada (Sumitomo Pharma Canada, Inc.) and Europe (Sumitomo Pharma Switzerland GmbH) focused on addressing patient needs in oncology, urology, women's health, rare diseases, psychiatry & neurology, and cell & gene therapies. With several marketed products in the U.S., Canada, and Europe, and a diverse pipeline of early- to late-stage assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website. Position
Director, Patient & HUB Operations, Rare Disease The Director will lead the strategy, development, and operation of the RETHYMIC CONNECT patient support program and HUB operations supporting the rare disease product(s). The Director leads the design and execution of program operations, systems, metrics, and HUB vendor network. The role involves collaboration with Brand Franchise, Finance, Regulatory, Legal, Supply Chain, Manufacturing, and HUB vendors. The Director will support S&OP meetings and establish cross-functional collaboration with Manufacturing and Supply Chain to ensure robust communication and alignment for capacity planning, slot allocation, scheduling, and logistics. This role is integral to the development of commercial operations for SMPA rare disease assets and manages all patient service operations while fostering a culture of transparency and growth. Responsibilities
Oversee RETHYMIC CONNECT program operational strategy, execution, and cross-functional integration supporting rare disease product(s). Lead HUB service team including patient support specialists, operations coordinators, and account liaisons to ensure high-quality services for patients, healthcare providers, and network partners. Monitor external patient support and logistics partners for contract and program alignment; implement corrective measures and CAPAs as required. Develop and maintain performance dashboards to monitor execution and drive program optimization. Execute RETHYMIC CONNECT strategic imperatives aligned with brand goals and objectives. Lead HUB services strategy for new product launches, including education, treatment center/office support, onboarding, and logistics. Lead IT system requirements and user interface design for CRM and orchestration ecosystem; serve as business lead for CRM and orchestration systems. Lead process mapping and patient journey assessments; develop project plans, priorities, and budgets. Support S&OP, ensuring collaboration with Finance, Supply Chain, and Manufacturing for capacity planning and scheduling. Support development of a commercial capacity model and expansion of hub operations. Lead assessment and selection of distribution channel models and vendors. Monitor sales orders and distribution partner processing; oversee ERP sales order operations. Negotiate and execute contracts/SOWs for services supporting end-to-end operations for complex therapies. Develop and maintain program materials (call guides, SOPs, work instructions, training resources) per regulatory approvals. Support regulatory correspondence and act as SME during regulatory discussions or inspections related to HUB operations. Key Core Competencies
Detail-oriented with the ability to break down complex challenges and develop execution plans. Collaborative, values-inclusive leadership that achieves outcomes. Excellent verbal and written communication across all organizational levels. Process-oriented with ability to create process maps and flows. Project management skills with clear milestones and timelines. Strong leadership as both a people leader and individual contributor; able to lead cross-functional teams. Data-driven with focus on process and system design. Adaptable and creative problem-solving approach. High organizational awareness and understanding of interdependencies. Education and Experience
Bachelor's or master’s degree in business, science or related field (experience in case management a plus). Experience developing and managing HUB operations for cell and gene therapy products requiring complex end-to-end orchestration. Minimum 8 years of commercial or operations experience in biotech/pharmaceuticals with at least 5+ years leading HUB operations teams; experience with Cell, Gene and/or Tissue Therapies preferred. Ability to build HUB and patient access services and implement SOPs, business rules and training. In-depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement and access requirements. Knowledge of patient data protection regulations and CMS policies related to access services. Strategic business acumen and a data-driven mindset. Ability to align with brand priorities and translate into patient support program design. Experience in reimbursement and payer pull-through. Experience implementing distribution channels and managing Sales Operations and distributor operations for cell & gene therapies. Experience managing multiple patient service/reimbursement/co-pay vendors. Recent rare disease product launch experience desired. Strong track record of cross-functional leadership. Proficiency with Excel, PowerPoint, Word and Microsoft Office suite. Compensation and Benefits
The base salary range for this role is $184,400 to $230,500. Base salary is part of our total rewards package, which includes merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances, and leaves. Our time-off policy includes flexible paid time off, 11 paid holidays, additional time off during a year-end shutdown, and paid sick time. Total compensation will depend on candidate experience, skills, and education. Disclaimer: The statements describe the general nature of work and are not exhaustive. All personnel may be required to perform duties outside of their normal responsibilities as needed. Compliance and Equality
Sumitomo Pharma America is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to protected characteristics under law. Other Information
Sumitomo Pharma Co., Ltd. is a global pharmaceutical company with key operations in the U.S., Canada and Europe. For more information, visit our website.
#J-18808-Ljbffr