Sumitomo Pharma
Director, Patient & HUB Operations, Rare Disease
Sumitomo Pharma, Indianapolis, Indiana, us, 46262
Overview
Sumitomo Pharma Co., Ltd. is a global pharmaceutical company based in Japan with key operations in the U.S. (Sumitomo Pharma America, Inc.), Canada (Sumitomo Pharma Canada, Inc.) and Europe (Sumitomo Pharma Switzerland GmbH) focused on oncology, urology, women’s health, rare diseases, psychiatry & neurology, and cell & gene therapies. We aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. Position:
Director, Patient & HUB Operations, Rare Disease The Director will lead the strategy, development, and operation of the RETHYMIC CONNECT patient support program & HUB operations supporting rare disease product(s). The role includes designing and executing program operations, systems, metrics, and HUB vendor network, and collaborating with key stakeholders across Brand Franchise, Finance, Regulatory, Legal, Supply Chain, and Manufacturing, as well as HUB vendors. The Director will support S&OP meetings and establish cross-functional collaboration with Manufacturing and Supply Chain to ensure robust communication and alignment for capacity planning, slot allocation, scheduling, and logistics. This role contributes to the development of commercial operations for SMPA rare disease assets and manages all patient service operations while fostering a culture of transparency, collaboration, and growth. Responsibilities
Oversee RETHYMIC CONNECT program operational strategy, execution, and cross-functional integration supporting rare disease product(s). Manage and lead HUB service team including patient support specialists, operations coordinators, and account liaisons ensuring delivery of high-quality services to patients, healthcare providers and network partners. Monitor and assess the performance of external patient support and logistics service partners, ensuring contract and program requirements are met; implement corrective actions as needed. Develop and maintain performance dashboards to monitor execution and drive program optimization and operational excellence. Develop program enhancements to optimize patient/caregiver experience and share brand insights with commercial leadership to refine strategy. Lead strategic imperatives and initiatives aligned with brand goals and objectives; contribute to new product launch HUB services strategy, planning, and implementation including onboarding and logistics operations. Lead IT systems requirements and serve as business lead for CRM and orchestration systems supporting end-to-end product operations. Lead process mapping and patient journey/experience assessments; develop project plans, set priorities, and provide input on timing, resources, and budget. Support S&OP with cross-functional collaboration to ensure capacity planning, slot allocation, and scheduling. Support development of a commercial capacity model and expansion of source and treatment center operations. Lead assessment and selection of distribution channel models and vendors; monitor sales orders and distribution partner processing; oversee ERP sales order operations. Negotiate and execute contracts/SOWs for services supporting end-to-end operations for complex therapies. Develop and maintain program materials (call guides, SOPs, work instructions, training resources) per legal, medical, and regulatory approvals. Support regulatory correspondence and serve as SME during regulatory discussions or inspections regarding HUB operations. Qualifications
Bachelor’s or Master’s in business, science, or related field (experience in case management a plus). Experience developing and managing HUB operations for cell and gene therapy products requiring complex end-to-end orchestration. Minimum 8 years in biotech/pharmaceutical commercial or operations roles, with 5+ years leading HUB operating teams; experience with Cell, Gene and/or Tissue Therapies preferred. Ability to build HUB and patient access services and critical systems; experience with SOPs, business rules, and training. In-depth knowledge of pharmaceutical compliance, patient confidentiality, reimbursement, and access requirements; familiarity with patient information protection laws and CMS policies. Strategic business acumen with a data-driven mindset; ability to align with brand priorities and translate into patient support program design. Experience in reimbursement and payer pull-through; experience implementing distribution channels and managing Sales Operations and distributor operations for cell & gene therapies. Experience managing multiple patient service/reimbursement/co-pay vendors; strong cross-functional leadership track record. Proficiency in Excel, PowerPoint, Word, and Microsoft Suite. Recent rare disease product launch experience is a plus. Compensation and Benefits
The base salary range for this role is $184,400 to $230,500. This includes a total rewards package with merit-based salary increases, short incentive plan participation, eligibility for the 401(k) plan, medical/dental/vision/life and disability insurances, and leaves in line with state requirements. Flexible paid time off, 11 paid holidays, additional time off during year-end shut-down, and 80 hours of paid sick time per year are included. Total compensation will depend on candidate experience, skills, and education. EEO Statement : Sumitomo Pharma America (SMPA) is an Equal Employment Opportunity (EEO) employer. Qualified applicants will be considered without regard to race, color, creed, religion, national origin, age, ancestry, disability, veteran status, sex, gender, or any other characteristic protected by law. Compliance : Achieve and maintain compliance with all applicable regulatory, legal, and operational rules and procedures for SMPA and affiliates. Confidential Data : All information encountered is considered confidential. Mental/Physical Requirements : Fast-paced environment; requires initiative, independence, and strong communication skills; ability to use a PC for extended periods. Sumitomo Pharma America (SMPA) is an Equal Employment Opportunity (EEO) employer.
#J-18808-Ljbffr
Sumitomo Pharma Co., Ltd. is a global pharmaceutical company based in Japan with key operations in the U.S. (Sumitomo Pharma America, Inc.), Canada (Sumitomo Pharma Canada, Inc.) and Europe (Sumitomo Pharma Switzerland GmbH) focused on oncology, urology, women’s health, rare diseases, psychiatry & neurology, and cell & gene therapies. We aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. Position:
Director, Patient & HUB Operations, Rare Disease The Director will lead the strategy, development, and operation of the RETHYMIC CONNECT patient support program & HUB operations supporting rare disease product(s). The role includes designing and executing program operations, systems, metrics, and HUB vendor network, and collaborating with key stakeholders across Brand Franchise, Finance, Regulatory, Legal, Supply Chain, and Manufacturing, as well as HUB vendors. The Director will support S&OP meetings and establish cross-functional collaboration with Manufacturing and Supply Chain to ensure robust communication and alignment for capacity planning, slot allocation, scheduling, and logistics. This role contributes to the development of commercial operations for SMPA rare disease assets and manages all patient service operations while fostering a culture of transparency, collaboration, and growth. Responsibilities
Oversee RETHYMIC CONNECT program operational strategy, execution, and cross-functional integration supporting rare disease product(s). Manage and lead HUB service team including patient support specialists, operations coordinators, and account liaisons ensuring delivery of high-quality services to patients, healthcare providers and network partners. Monitor and assess the performance of external patient support and logistics service partners, ensuring contract and program requirements are met; implement corrective actions as needed. Develop and maintain performance dashboards to monitor execution and drive program optimization and operational excellence. Develop program enhancements to optimize patient/caregiver experience and share brand insights with commercial leadership to refine strategy. Lead strategic imperatives and initiatives aligned with brand goals and objectives; contribute to new product launch HUB services strategy, planning, and implementation including onboarding and logistics operations. Lead IT systems requirements and serve as business lead for CRM and orchestration systems supporting end-to-end product operations. Lead process mapping and patient journey/experience assessments; develop project plans, set priorities, and provide input on timing, resources, and budget. Support S&OP with cross-functional collaboration to ensure capacity planning, slot allocation, and scheduling. Support development of a commercial capacity model and expansion of source and treatment center operations. Lead assessment and selection of distribution channel models and vendors; monitor sales orders and distribution partner processing; oversee ERP sales order operations. Negotiate and execute contracts/SOWs for services supporting end-to-end operations for complex therapies. Develop and maintain program materials (call guides, SOPs, work instructions, training resources) per legal, medical, and regulatory approvals. Support regulatory correspondence and serve as SME during regulatory discussions or inspections regarding HUB operations. Qualifications
Bachelor’s or Master’s in business, science, or related field (experience in case management a plus). Experience developing and managing HUB operations for cell and gene therapy products requiring complex end-to-end orchestration. Minimum 8 years in biotech/pharmaceutical commercial or operations roles, with 5+ years leading HUB operating teams; experience with Cell, Gene and/or Tissue Therapies preferred. Ability to build HUB and patient access services and critical systems; experience with SOPs, business rules, and training. In-depth knowledge of pharmaceutical compliance, patient confidentiality, reimbursement, and access requirements; familiarity with patient information protection laws and CMS policies. Strategic business acumen with a data-driven mindset; ability to align with brand priorities and translate into patient support program design. Experience in reimbursement and payer pull-through; experience implementing distribution channels and managing Sales Operations and distributor operations for cell & gene therapies. Experience managing multiple patient service/reimbursement/co-pay vendors; strong cross-functional leadership track record. Proficiency in Excel, PowerPoint, Word, and Microsoft Suite. Recent rare disease product launch experience is a plus. Compensation and Benefits
The base salary range for this role is $184,400 to $230,500. This includes a total rewards package with merit-based salary increases, short incentive plan participation, eligibility for the 401(k) plan, medical/dental/vision/life and disability insurances, and leaves in line with state requirements. Flexible paid time off, 11 paid holidays, additional time off during year-end shut-down, and 80 hours of paid sick time per year are included. Total compensation will depend on candidate experience, skills, and education. EEO Statement : Sumitomo Pharma America (SMPA) is an Equal Employment Opportunity (EEO) employer. Qualified applicants will be considered without regard to race, color, creed, religion, national origin, age, ancestry, disability, veteran status, sex, gender, or any other characteristic protected by law. Compliance : Achieve and maintain compliance with all applicable regulatory, legal, and operational rules and procedures for SMPA and affiliates. Confidential Data : All information encountered is considered confidential. Mental/Physical Requirements : Fast-paced environment; requires initiative, independence, and strong communication skills; ability to use a PC for extended periods. Sumitomo Pharma America (SMPA) is an Equal Employment Opportunity (EEO) employer.
#J-18808-Ljbffr