Boston Children's Hospital
Patient Experience Representative - Gynecology
Boston Children's Hospital, Boston, Massachusetts, us, 02298
Patient Experience Representative - Gynecology
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Patient Experience Representative - Gynecology
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Boston Children\u2019s Hospital The Division of Gynecology at Boston Children’s Hospital is one of the premier pediatric and adolescent gynecology centers in the world. We specialize in gynecologic care for patients from infancy to young adulthood, from addressing common concerns such as missed periods, heavy bleeding, pelvic pain, and endometriosis, to managing more complex conditions like congenital anomalies of the reproductive tract. As a Patient Experience Representative, you will provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter
Check In / Check Out:
Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed
Education
Minimum qualifications A high school level of education, bachelor’s degree preferred Experience
Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Other
Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Hospitals and Health Care, IT Services and IT Consulting, and Research Services
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Join to apply for the
Patient Experience Representative - Gynecology
role at
Boston Children\u2019s Hospital The Division of Gynecology at Boston Children’s Hospital is one of the premier pediatric and adolescent gynecology centers in the world. We specialize in gynecologic care for patients from infancy to young adulthood, from addressing common concerns such as missed periods, heavy bleeding, pelvic pain, and endometriosis, to managing more complex conditions like congenital anomalies of the reproductive tract. As a Patient Experience Representative, you will provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter
Check In / Check Out:
Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed
Education
Minimum qualifications A high school level of education, bachelor’s degree preferred Experience
Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Other
Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Hospitals and Health Care, IT Services and IT Consulting, and Research Services
#J-18808-Ljbffr