SkyePoint Decisions, Inc.
Join to apply for the
Wireless Specialist
role at
SkyePoint Decisions, Inc. Overview SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions addressing the challenges faced by our federal government clients. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results. Join the SkyePoint team and become part of a highly skilled, professional workforce dedicated to delivering mission-critical solutions. Our experts provide innovative services and solutions to federal agencies, making a meaningful impact every day. Be part of a team that values excellence and rewards innovation—your future starts here! This is a contingent position based upon customer approval. Responsibilities
Fill the role of a Wireless Specialist supporting the Department of State (DOS). This is an onsite position in Washington, D.C. with a day shift Monday-Friday, 8:00am–5:00pm. Provide wireless provisioning in support of the Department of State Vanguard Program, Customer Care and Support (CCS), Mobile Operations Division. Manage service activations/reactivations, communicate with distribution channels and DoS customers, and ensure data is available for prompt and accurate entry per company/agency standards and rate/multi-user plan requirements. Work within a multi-vendor/carrier environment. Perform telecom account maintenance (features, equipment, rate plans, address changes, referral credits) with knowledge of products, promotions, and services. Process wireless device orders via TSR or Ariba; notify and coordinate wireless device receipts with Bureau POCs. Monitor porting system queues and complete porting requests; advise customers when orders are complete. Follow up on returned equipment, deactivated accounts, and bill penalties for ported-out customers. Troubleshoot and resolve customer system setup issues; escalate to Wireless Manager if needed. Document issues in ServiceNow with details, updates, and steps taken to resolve. Create and maintain instructions for account setups, maintenance, and system information. Continually enhance knowledge of products, services, rate plans, and features. Perform additional related duties as requested, including account and system reconciliations. Additional Duties May Include: Device activations and re-activations. Remote access enrollments. Ticket escalations to Systems Team or engineers. Qualifications
Required Qualifications: AA Degree in related discipline and one year of related experience; or High School and two years of related experience. Experience in a multi-vendor/carrier environment. 2-3 years in a customer service role. Basic knowledge of wireless mobile device equipment (Android, iOS). Excellent communication and writing skills. Strong ability to provide and follow up on customer requirements. Onsite work Monday-Friday from 8:00AM-5:00PM. U.S. citizen with ability to obtain an active Secret clearance. Preferred Qualifications: Cellular order processing, credit evaluation, number porting, cellular switch experience, paging, voicemail, and database knowledge are a plus. What We Can Offer You
Gratitude-focused culture with recognition and community involvement. Benefits including multiple insurance options, Health Savings Accounts, Flex Spending Accounts, full dental plans, ST/LT disability, life insurance, flexible holidays, and 401k match. Certificate Incentive Program to promote professional development. Flexible work environment. Compensation
Salary Range: $40,000-50,000 The SkyePoint Decisions salary range is a general guideline and may vary by location, schedule, education, experience, and business considerations. In addition to salary, SkyePoint offers benefits including certification incentives, PTO, flexible holidays, and insurance options including HSAs, FSAs, and 401k match. SkyePoint Decisions is ISO 9001:2015 and ISO/IEC 27001:2013 certified, appraised at CMMI Level 3 for Services and Development. We foster a collaborative team culture built on performance and accountability, investing in our people and systems to create value for our clients. Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site. SkyePoint Decisions is a participating E-Verify Employer. U.S. Citizenship is required for most positions. Equal Opportunity Employer/Veterans/Disabled. Referrals increase your chances of interviewing at SkyePoint Decisions, Inc. by 2x. Get notified about new Wireless Specialist jobs in District of Columbia, United States.
#J-18808-Ljbffr
Wireless Specialist
role at
SkyePoint Decisions, Inc. Overview SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions addressing the challenges faced by our federal government clients. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results. Join the SkyePoint team and become part of a highly skilled, professional workforce dedicated to delivering mission-critical solutions. Our experts provide innovative services and solutions to federal agencies, making a meaningful impact every day. Be part of a team that values excellence and rewards innovation—your future starts here! This is a contingent position based upon customer approval. Responsibilities
Fill the role of a Wireless Specialist supporting the Department of State (DOS). This is an onsite position in Washington, D.C. with a day shift Monday-Friday, 8:00am–5:00pm. Provide wireless provisioning in support of the Department of State Vanguard Program, Customer Care and Support (CCS), Mobile Operations Division. Manage service activations/reactivations, communicate with distribution channels and DoS customers, and ensure data is available for prompt and accurate entry per company/agency standards and rate/multi-user plan requirements. Work within a multi-vendor/carrier environment. Perform telecom account maintenance (features, equipment, rate plans, address changes, referral credits) with knowledge of products, promotions, and services. Process wireless device orders via TSR or Ariba; notify and coordinate wireless device receipts with Bureau POCs. Monitor porting system queues and complete porting requests; advise customers when orders are complete. Follow up on returned equipment, deactivated accounts, and bill penalties for ported-out customers. Troubleshoot and resolve customer system setup issues; escalate to Wireless Manager if needed. Document issues in ServiceNow with details, updates, and steps taken to resolve. Create and maintain instructions for account setups, maintenance, and system information. Continually enhance knowledge of products, services, rate plans, and features. Perform additional related duties as requested, including account and system reconciliations. Additional Duties May Include: Device activations and re-activations. Remote access enrollments. Ticket escalations to Systems Team or engineers. Qualifications
Required Qualifications: AA Degree in related discipline and one year of related experience; or High School and two years of related experience. Experience in a multi-vendor/carrier environment. 2-3 years in a customer service role. Basic knowledge of wireless mobile device equipment (Android, iOS). Excellent communication and writing skills. Strong ability to provide and follow up on customer requirements. Onsite work Monday-Friday from 8:00AM-5:00PM. U.S. citizen with ability to obtain an active Secret clearance. Preferred Qualifications: Cellular order processing, credit evaluation, number porting, cellular switch experience, paging, voicemail, and database knowledge are a plus. What We Can Offer You
Gratitude-focused culture with recognition and community involvement. Benefits including multiple insurance options, Health Savings Accounts, Flex Spending Accounts, full dental plans, ST/LT disability, life insurance, flexible holidays, and 401k match. Certificate Incentive Program to promote professional development. Flexible work environment. Compensation
Salary Range: $40,000-50,000 The SkyePoint Decisions salary range is a general guideline and may vary by location, schedule, education, experience, and business considerations. In addition to salary, SkyePoint offers benefits including certification incentives, PTO, flexible holidays, and insurance options including HSAs, FSAs, and 401k match. SkyePoint Decisions is ISO 9001:2015 and ISO/IEC 27001:2013 certified, appraised at CMMI Level 3 for Services and Development. We foster a collaborative team culture built on performance and accountability, investing in our people and systems to create value for our clients. Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site. SkyePoint Decisions is a participating E-Verify Employer. U.S. Citizenship is required for most positions. Equal Opportunity Employer/Veterans/Disabled. Referrals increase your chances of interviewing at SkyePoint Decisions, Inc. by 2x. Get notified about new Wireless Specialist jobs in District of Columbia, United States.
#J-18808-Ljbffr