SAIC
Overview
Washington, DC (Foggy Bottom area) | United States Responsibilities
Interface with customers at an on-site location taking scheduled appointments and walk-ins. Assist customers with mobile device provisioning, activation, and enrollment. Assist customers with updating the operating system on Apple and Android devices. RSA soft and hard tokens (assigning, replacing, inventory management, etc). Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix. Qualifications
Required Education & Experience AA Degree in related discipline and one year of related experience; Or, High School and up to two (2) years of related IT or customer service experience. Basic knowledge of ServiceNow or other ticketing systems. Basic knowledge of Microsoft Windows 10 workstations. Ability to work in a fast-paced environment. Ability to follow standard operating procedures and comply with data entry standards. Strong oral and written communication skills with experience working directly with end-users, including VIPs. Required Clearance US Citizenship. Ability to obtain Secret clearance. Desired Experience & Certifications Basic knowledge of mobile device platforms (iOS and Android). Basic knowledge of Active Directory. Basic knowledge of Microsoft Azure. Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus. CompTIA A+, Network+, Security+. Additional COVID policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. Closed Date: 2025-11-05
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Washington, DC (Foggy Bottom area) | United States Responsibilities
Interface with customers at an on-site location taking scheduled appointments and walk-ins. Assist customers with mobile device provisioning, activation, and enrollment. Assist customers with updating the operating system on Apple and Android devices. RSA soft and hard tokens (assigning, replacing, inventory management, etc). Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix. Qualifications
Required Education & Experience AA Degree in related discipline and one year of related experience; Or, High School and up to two (2) years of related IT or customer service experience. Basic knowledge of ServiceNow or other ticketing systems. Basic knowledge of Microsoft Windows 10 workstations. Ability to work in a fast-paced environment. Ability to follow standard operating procedures and comply with data entry standards. Strong oral and written communication skills with experience working directly with end-users, including VIPs. Required Clearance US Citizenship. Ability to obtain Secret clearance. Desired Experience & Certifications Basic knowledge of mobile device platforms (iOS and Android). Basic knowledge of Active Directory. Basic knowledge of Microsoft Azure. Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus. CompTIA A+, Network+, Security+. Additional COVID policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. Closed Date: 2025-11-05
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