JPMorgan Chase & Co.
Consumer Banking – Product Manager, Vice President
JPMorgan Chase & Co., Jersey City, New Jersey, United States, 07390
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality product solutions that resonate with clients.
As a Product Manager within theOne-Customer Experience Platform (1-CXP)product team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. In this role you will be a key contact representing the1-CXP data product team across Consumer and Community Banking colleagues. As a core product leader, you are responsible for helping to develop product platform capabilities that provide customer value. Utilizing your understanding of how to get a product delivered, you guide the successful launch of platform capabilities, gather stakeholder feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. In this role, you will collaborate across the 1-CXP Product “quad” (Product, Technology, Design and Data) to define Objectives and Key Results and deliver a roadmap that achieves those outcomes.
Job responsibilities
Develop a product strategy and vision that delivers value to our stakeholders
Manage discovery and research efforts to uncover customer solutions and integrate into our data platform capabilities
Own, maintain, and develop a comprehensive product backlog that enables development to support the overall strategic roadmap and value proposition leveraging JIRAand the Align planning tool
Build the framework and track the product's key success metrics such as cost, features and functionality, risk posture, and reliability
Own and Facilitate 1-CXP agile ceremonies (refinement, demos, retros, planning) in partnership with quad members
Manage and prioritize multiple dependencies and infrastructure non-discretionary data work requests
Provide regular reporting and insights on work efforts and resource utilization
Leverage technical acumen to assist Architecture and Engineering teams in delivering optimal solutions for 1-CXP stakeholders
Collaborate with Product Owners and cross-functional teams to plan, prioritize the data product backlog, and define product vision and roadmap
Support 1-CXP product functions, including billing, payments, TPO, vendor management, licensing, backlog refinement, and Jira/Align hygiene
Required qualifications, capabilities, and skills
5+ years’ of experience or equivalent expertise in product management or a relevant domain area.
Advanced knowledge of the product development life cycle, design, and data analytics.
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
Demonstrate product management experience, with expertise in Salesforce and vendor management
Experience documenting agile initiatives, epics, and stories in JIRA, emphasizing clear and automatable acceptance criteria
Experience engaging directly with end-users to identify needs, conduct fact-finding, and address issues with keen attention to detail
Keen attention to details and comfortable communicating complex technical decisions clearly, highlighting their front-line impact to non-technical stakeholders
Preferred qualifications, capabilities, and skills
Demonstrated prior experience working in a highly matrixed, complex organization
Demonstrate productivity, positivity, and a solution-focused approach during organizational changes and challenges
Analyze qualitative and quantitative data to uncover actionable insights and support decision-making
Communicate complex ideas clearly and convincingly to senior stakeholders in a dynamic, matrixed environment
BS or equivalent level of education/experience
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As a Product Manager within theOne-Customer Experience Platform (1-CXP)product team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. In this role you will be a key contact representing the1-CXP data product team across Consumer and Community Banking colleagues. As a core product leader, you are responsible for helping to develop product platform capabilities that provide customer value. Utilizing your understanding of how to get a product delivered, you guide the successful launch of platform capabilities, gather stakeholder feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. In this role, you will collaborate across the 1-CXP Product “quad” (Product, Technology, Design and Data) to define Objectives and Key Results and deliver a roadmap that achieves those outcomes.
Job responsibilities
Develop a product strategy and vision that delivers value to our stakeholders
Manage discovery and research efforts to uncover customer solutions and integrate into our data platform capabilities
Own, maintain, and develop a comprehensive product backlog that enables development to support the overall strategic roadmap and value proposition leveraging JIRAand the Align planning tool
Build the framework and track the product's key success metrics such as cost, features and functionality, risk posture, and reliability
Own and Facilitate 1-CXP agile ceremonies (refinement, demos, retros, planning) in partnership with quad members
Manage and prioritize multiple dependencies and infrastructure non-discretionary data work requests
Provide regular reporting and insights on work efforts and resource utilization
Leverage technical acumen to assist Architecture and Engineering teams in delivering optimal solutions for 1-CXP stakeholders
Collaborate with Product Owners and cross-functional teams to plan, prioritize the data product backlog, and define product vision and roadmap
Support 1-CXP product functions, including billing, payments, TPO, vendor management, licensing, backlog refinement, and Jira/Align hygiene
Required qualifications, capabilities, and skills
5+ years’ of experience or equivalent expertise in product management or a relevant domain area.
Advanced knowledge of the product development life cycle, design, and data analytics.
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
Demonstrate product management experience, with expertise in Salesforce and vendor management
Experience documenting agile initiatives, epics, and stories in JIRA, emphasizing clear and automatable acceptance criteria
Experience engaging directly with end-users to identify needs, conduct fact-finding, and address issues with keen attention to detail
Keen attention to details and comfortable communicating complex technical decisions clearly, highlighting their front-line impact to non-technical stakeholders
Preferred qualifications, capabilities, and skills
Demonstrated prior experience working in a highly matrixed, complex organization
Demonstrate productivity, positivity, and a solution-focused approach during organizational changes and challenges
Analyze qualitative and quantitative data to uncover actionable insights and support decision-making
Communicate complex ideas clearly and convincingly to senior stakeholders in a dynamic, matrixed environment
BS or equivalent level of education/experience
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