Convene
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AV Operations Specialist
role at
Convene
We’re seeking an AV Operations Specialist to join our AV Operations team. The AV Operations Specialist will report directly to the AV Operations Manager and General Manager.
What You’ll Do
Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of audiovisual equipment
Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware both in-house and client systems
Evaluation and trouble-shooting personal computer hardware and software, peripheral device, mobile device and network component problems
Extensive knowledge of audio-visual equipment listed in equipment & technical qualifications section
Experience with video conferencing including hard codecs and soft codecs
Ability to perform basic network troubleshooting procedures
Demonstrate strong general problem-solving skills
Provide excellent service and strive to exceed the expectations and needs of internal and external clients
Make personal contact with guests and assist with any reasonable requests
Maintain a positive relationship with all clients through effective communication
Portray a polished professional image to meet company dress code requirements
Perform daily floor management that includes assignment of tasks and assisting Technology Manager with labor needs and scheduling
Work with the Director of Technical Services and Technology Manager to establish coordinated communications for management of programs
Properly secure, store, transport, and preserve company AV equipment
Participate in the physical inventory count process as requested
Review and have knowledge of menu/service with operations and production teams
Complete set/strike lists and perform closing inspection duties
Assist service team in daily duties to ensure a great client experience
Allocate inventory to support client needs
Manage temporary staff scheduling
Recommend AV workflow for clients
Work with a technology team to provide feedback and make decisions regarding labor and equipment
Utilize best practices and SOPs to plan and create audio visual solutions for customer events
Delegate tasks as required to temp labor
Attend PEO meetings and provide feedback critical to operational success
Other duties as requested by management
What We Look For
Minimum High School diploma/GED, AA/BS preferred
Minimum 2 years of audiovisual technical experience
Knowledge of audiovisual, computer networking/maintenance, and lighting technical theory
Intermediate technical knowledge of audio, video, projection, computer and lighting equipment
CTS, Dante Level 1/2 a plus
Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
Lighting: Up lights, GOBOs, Basic dimming
IT: Wi-Fi troubleshooting, connecting hardline internet, knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
Control: Familiarity with Crestron control systems and associated hardware
Flexible and long hours sometimes required; rotating work schedule that may include nights and weekends
Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Stand, sit, or walk for an extended period of time
Compensation The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Base Salary Salary Min: $60,000 Salary Max: $65,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Who We Are Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.
We’re Here For You At Convene, you’ll receive:
Excellent health coverage for you and your family starting day one
24/7 virtual care through Centivo Care
Employee Assistance Program: emotional well-being and support for everyday life
Fertility & family planning through Kindbody
Generous paid time off plus time off for your birthday
A Holiday closure each year to allow all employees to unplug and recharge
Paid time off for new parents: maternity, paternity, adoption
401K plan with company matching
Financial support for education: for attending conferences, taking courses, or gaining certifications
Continuous professional and personal development support
Employee recognition and reward programs to mark achievements and milestones
Opportunities to volunteer, donate, and participate in community give-back initiatives
The opportunity to have a significant impact on your team and the business in the work that you do
We’re here for you. Referrals increase your chances of interviewing at Convene.
#J-18808-Ljbffr
AV Operations Specialist
role at
Convene
We’re seeking an AV Operations Specialist to join our AV Operations team. The AV Operations Specialist will report directly to the AV Operations Manager and General Manager.
What You’ll Do
Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of audiovisual equipment
Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware both in-house and client systems
Evaluation and trouble-shooting personal computer hardware and software, peripheral device, mobile device and network component problems
Extensive knowledge of audio-visual equipment listed in equipment & technical qualifications section
Experience with video conferencing including hard codecs and soft codecs
Ability to perform basic network troubleshooting procedures
Demonstrate strong general problem-solving skills
Provide excellent service and strive to exceed the expectations and needs of internal and external clients
Make personal contact with guests and assist with any reasonable requests
Maintain a positive relationship with all clients through effective communication
Portray a polished professional image to meet company dress code requirements
Perform daily floor management that includes assignment of tasks and assisting Technology Manager with labor needs and scheduling
Work with the Director of Technical Services and Technology Manager to establish coordinated communications for management of programs
Properly secure, store, transport, and preserve company AV equipment
Participate in the physical inventory count process as requested
Review and have knowledge of menu/service with operations and production teams
Complete set/strike lists and perform closing inspection duties
Assist service team in daily duties to ensure a great client experience
Allocate inventory to support client needs
Manage temporary staff scheduling
Recommend AV workflow for clients
Work with a technology team to provide feedback and make decisions regarding labor and equipment
Utilize best practices and SOPs to plan and create audio visual solutions for customer events
Delegate tasks as required to temp labor
Attend PEO meetings and provide feedback critical to operational success
Other duties as requested by management
What We Look For
Minimum High School diploma/GED, AA/BS preferred
Minimum 2 years of audiovisual technical experience
Knowledge of audiovisual, computer networking/maintenance, and lighting technical theory
Intermediate technical knowledge of audio, video, projection, computer and lighting equipment
CTS, Dante Level 1/2 a plus
Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
Lighting: Up lights, GOBOs, Basic dimming
IT: Wi-Fi troubleshooting, connecting hardline internet, knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
Control: Familiarity with Crestron control systems and associated hardware
Flexible and long hours sometimes required; rotating work schedule that may include nights and weekends
Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Stand, sit, or walk for an extended period of time
Compensation The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Base Salary Salary Min: $60,000 Salary Max: $65,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Who We Are Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.
We’re Here For You At Convene, you’ll receive:
Excellent health coverage for you and your family starting day one
24/7 virtual care through Centivo Care
Employee Assistance Program: emotional well-being and support for everyday life
Fertility & family planning through Kindbody
Generous paid time off plus time off for your birthday
A Holiday closure each year to allow all employees to unplug and recharge
Paid time off for new parents: maternity, paternity, adoption
401K plan with company matching
Financial support for education: for attending conferences, taking courses, or gaining certifications
Continuous professional and personal development support
Employee recognition and reward programs to mark achievements and milestones
Opportunities to volunteer, donate, and participate in community give-back initiatives
The opportunity to have a significant impact on your team and the business in the work that you do
We’re here for you. Referrals increase your chances of interviewing at Convene.
#J-18808-Ljbffr