Phase2 Technology
Job Number: R0227561
Help Desk Specialist, Mid
Key Role:
Provides in-depth support and leads problem-solving and implementation efforts for specific technology products or applications. Applies specific functional, working, or general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance. May review or guide the activities of more junior employees. Basic Qualifications:
Experience serving customers who need technical assistance via phone or email Experience in troubleshooting, diagnosing, and resolving technical hardware or software issues, and providing quick resolution and customer service TS/SCI clearance with a polygraph Bachelor's degree Security+ Certification Additional Qualifications:
Experience working with help desk issues in a classified environment Possession of excellent oral and written communication skills Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required. Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility. If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role. Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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Provides in-depth support and leads problem-solving and implementation efforts for specific technology products or applications. Applies specific functional, working, or general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance. May review or guide the activities of more junior employees. Basic Qualifications:
Experience serving customers who need technical assistance via phone or email Experience in troubleshooting, diagnosing, and resolving technical hardware or software issues, and providing quick resolution and customer service TS/SCI clearance with a polygraph Bachelor's degree Security+ Certification Additional Qualifications:
Experience working with help desk issues in a classified environment Possession of excellent oral and written communication skills Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required. Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility. If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role. Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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