E-Commerce Manager (Volunteer)

E-Commerce Manager (Volunteer) Organization: Mentor A Promise (MAP) Location: Remote (with potential NYC-based collaboration) Type: Volunteer About Mentor A Promise Mentor A Promise (MAP) is a youth-centered nonprofit dedicated to supporting students ages 5–18 experiencing housing instability in New York City. Through mentorship, social-emotional learning, academic enrichment, and creative expression, we create safe, consistent, and empowering spaces for young people to grow, thrive, and succeed. We believe every child deserves a promise kept — and we work every day to make that promise real. MAP’s fashion initiative, Thread & Promise, uses design and apparel to raise awareness and generate support for our programs. Every piece carries a story of mentorship, resilience, and hope. Role Overview We are seeking a Volunteer E-Commerce Manager to lead the digital storefront and online presence for Thread & Promise. This role will involve setting up, managing, and optimizing our e-commerce platform, ensuring customers enjoy a seamless shopping experience while supporting MAP’s mission. The ideal candidate has a blend of technical and creative skills, with experience in online retail and a passion for purpose-driven fashion. Key Responsibilities Set up and manage the Thread & Promise online store (Shopify, Squarespace, WooCommerce, or similar) Upload and maintain product listings with accurate descriptions, images, and pricing Oversee order processing, fulfillment coordination, and customer inquiries Monitor inventory and collaborate with design/production teams on availability Optimize site navigation, design, and checkout flow for usability and conversions Track e-commerce analytics and generate sales reports Support digital marketing campaigns, promotions, and product launches Ensure branding and storytelling are consistent across the platform Requirements Proven experience in e-commerce management or online retail operations Familiarity with platforms like Shopify, Squarespace, WooCommerce, or similar Strong understanding of digital merchandising, product listings, and checkout flows Ability to analyze sales and traffic data to inform improvements Excellent organizational and problem-solving skills Strong communication and collaboration abilities Passion for mission-driven work and socially conscious fashion Preferred Skills Experience in nonprofit or social enterprise e-commerce Knowledge of SEO, Google Analytics, and e-commerce marketing strategies Familiarity with email marketing and CRM tools Basic design skills for product imagery and graphics (Canva, Photoshop, or similar) What You’ll Gain Hands-on experience managing an e-commerce platform for a purpose-driven brand Opportunities to combine technical skills with creative storytelling Collaboration with a mission-driven, passionate team A portfolio project showcasing e-commerce management with social impact Letters of recommendation and professional references for future opportunities How to Apply Please send your resume, LinkedIn profile, and (if available) a portfolio of past e-commerce or digital retail work to hr@mentorapromise.org along with a brief statement of interest. Help us bring Thread & Promise online — where every purchase carries a message of mentorship, resilience, and hope.