Ensemble Real Estate Services
https://labahiahotel.com/careers/
ABOUT US:
Nestled along the Pacific Coast,
La Bahia Hotel & Spa
celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.
SUMMARY:
The
Conference Service Manager
is a passionate professional with strong banquet/catering service acumen and the ability to create memorable experiences for corporate events, social gatherings, weddings and special occasions. This role is responsible for delivering exceptional service that exceeds our guests' expectations. This role requires a polished, client-focused professional with excellent attention to detail, exceptional organizational skills, and a passion for creating memorable experiences. By delivering
impeccable service
and innovative programming, the Conference Services Manager will uphold La Bahia Hotel & Spa's service standards (inspired by Forbes) while elevating our beachfront property.
DUTIES/RESPONSIBILITY:
Confirm all event related information/details with clients Organize bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual Knowledges and experience with the Banquet Event Order process Conduct site inspections and present BEO's to established events and groups Create floor plans for each event to ensure banquets and clients are in agreement prior to set up utilizing BEO for final sign off Collaborate with clients to understand their vision and requirements Design customized catering packages and menus in partnership with culinary team Coordinate with operations teams including kitchen, service staff, and facilities Oversee event logistics from initial planning through execution Ensure seamless delivery of events that reflect our luxury brand standards Handle multiple events simultaneously while maintaining attention to detail Serve as primary point of contact post turnover for the entire event planning process Provide exceptional customer service from initial turnover to post-event follow-up Build long-term relationships to encourage repeat business and referrals Handle client concerns and resolve issues promptly and professionally Maintain detailed client records and communication history in Amadeus, Opera and Micros system Develop partnerships with local vendors, planners, and hospitality professionals Stay current on market trends, competitor activities, and pricing strategies Contribute to marketing initiatives and promotional campaigns Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame Pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated Post-conference meetings for follow up and procedural refinement ensuring luxury level service Conduct and/or attend BEO, Resume, Departmental Meetings to review event contracts and ensure last minute changes are communicated with appropriate departments Perform all other duties that may be assigned as needed by your manager The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
QUALIFICATIONS:
Previous leadership experience within a luxury environment Computer literate in Microsoft Window applications required University/College degree in a related discipline preferred Excellent communication skills, both written and verbal required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Flexibility to work evenings, weekends, and holidays as needed for events Polished, detail-oriented, and adept at liaising with clients and partners simultaneously Highly organized with the ability to multitask in a fast-paced environment Standing and walking throughout shift Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps
This role offers a dynamic work environment and growth opportunity where your contributions directly impact the guest experience and hotel revenues. If you are detail oriented, creative, dedicated to the guest experience and enjoy working in a team-oriented atmosphere, we invite you to join our Sales & Marketing team at La Bahia Hotel & Spa.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY
EXAMPLES
BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information
Job application, resume, background check results, job interview notes, and candidate evaluation records
Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
ABOUT US:
Nestled along the Pacific Coast,
La Bahia Hotel & Spa
celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.
SUMMARY:
The
Conference Service Manager
is a passionate professional with strong banquet/catering service acumen and the ability to create memorable experiences for corporate events, social gatherings, weddings and special occasions. This role is responsible for delivering exceptional service that exceeds our guests' expectations. This role requires a polished, client-focused professional with excellent attention to detail, exceptional organizational skills, and a passion for creating memorable experiences. By delivering
impeccable service
and innovative programming, the Conference Services Manager will uphold La Bahia Hotel & Spa's service standards (inspired by Forbes) while elevating our beachfront property.
DUTIES/RESPONSIBILITY:
Confirm all event related information/details with clients Organize bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual Knowledges and experience with the Banquet Event Order process Conduct site inspections and present BEO's to established events and groups Create floor plans for each event to ensure banquets and clients are in agreement prior to set up utilizing BEO for final sign off Collaborate with clients to understand their vision and requirements Design customized catering packages and menus in partnership with culinary team Coordinate with operations teams including kitchen, service staff, and facilities Oversee event logistics from initial planning through execution Ensure seamless delivery of events that reflect our luxury brand standards Handle multiple events simultaneously while maintaining attention to detail Serve as primary point of contact post turnover for the entire event planning process Provide exceptional customer service from initial turnover to post-event follow-up Build long-term relationships to encourage repeat business and referrals Handle client concerns and resolve issues promptly and professionally Maintain detailed client records and communication history in Amadeus, Opera and Micros system Develop partnerships with local vendors, planners, and hospitality professionals Stay current on market trends, competitor activities, and pricing strategies Contribute to marketing initiatives and promotional campaigns Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame Pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated Post-conference meetings for follow up and procedural refinement ensuring luxury level service Conduct and/or attend BEO, Resume, Departmental Meetings to review event contracts and ensure last minute changes are communicated with appropriate departments Perform all other duties that may be assigned as needed by your manager The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
QUALIFICATIONS:
Previous leadership experience within a luxury environment Computer literate in Microsoft Window applications required University/College degree in a related discipline preferred Excellent communication skills, both written and verbal required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Flexibility to work evenings, weekends, and holidays as needed for events Polished, detail-oriented, and adept at liaising with clients and partners simultaneously Highly organized with the ability to multitask in a fast-paced environment Standing and walking throughout shift Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps
This role offers a dynamic work environment and growth opportunity where your contributions directly impact the guest experience and hotel revenues. If you are detail oriented, creative, dedicated to the guest experience and enjoy working in a team-oriented atmosphere, we invite you to join our Sales & Marketing team at La Bahia Hotel & Spa.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY
EXAMPLES
BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information
Job application, resume, background check results, job interview notes, and candidate evaluation records
Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.