Vaco Recruiter Services
Required Education & Experience
Experience : 10+ years in IT (required)
Education : Bachelor’s degree in a related field or equivalent experience with certifications
Certifications (Required) :
AZ-104 Microsoft Azure Administrator or
Microsoft Certified Systems Engineer (MCSE) 2016 or newer
Technical Skills :
Proficiency with ticketing systems (e.g., ConnectWise, ServiceNow, Autotask)
Microsoft Entra ID/Azure, Intune, Autopilot, on-premises Active Directory
Windows Server & Desktop OS
Wireless access devices, switches, VLANs
Mobile Device Management (MDM) tools
Network troubleshooting and support
Hypervisors with ISCSI/vSAN administration and support
Microsoft Azure cloud migration projects and strategies
Other Requirements :
Personal vehicle for onsite transportation
Personal cell phone for communication and multi-factor authentication
Desired Education & Experience
Certifications (Preferred) :
MS-102 Microsoft 365 Administrator Expert
VMware Certified Professional – Data Center Virtualization
Cisco CCNA
Fortinet Certified Professional – Network Security
JNCIA-Junos or JNCIA-MistAI (Wired/Wireless)
10+ years’ experience with Managed Service Providers (MSP) preferred
Professional services experience a plus
Experience with automation and orchestration tools
Duties & Responsibilities
Provide Tier 1–3 technical support via phone, email, and chat
Drive AI/ML integration and workflow automation for scalability
Evaluate, prioritize, and resolve service requests per Service Level Agreements (SLAs)
Collaborate with internal teams and escalate to vendors as needed
Offer both remote and onsite support for client systems and virtual environments
Configure and troubleshoot servers, LAN/WAN networking, wireless access points, email systems, disaster recovery, and desktop issues
Troubleshoot complex network environments including:
Firewalls and VPNs
Servers and Active Directory
Microsoft Teams and SharePoint
Domain namespace blocklisting
Printer/email delivery failures
Backup and recovery challenges
Virtualization errors (VMware, Hyper-V)
Security and compliance issues
Maintain focus on Microsoft technologies (Autopilot, Intune, Azure Backup & Recovery, Datto, Veeam, VMware, switches/firewalls, VPNs)
Implement and uphold security best practices and compliance requirements (HIPAA, CMMC, PCI-DSS)
Lead or assist with infrastructure upgrades, migrations, and system enhancements
Develop and maintain SOPs and mentor Level 1/2 technicians
Document client environments, system configurations, and network changes
Recommend new technologies and improvements to enhance performance
Participate in a rotating on-call schedule for after-hours support
Safeguard organizational data by enforcing security protocols
Follow and uphold all support desk policies and procedures
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
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Experience : 10+ years in IT (required)
Education : Bachelor’s degree in a related field or equivalent experience with certifications
Certifications (Required) :
AZ-104 Microsoft Azure Administrator or
Microsoft Certified Systems Engineer (MCSE) 2016 or newer
Technical Skills :
Proficiency with ticketing systems (e.g., ConnectWise, ServiceNow, Autotask)
Microsoft Entra ID/Azure, Intune, Autopilot, on-premises Active Directory
Windows Server & Desktop OS
Wireless access devices, switches, VLANs
Mobile Device Management (MDM) tools
Network troubleshooting and support
Hypervisors with ISCSI/vSAN administration and support
Microsoft Azure cloud migration projects and strategies
Other Requirements :
Personal vehicle for onsite transportation
Personal cell phone for communication and multi-factor authentication
Desired Education & Experience
Certifications (Preferred) :
MS-102 Microsoft 365 Administrator Expert
VMware Certified Professional – Data Center Virtualization
Cisco CCNA
Fortinet Certified Professional – Network Security
JNCIA-Junos or JNCIA-MistAI (Wired/Wireless)
10+ years’ experience with Managed Service Providers (MSP) preferred
Professional services experience a plus
Experience with automation and orchestration tools
Duties & Responsibilities
Provide Tier 1–3 technical support via phone, email, and chat
Drive AI/ML integration and workflow automation for scalability
Evaluate, prioritize, and resolve service requests per Service Level Agreements (SLAs)
Collaborate with internal teams and escalate to vendors as needed
Offer both remote and onsite support for client systems and virtual environments
Configure and troubleshoot servers, LAN/WAN networking, wireless access points, email systems, disaster recovery, and desktop issues
Troubleshoot complex network environments including:
Firewalls and VPNs
Servers and Active Directory
Microsoft Teams and SharePoint
Domain namespace blocklisting
Printer/email delivery failures
Backup and recovery challenges
Virtualization errors (VMware, Hyper-V)
Security and compliance issues
Maintain focus on Microsoft technologies (Autopilot, Intune, Azure Backup & Recovery, Datto, Veeam, VMware, switches/firewalls, VPNs)
Implement and uphold security best practices and compliance requirements (HIPAA, CMMC, PCI-DSS)
Lead or assist with infrastructure upgrades, migrations, and system enhancements
Develop and maintain SOPs and mentor Level 1/2 technicians
Document client environments, system configurations, and network changes
Recommend new technologies and improvements to enhance performance
Participate in a rotating on-call schedule for after-hours support
Safeguard organizational data by enforcing security protocols
Follow and uphold all support desk policies and procedures
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
#J-18808-Ljbffr