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Job DescriptionJob Description
Position Summary
The Logistics Coordinator is a key team member responsible for ensuring smooth logistics operations while delivering outstanding franchisee support. This dual role involves processing e-commerce dropship orders, assist with franchisee communications, inventory management and assisting with warehouse operations such as picking and packing.
The ideal candidate is organized, detail-oriented, and customer-focused, with strong multitasking and problem-solving skills. This position requires maintaining accurate inventory records, supporting franchisees with order inquiries, and assisting with general warehouse tasks to keep operations efficient and organized.
Key Responsibilities
Accurately process and fulfill all e-commerce dropship orders.
Communicate across multiple channels and maintain professional relationships through effective problem-solving, conflict resolution, and product/service education.
Demonstrates strong problem-solving skills by addressing challenges with a solution-oriented mindset, effectively handling difficult situations while maintaining professionalism and delivering excellent customer service.
Provide guidance, education, and troubleshooting support to franchisees, ensuring issues are resolved promptly and in alignment with DonutNV brand standards.
Maintain accurate physical and software-based inventory records, ensuring Shopify (Shopdonutnv.com) reflects correct stock levels.
Support the creation, maintenance, and updates of SKUs and product categories as needed.
Support warehouse operations, including inventory control, stock replenishment, and order fulfillment (picking/packing).
Operate warehouse equipment such as forklifts, pallet jacks, and cutting tools.
Assist with loading/unloading deliveries and maintaining a clean, organized warehouse environment.
Collaborate with team members to improve efficiency and workflow.
Consistently follow safety protocols in warehouse and logistics operations.
Key Competencies
Strong organizational and multitasking abilities.
Excellent problem-solving and attention to detail.
Effective communication skills with franchisees, vendors, and team members.
Ability to safely operate and maintain warehouse equipment.
Dependable, proactive, and solutions-oriented.
Strong time management and collaboration skills.
Education & Experience
High school diploma or equivalent required.
Minimum 2 years of customer service experience.
Familiarity with warehouse equipment (forklifts, pallet jacks) .
Experience maintaining accurate inventory records.
Familiarity with Canva (or similar design platforms) is a plus.
Physical Requirements
Ability to lift up to 60 lbs regularly.
Comfortable standing, bending, and moving throughout the warehouse.
Able to use warehouse tools and equipment safely.
Flexibility to work in both office and warehouse environments.
Company DescriptionDonutNV is a mobile, interactive food truck franchise that specializes in made-to-order mini donuts paired with our freshly squeezed lemonade and NVous iced coffee. Our franchises can be found in over 145 locations across the nation at parties, community functions and other special events. The DonutNV corporate team is based in the Central Florida area with offices in Clermont and Orlando, and our mission is to make the world sweeter one donut at a time!Company DescriptionDonutNV is a mobile, interactive food truck franchise that specializes in made-to-order mini donuts paired with our freshly squeezed lemonade and NVous iced coffee. Our franchises can be found in over 145 locations across the nation at parties, community functions and other special events. The DonutNV corporate team is based in the Central Florida area with offices in Clermont and Orlando, and our mission is to make the world sweeter one donut at a time!
Position Summary
The Logistics Coordinator is a key team member responsible for ensuring smooth logistics operations while delivering outstanding franchisee support. This dual role involves processing e-commerce dropship orders, assist with franchisee communications, inventory management and assisting with warehouse operations such as picking and packing.
The ideal candidate is organized, detail-oriented, and customer-focused, with strong multitasking and problem-solving skills. This position requires maintaining accurate inventory records, supporting franchisees with order inquiries, and assisting with general warehouse tasks to keep operations efficient and organized.
Key Responsibilities
Accurately process and fulfill all e-commerce dropship orders.
Communicate across multiple channels and maintain professional relationships through effective problem-solving, conflict resolution, and product/service education.
Demonstrates strong problem-solving skills by addressing challenges with a solution-oriented mindset, effectively handling difficult situations while maintaining professionalism and delivering excellent customer service.
Provide guidance, education, and troubleshooting support to franchisees, ensuring issues are resolved promptly and in alignment with DonutNV brand standards.
Maintain accurate physical and software-based inventory records, ensuring Shopify (Shopdonutnv.com) reflects correct stock levels.
Support the creation, maintenance, and updates of SKUs and product categories as needed.
Support warehouse operations, including inventory control, stock replenishment, and order fulfillment (picking/packing).
Operate warehouse equipment such as forklifts, pallet jacks, and cutting tools.
Assist with loading/unloading deliveries and maintaining a clean, organized warehouse environment.
Collaborate with team members to improve efficiency and workflow.
Consistently follow safety protocols in warehouse and logistics operations.
Key Competencies
Strong organizational and multitasking abilities.
Excellent problem-solving and attention to detail.
Effective communication skills with franchisees, vendors, and team members.
Ability to safely operate and maintain warehouse equipment.
Dependable, proactive, and solutions-oriented.
Strong time management and collaboration skills.
Education & Experience
High school diploma or equivalent required.
Minimum 2 years of customer service experience.
Familiarity with warehouse equipment (forklifts, pallet jacks) .
Experience maintaining accurate inventory records.
Familiarity with Canva (or similar design platforms) is a plus.
Physical Requirements
Ability to lift up to 60 lbs regularly.
Comfortable standing, bending, and moving throughout the warehouse.
Able to use warehouse tools and equipment safely.
Flexibility to work in both office and warehouse environments.
Company DescriptionDonutNV is a mobile, interactive food truck franchise that specializes in made-to-order mini donuts paired with our freshly squeezed lemonade and NVous iced coffee. Our franchises can be found in over 145 locations across the nation at parties, community functions and other special events. The DonutNV corporate team is based in the Central Florida area with offices in Clermont and Orlando, and our mission is to make the world sweeter one donut at a time!Company DescriptionDonutNV is a mobile, interactive food truck franchise that specializes in made-to-order mini donuts paired with our freshly squeezed lemonade and NVous iced coffee. Our franchises can be found in over 145 locations across the nation at parties, community functions and other special events. The DonutNV corporate team is based in the Central Florida area with offices in Clermont and Orlando, and our mission is to make the world sweeter one donut at a time!