Intercom
Principal Strategic Partnerships Manager
Intercom, San Francisco, California, United States, 94199
Overview
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What
s the opportunity? Intercom is seeking an experienced and results-driven
Principal Strategic Partner Manager
to join our growing Partnerships team. In this role, you will be responsible for developing and managing our relationships with our Enterprise focused strategic partners. Your mission will be to turn these relationships into a powerful engine for Intercom growth, driving new revenue, expanding our market reach, and embedding our platform as a core component of our partners' service offerings. You ll be the primary driver of joint go-to-market strategies, sales enablement, and executive alignment, ensuring our partners are a force multiplier for Intercom.
Responsibilities
Own the Partnership: Develop and execute comprehensive business plans for a portfolio of strategic partners, with a focus on GSIs and cloud providers. Drive Revenue: Identify and build joint sales motions and co-selling opportunities, working closely with Intercom’s Enterprise and Mid-Market sales teams to drive pipeline and revenue. Go-to-Market (GTM) Strategy: Create and lead joint GTM initiatives, including co-marketing campaigns, webinars, and partner-led sales enablement programs. Relationship Management: Cultivate and maintain strong relationships with key stakeholders at all levels within partner organizations, from executive leadership to product managers and sales teams. Enablement: Equip partners with the knowledge, tools, and training needed to effectively sell, implement, and support Intercom’s platform, with a focus on AI-first solutions. Analyze and Optimize: Track and report on partnership performance, using data to identify new opportunities and optimize existing programs. Cross-Functional Collaboration: Represent partner needs within Intercom and collaborate with product, engineering, sales, and marketing teams to leverage opportunities.
Qualifications
8+ years of experience in strategic partnerships or channel sales at a SaaS company, with a track record of growing relationships with GSIs and/or cloud providers (e.g., AWS, Azure). Deep understanding of the enterprise software ecosystem and how complex partnerships drive value for all parties. Strong business acumen and sales skills to build a pipeline, negotiate deals, and drive revenue through partners. Excellent communication and presentation skills with the ability to align internal and external stakeholders. Strategic and analytical mindset with a data-driven approach to opportunity identification and success measurement. Autonomy and proactive leadership in a fast-paced environment. Experience with AI, customer service, or CRM technologies is a plus.
Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Social events and community activities EEO statement: Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate on any protected basis.
The OTE salary range for candidates within the San Francisco Bay Area is $258,700 - $300,700. Actual OTE and base pay depend on factors such as education, skills, experience, location, etc. All regular employees may be eligible for bonuses, stock in RSUs, and other incentives where applicable.
Policies
Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. We are committed to a respectful, inclusive culture and do not advocate on behalf of the company or employees on social or political topics in official communications.
#J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What
s the opportunity? Intercom is seeking an experienced and results-driven
Principal Strategic Partner Manager
to join our growing Partnerships team. In this role, you will be responsible for developing and managing our relationships with our Enterprise focused strategic partners. Your mission will be to turn these relationships into a powerful engine for Intercom growth, driving new revenue, expanding our market reach, and embedding our platform as a core component of our partners' service offerings. You ll be the primary driver of joint go-to-market strategies, sales enablement, and executive alignment, ensuring our partners are a force multiplier for Intercom.
Responsibilities
Own the Partnership: Develop and execute comprehensive business plans for a portfolio of strategic partners, with a focus on GSIs and cloud providers. Drive Revenue: Identify and build joint sales motions and co-selling opportunities, working closely with Intercom’s Enterprise and Mid-Market sales teams to drive pipeline and revenue. Go-to-Market (GTM) Strategy: Create and lead joint GTM initiatives, including co-marketing campaigns, webinars, and partner-led sales enablement programs. Relationship Management: Cultivate and maintain strong relationships with key stakeholders at all levels within partner organizations, from executive leadership to product managers and sales teams. Enablement: Equip partners with the knowledge, tools, and training needed to effectively sell, implement, and support Intercom’s platform, with a focus on AI-first solutions. Analyze and Optimize: Track and report on partnership performance, using data to identify new opportunities and optimize existing programs. Cross-Functional Collaboration: Represent partner needs within Intercom and collaborate with product, engineering, sales, and marketing teams to leverage opportunities.
Qualifications
8+ years of experience in strategic partnerships or channel sales at a SaaS company, with a track record of growing relationships with GSIs and/or cloud providers (e.g., AWS, Azure). Deep understanding of the enterprise software ecosystem and how complex partnerships drive value for all parties. Strong business acumen and sales skills to build a pipeline, negotiate deals, and drive revenue through partners. Excellent communication and presentation skills with the ability to align internal and external stakeholders. Strategic and analytical mindset with a data-driven approach to opportunity identification and success measurement. Autonomy and proactive leadership in a fast-paced environment. Experience with AI, customer service, or CRM technologies is a plus.
Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Social events and community activities EEO statement: Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate on any protected basis.
The OTE salary range for candidates within the San Francisco Bay Area is $258,700 - $300,700. Actual OTE and base pay depend on factors such as education, skills, experience, location, etc. All regular employees may be eligible for bonuses, stock in RSUs, and other incentives where applicable.
Policies
Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. We are committed to a respectful, inclusive culture and do not advocate on behalf of the company or employees on social or political topics in official communications.
#J-18808-Ljbffr