King County
Technology Administrator (Project/Program Manager III)
King County, Seattle, Washington, us, 98127
Salary
$106,106.21 - $134,495.71 Annually
Location
Seattle, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2025JS25463
Department
DAJD-Adult/Juvenile Detention
Division
Administrative Services
Opening Date
09/18/2025
Closing Date
10/1/2025 11:59 PM Pacific
FLSA
Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
Hours/Week
40 hours/week
Summary
This opportunity is open to current Department of Adult & Juvenile Detention employees only.
We are seeking a dynamic and experienced professional to serve as a key consultant and technical advisor within our organization as a
Technology Administrator (Project/Program Manager III) . In this role, you will support cr oss-functional, interdepartmental systems across a broad range of public safety technologies. You will lead the effective use and management of critical software solutions that support the department.
We are specifically looking for a candidate with a broad and in-depth understanding of DAJD policies, who can apply that knowledge to ensure technology solutions align with department-wide practices and objectives .
This position offers a unique opportunity to collaborate with diverse teams, drive system improvements, deliver advanced end-user support, and help shape the future of our technology landscape to better align with agency goal s and operational needs.
DAJD is part of the Executive branch and includes five divisions with more than 900 budgeted employees. The department operates two adult detention facilities-the King County Correctional Facility (KCCF) in Seattle and the Maleng Regional Justice Center (MRJC) in Kent-as well as the Juvenile Division's secure detention at the Clark Children and Family Justice Center (CCFJC) in Seattle.
About the department: The Department of Adult and Juvenile Detention (DAJD) is a professional and nationally recognized organization that supports safe, vibrant, and healthy communities in partnership with other criminal justice and human service agencies. DAJD operates the largest county jail system in the State of Washington.
Department's Mission: We provide in-custody and community-based services that are data informed, advance safety, lead system change, and promote equitable outcomes for the people we serve.
Job Duties
The job description is an overview and is intended to describe the general nature and level of work being performed. Serve as a consultant and technical advisor across all levels of the organization, supporting cross-functional, interdepartmental systems spanning a range of technologies.
Drive the effective use, expansion, and management of public safety software solutions, as well as tools for training, appraisals, backgrounding, scheduling, and policy management.
Expand and maintain DAJD training resources using tools such as Adobe Captivate (or similar tools) to create and update training s, guides , and simulations.
Provide mid- to senior-level end-user support, including system administration (e.g., backup jail management system administrator duties), issue resolution, vendor escalation, documentation, and in-person training.
Collaborate with cross-functional teams and stakeholders to analyze DAJD technology systems, identify business process improvements leveraging technology, and provide operational insights that inform vendor roadmaps and support change management. Regularly review existing systems and procedures to drive continuous improvement.
Lead projects and problem-solving initiatives with internal and external stakeholders to ensure system plans and activities align with agency needs. Develop and implement recommendations for improved work processes, policies, and procedures , and ensure effective implementatio n .
Evaluate the effectiveness of change management processes and adjust to ensure alignment with program objectives and agency goals.
Participate in product evaluation and testing to support enhancement rollouts, software patches, and new releases.
Perform other duties as assigned.
Experience, Qualifications, Knowledge, Skills
Minimum of five (5) years of full-time experience in a corrections or jail environment.
Minimum of three (3) years of experience implementing, administering, or supporting business software solutions in a large organization.
Proven experience developing and delivering training plans and supporting large-scale change management initiatives.
Strong verbal and written communication skills, including the ability to clearly convey and distill complex information and document processes and procedures effectively.
Proven ability to coordinate work across multiple stakeholders, manage competing priorities, and maintain strong organizational skills in high-volume environments.
Demonstrated leadership and collaboration skills, with a service-oriented mindset and a focus on driving change and continuous improvement.
Analytical skills to research data and propose actionable solutions.
Ability to work independently and as part of a team.
Advanced proficiency in Microsoft Office 365 and experience working in SharePoint/Teams environments.
Highly Desirable Qualifications
Two (2) years of experience working with NEOGOV products.
Experience with Adobe Captivate or other simulation-capable training development tools.
Proficiency with Microsoft Dynamics 365.
Experience managing complex projects from initiation to completion.
Experience applying continuous improvement methodologies to drive results.
Comprehensive k nowledge of DAJD policies and procedures.
Familiarity with DAJD legacy systems: SIP/SeaKing, JIMS, and ComCor.
Cross-division work experience within DAJD.
Supplemental Information
HOW TO APPLY: Please submit your current resume and a cover letter detailing your experience and qualifications. Completion of the full King County application and the supplemental questionnaire IS REQUIRED. Resumes or letter of interest alone WILL NOT substitute for a full application. If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.
To apply, go to: http://www.kingcounty.gov/jobs for assistance with the online application process, please contact NEOGOV (Governmentjobs.com) Customer Support toll free at: 1-877-204-4442.
WHO MAY APPLY : This position is open to all qualified and current DAJD employees candidates. Applicants requesting Veteran's Preference must provide a copy of their DD-214, a scanned copy (pdf format) will suffice for this purpose.
WORK LOCATION/SCHEDULE: The DAJD Administrative team operates under a hybrid model, combining remote work with onsite presence. While telecommuting is part of the work structure, the expectation is that this positi on will ne ed to be onsite more frequently , at locations across a ll five DAJD or King County facilities to support various projects and business needs. The balance between remote and onsite work will depend on evolving requirements and King County policy and is subject to change accordingly.
The primary onsite work location for this position is the King County Courthouse at 516 3rd Avenue, E 245, Seattle, WA 98104.
Employees must reside in Washington State and within a reasonable distance of their King County worksite to ensure timely response to workplace reporting and onsite work requirements.
Employees will be provided with a County-issued laptop and, when working remotely, must maintain a reliable internet-connected workspace where they can perform duties efficiently and remain available and responsive during scheduled work hours.
The standard work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; however, schedule assignments may vary based on departmental staffing needs and, where applicable, the bargaining unit bidding process. This position is exempt under the provisions of the Federal Fair Labor Standards Act (FLSA), meaning that it is not eligible for overtime pay or compensatory time accrual, and the incumbent will be required to work the hours necessary to meet position responsibilities.
UNION MEMBERSHIP: This position is not represented by collective bargaining agreement.
SELECTION PROCESS: Initial screening will be based upon a review of application materials. The employment history detailed in your application materials must validate /support your responses to the supplemental questions. If your responses cannot be validated , you will not proceed to the next steps of the review/selection process. Candidates determined to be most competitive based upon the initial application review will proceed to the next phase of the selection process. The selection process may include a written exercise and/or a computer-based skills testing to demonstrate writing skills and computer proficiency .
DEPARTMENT CONTACT: Questions regarding this announcement or position may be directed to Jaclyn Smith, Sr. HR Analyst at 206-263-3379 or jacsmith@kingcounty.gov
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy ), age , genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12paid holidays each year plus twopersonal holidays Generous vacation and paid sick leave Paid parental,family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE:
Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. recblid b3gjibokendruxxq6e6gphhk2pzm2a
$106,106.21 - $134,495.71 Annually
Location
Seattle, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2025JS25463
Department
DAJD-Adult/Juvenile Detention
Division
Administrative Services
Opening Date
09/18/2025
Closing Date
10/1/2025 11:59 PM Pacific
FLSA
Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
Hours/Week
40 hours/week
Summary
This opportunity is open to current Department of Adult & Juvenile Detention employees only.
We are seeking a dynamic and experienced professional to serve as a key consultant and technical advisor within our organization as a
Technology Administrator (Project/Program Manager III) . In this role, you will support cr oss-functional, interdepartmental systems across a broad range of public safety technologies. You will lead the effective use and management of critical software solutions that support the department.
We are specifically looking for a candidate with a broad and in-depth understanding of DAJD policies, who can apply that knowledge to ensure technology solutions align with department-wide practices and objectives .
This position offers a unique opportunity to collaborate with diverse teams, drive system improvements, deliver advanced end-user support, and help shape the future of our technology landscape to better align with agency goal s and operational needs.
DAJD is part of the Executive branch and includes five divisions with more than 900 budgeted employees. The department operates two adult detention facilities-the King County Correctional Facility (KCCF) in Seattle and the Maleng Regional Justice Center (MRJC) in Kent-as well as the Juvenile Division's secure detention at the Clark Children and Family Justice Center (CCFJC) in Seattle.
About the department: The Department of Adult and Juvenile Detention (DAJD) is a professional and nationally recognized organization that supports safe, vibrant, and healthy communities in partnership with other criminal justice and human service agencies. DAJD operates the largest county jail system in the State of Washington.
Department's Mission: We provide in-custody and community-based services that are data informed, advance safety, lead system change, and promote equitable outcomes for the people we serve.
Job Duties
The job description is an overview and is intended to describe the general nature and level of work being performed. Serve as a consultant and technical advisor across all levels of the organization, supporting cross-functional, interdepartmental systems spanning a range of technologies.
Drive the effective use, expansion, and management of public safety software solutions, as well as tools for training, appraisals, backgrounding, scheduling, and policy management.
Expand and maintain DAJD training resources using tools such as Adobe Captivate (or similar tools) to create and update training s, guides , and simulations.
Provide mid- to senior-level end-user support, including system administration (e.g., backup jail management system administrator duties), issue resolution, vendor escalation, documentation, and in-person training.
Collaborate with cross-functional teams and stakeholders to analyze DAJD technology systems, identify business process improvements leveraging technology, and provide operational insights that inform vendor roadmaps and support change management. Regularly review existing systems and procedures to drive continuous improvement.
Lead projects and problem-solving initiatives with internal and external stakeholders to ensure system plans and activities align with agency needs. Develop and implement recommendations for improved work processes, policies, and procedures , and ensure effective implementatio n .
Evaluate the effectiveness of change management processes and adjust to ensure alignment with program objectives and agency goals.
Participate in product evaluation and testing to support enhancement rollouts, software patches, and new releases.
Perform other duties as assigned.
Experience, Qualifications, Knowledge, Skills
Minimum of five (5) years of full-time experience in a corrections or jail environment.
Minimum of three (3) years of experience implementing, administering, or supporting business software solutions in a large organization.
Proven experience developing and delivering training plans and supporting large-scale change management initiatives.
Strong verbal and written communication skills, including the ability to clearly convey and distill complex information and document processes and procedures effectively.
Proven ability to coordinate work across multiple stakeholders, manage competing priorities, and maintain strong organizational skills in high-volume environments.
Demonstrated leadership and collaboration skills, with a service-oriented mindset and a focus on driving change and continuous improvement.
Analytical skills to research data and propose actionable solutions.
Ability to work independently and as part of a team.
Advanced proficiency in Microsoft Office 365 and experience working in SharePoint/Teams environments.
Highly Desirable Qualifications
Two (2) years of experience working with NEOGOV products.
Experience with Adobe Captivate or other simulation-capable training development tools.
Proficiency with Microsoft Dynamics 365.
Experience managing complex projects from initiation to completion.
Experience applying continuous improvement methodologies to drive results.
Comprehensive k nowledge of DAJD policies and procedures.
Familiarity with DAJD legacy systems: SIP/SeaKing, JIMS, and ComCor.
Cross-division work experience within DAJD.
Supplemental Information
HOW TO APPLY: Please submit your current resume and a cover letter detailing your experience and qualifications. Completion of the full King County application and the supplemental questionnaire IS REQUIRED. Resumes or letter of interest alone WILL NOT substitute for a full application. If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.
To apply, go to: http://www.kingcounty.gov/jobs for assistance with the online application process, please contact NEOGOV (Governmentjobs.com) Customer Support toll free at: 1-877-204-4442.
WHO MAY APPLY : This position is open to all qualified and current DAJD employees candidates. Applicants requesting Veteran's Preference must provide a copy of their DD-214, a scanned copy (pdf format) will suffice for this purpose.
WORK LOCATION/SCHEDULE: The DAJD Administrative team operates under a hybrid model, combining remote work with onsite presence. While telecommuting is part of the work structure, the expectation is that this positi on will ne ed to be onsite more frequently , at locations across a ll five DAJD or King County facilities to support various projects and business needs. The balance between remote and onsite work will depend on evolving requirements and King County policy and is subject to change accordingly.
The primary onsite work location for this position is the King County Courthouse at 516 3rd Avenue, E 245, Seattle, WA 98104.
Employees must reside in Washington State and within a reasonable distance of their King County worksite to ensure timely response to workplace reporting and onsite work requirements.
Employees will be provided with a County-issued laptop and, when working remotely, must maintain a reliable internet-connected workspace where they can perform duties efficiently and remain available and responsive during scheduled work hours.
The standard work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; however, schedule assignments may vary based on departmental staffing needs and, where applicable, the bargaining unit bidding process. This position is exempt under the provisions of the Federal Fair Labor Standards Act (FLSA), meaning that it is not eligible for overtime pay or compensatory time accrual, and the incumbent will be required to work the hours necessary to meet position responsibilities.
UNION MEMBERSHIP: This position is not represented by collective bargaining agreement.
SELECTION PROCESS: Initial screening will be based upon a review of application materials. The employment history detailed in your application materials must validate /support your responses to the supplemental questions. If your responses cannot be validated , you will not proceed to the next steps of the review/selection process. Candidates determined to be most competitive based upon the initial application review will proceed to the next phase of the selection process. The selection process may include a written exercise and/or a computer-based skills testing to demonstrate writing skills and computer proficiency .
DEPARTMENT CONTACT: Questions regarding this announcement or position may be directed to Jaclyn Smith, Sr. HR Analyst at 206-263-3379 or jacsmith@kingcounty.gov
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy ), age , genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12paid holidays each year plus twopersonal holidays Generous vacation and paid sick leave Paid parental,family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE:
Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. recblid b3gjibokendruxxq6e6gphhk2pzm2a